DSCI 303 Exam 1 – Flashcards
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why is operations management a more encompassing term than production management?
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operations management refers to service as well as manufacturing organization
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which of the following functions is responsible for the actual movement of goods and/or services across organizations?
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logistics
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approximately, what percentage of the American workforce works in service industries?
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80%
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the four decision area in operations management are...
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process, quality, capacity, and inventory
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Capacity decisions...
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include staffing and scheduling
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inventory decisions and control systems involve...
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all of these
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the contemporary operations themes signify that...
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every operation should be externally directed to meet the customers' requirements
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the essence of operations management can be described by...
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decisions, function, and process
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which of the following is not a new theme in operations?
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quality teams
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the three primary functions that exist in most business organizations are...
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operations, finance, and marketing
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the three major functions of business organizations...
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both b and c
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which one of the following would not generally be classified under the heading of input in a university system?
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research
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the four major decision responsibilities of operations management are...
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process, capacity, quality, and inventory
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which of the following does not come under the process category of the operations decision framework?
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product or service inspection
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supply chain management includes the integration of...
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a, b, and c
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the supply chain extends from...
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supplier to customer
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supply chain management includes all of the following except...
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advertising
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T/F: the transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries
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True
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T/F: the process view provides a basis for veiwing an entire business as a system of interconnected processes
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True
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T/F: "Lean Operations" refers to the task of reducing the defect rates in a firm's products or services
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False
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T/F: As price increases and benefits remain constant, the value of a product increases
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False
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the market-pull view of new product innovation is to...
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develop products that the company can sell
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which of the following is not part of the new-product development process...
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development of the marketing strategy
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an example of a prototype is...
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the original McDonald's restaurant
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Process design...
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should occur at the same time as product design
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A restaurant offers a "customer's choice" sandwich...
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108
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Modular design involves...
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dividing the products into their similar components
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According to Leonard-Barton, the three types of misalignments between product design and operations are...
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technology, reward systems, and infrastructure
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quality function deployment...
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links customer requirements to technical specifications
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Quality Function Deployment includes which of the following...
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1, 3, 4, 5, 6
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the concept that a product should not only fit the market needs but have a technical advantage as well is known as the...
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interfunctional view to new-product introduction
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in which phase of the new-product design process are considerations about tradeoffs among product cost, quality, and schedule made?
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product design
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when marketing, engineering, and operations simultaneously develop a product, this approach is known as...
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concurrent engineering
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quality function deployment...
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a and b only
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design for manufacturing involves...
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both a and c
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value analysis...
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both a and b
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T/F: product design supports the business strategy.
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True
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T/F: Misalignments between operations and product design can occur in technology, infrastructure, and rewards systems.
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True
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T/F: the first step in QFD is to determine the customer attributes. the second step in QFD is to translate the customer attributes into target values
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False
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T/F: one of the major benefits of concurrent engineering is the reduction in the project design times.
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True
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T/F: Modular design offers a fundamental way to change product design thinking.
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True
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T/F: ISO 9000 requires that a new-product development process be defined and followed by a company.
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True
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T/F: With the technology push view of new-product introduction, technology and market equally determine which products a firm should make.
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False
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the design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called...
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supply chain management
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the five measures of supply chain performance are...
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cost, quality, flexibility, delivery, and time
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the average cash-to-cash cycle is defined as...
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days in inventory + days in account receivable - days in accounts payable
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which of the following is NOT a characteristic of changes in structure?
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are related to bricks and mortar
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which of the following is a form of infrastructure change?
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changes in information systems
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which of the following is NOT of vertical integration?
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leads to greater flexibility to changing technology
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which of the following statements is NOT about supply chain dynamics?
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the best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels
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_____ _____ _____ is a partnership of retailers, wholesalers, and manufacturers aimed at managing both demand and the supply chain.
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efficient consumer response
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Which of the following is NOT a specific measure of supply chain performance?
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Innovation
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Which of the following is NOT a form of structural change of the supply chain?
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changes to information systems
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Which of the following is a way to improve the infrastructure in the supply chain?
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setup time reduction
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which of the following is NOT a type of e-procurement?
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online shopping
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what are the two fundamental processes in all supply chains that are being affected by the Internet?
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order fulfillment and order placement
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Order placement via the Internet does NOT include...
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Use of an ERP system to schedule production
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the flow of materials from upstream nodes into a compan is called...
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physical supply
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which of the following does the SCOR model NOT include?
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All of the above are included
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Materials handling, transportation, and warehousing fall under...
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logistics
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T/F: major product redesign is often needed to make infrastructure improvements in the supply chain.
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False
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T/F: The objective of infrastructure change is the same as structural change....
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True
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T/F: it is bad to have a negative cash-to-cash cycle as the firm receives cash several days after selling its products.
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False
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T/F: Final consumers can be found farthest downstream in the supply chain.
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True
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T/F: Demand chain management tries to match supply and demand
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False
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Delivery has three measures: on time delivery, fill rate, and unit cost
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False
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A type II MRP system...
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has feedback to control capacity
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the three inputs for every MRP parts explosion are...
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inventory, master schedule, and bill of materials
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A requirements-based system derives orders from...
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master schedule
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a replenishment-based system derives orders from...
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forecast or customer request
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an MRP system is designed to cope with the following type of demand...
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Lumpy
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Planned lead times...
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Two of the above
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The parts explosion results in the following outputs...
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purchase orders and shop orders
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an inflated master production schedule...
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results in excess inventories and wrong priorities
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The bill of materials...
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is a list of all materials required to produce a part
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Successful MRP implementation requires...
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management support, accurate data, and adequate computer support
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cycle counting...
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is counting a fraction of inventory every day
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bills of materials are kept current with changes using...
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engineering change order systems
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Which type of MRP system is used as an information system to plan and control inventories and capacities?
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Type II
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Which of the following is about MRP systems?
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objective is to meet manufacturing needs
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Which system specifies the output of the operations function?
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Master scheduling
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Which of the following is NOTa way of handling uncertainty when operating an MRP system?
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back-up supplies
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Successful MRP system elements include...
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a, b, and c
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Which of the following most closely describes net material requirements?
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Gross requirements - on-hond
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The gross requirements of a given component part in a MRPsystem are determined from....
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Net requiremtns + on ni
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_____ system uses requirement order philosophy, while _____ system uses replenishment order philoofy
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MRP, order point
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In MRP "sheduled receipts" are...
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Non of the above
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T/F: forecasting demand in MRP systems is based on the past demand patterns recorded from previous transactions.
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False
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T/F: a bill of materials is usually replaced by a bill of labor if MRP systems are to be used in service industries
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True
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T/F: The economic order quantity model is extremely useful whil making decisions on order quantities in MRP system.
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False
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T/F: When a company uses an ERP system, the different functional areas of the business will share a common database
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True
