CSIS – Flashcards
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Examples of company-wide applications, called ____, include order processing systems, payroll systems, and company communications networks.
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Enterprise Applications
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When planning an information system, a company must consider how a new system will interface with older systems, which are called
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Legacy systems
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A business ____ is an overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction.
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profile
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which of the following is one of the main sectors of e-commerce
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B2C
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____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks.
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EDI
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Transaction processing (TP) systems ____.
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process data generated by day-to-day business operations
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User productivity systems____
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include e-mail, voice mail, fax, video and Web conferencing, word processing, automated calendars, database management, spreadsheets, desktop publishing, presentation graphics, company intranets, and integrated mobile computing systems
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In a typical company organizational model, top managers ____.
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develop long-range plans, called strategic plans, which define the company's overall mission and goals
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A ____, or requirements model, describes the information that a system must provide.
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business model
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____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made.
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Prototyping
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____ methods include the latest trends in software development.
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Agile/Adaptive
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Structured analysis is a traditional systems development technique that uses a series of phases, called the ____, to plan, analyze, design, implement, and support an information system.
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SDLC
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Agile methods typically use a(n) ____ model, which represents a series of iterations based on user feedback.
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Spiral
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The ____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members.
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Application development
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A(n) ____ investigates, analyzes, designs, develops, installs, evaluates, and maintains a company's information systems.
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System Analyst
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_________________________ refers to the combination of hardware, software, and services that companies use to manage, communicate, and share information.
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Information Technology
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_________________________ is a step-by-step process for developing high-quality information systems.
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System Analysis and Design
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A(n) _________________________ combines information technology, people, and data to support business requirements.
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Information System
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Internet-based commerce is called _________________________ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business).
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e-commerce
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_________________________ technology uses high-frequency radio waves to track physical objects.
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RFID
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A truck fleet dispatcher might run a series of _________________________ scenarios to determine the impact of increased shipments or bad weather.
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What If
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_________________________ programs run on a company intranet and enable users to share data, collaborate on projects, and work in teams.
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Groupware
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1. Systems development typically starts with a ____.
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systems request, followed by a preliminary investigation, which includes a feasibility study
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During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats.
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SWOT
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____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
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Performance
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____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
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Customer Relationship Management CRM
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When evaluating systems requests, which of the following is an advantage of a systems review committee ____.
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One person's bias is less likely to affect the decision
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A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.
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Operational
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A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.
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Technical
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A(n) ____ is an example of an intangible benefit.
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user-friendly system that improves employee job satisfaction
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Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"
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operational feasibility
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____ is an example of a discretionary project.
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Creating a new report for a user
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A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.
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fishbone
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To avoid the problem of project creep, ____.
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define project scope as clearly as possible
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A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.
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constraint
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The primary method of obtaining information during the preliminary investigation is to____.
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Conduct Interviews
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A survey is ____, generally takes less time, and can involve a broad cross-section of people.
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not as flexible as a series of interviews, but it is less expensive
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The term _________________________ refers to the reasons, or justification, for a systems development proposal.
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business case
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A(n) _________________________ describes a company for its stakeholders and briefly states the company's overall purpose, products, services, and values.
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mission statement
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To achieve its goals, a company develops a list of shorter-term_________________________, which translate into day-to-day business operations.
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objectives
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_________________________ are vital objectives that must be achieved for an enterprise to fulfill its mission.
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critical success factors
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Some common security controls include passwords, various levels of user access, and _________________________, or coding of data to keep it safe from unauthorized users.
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encryption
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A systems request must pass several tests, called a(n) _________________________, to see whether it is worthwhile to proceed further.
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feasibility test
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_________________________ are advantages that are difficult to measure in dollars but are important to a company.
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intangible benefits
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8. A(n) _________________________ is included in the report to management if you need to attach supporting information (e.g., the interviews you conducted, the documentation you reviewed).
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appendix
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A project manager's planning _____.
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includes identifying project tasks and estimating completion times and costs
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A project manager's scheduling function _____.
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involves staffing, which includes selecting the project team and assigning specific tasks to team members
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For a project manager, monitoring _____.
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requires guiding, supervising, and coordinating the project team's workload
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PERT/CPM is called a(n) ____ technique, because it analyzes a large, complex project as a series of individual tasks.
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bottom-up
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The first step in creating a WBS is to ____.
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identify all tasks
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A ____ might involve maximums for one or more resources.
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start day/date
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Two or more concurrent tasks often depend on a single prior task, which is called a(n) ____ task.
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predecessor
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When two or more concurrent tasks depend on a single prior task, the concurrent tasks are called ____ tasks.
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sucessors
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A ____ is an event that could affect a project negatively
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risk
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Most risk identifications include a brief description of ____.
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who would be responsible for responding to a given risk
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When an information system does not meet business requirements, causes might include ____.
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imprecise targets
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Problems with timetables and project milestones can indicate ____.
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personality conflicts among team members
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When a project manager first recognizes that a project is in trouble, the options available to her include ____.
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delaying the project deadline
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A project triangle shows three legs: _____.
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project cost, scope, and time
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To schedule a project, a project manager can use a(n) ____________________ like the one in the accompanying figure, which is a horizontal bar chart that represents a series of tasks.
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gantt chart
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A(n) ____________________ is a recognizable reference point that can be used to monitor progress and manage a project.
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event milestone
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A(n) ____________________ represents the amount of work that one person can complete in one day.
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person-day
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When estimating the duration of a task, the project manager makes three time estimates for the task and then assigns a(n) ____________________, which is an importance value, to each estimate.
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weight
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____________________ can involve dependent tasks, multiple successor tasks, and multiple predecessor tasks.
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task patterns
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A(n) ____________________ is a review of a project team member's work by other members of the team.
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structure walk through
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In Microsoft Project, a(n) ____________________ is similar to a PERT chart.
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network diagram
