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Synchronous Online Communication

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communication that happens in real-time with two or more people online at the same time ex: face-to-face conversations or telephone calls

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Chat

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allows you to talk to multiple people at the same time in a chat room

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Instant Messaging (IM)

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allows you to talk to one person at a time, although most IM software will also support group chats - happen between buddies and disappear when they end although some allows you to save the conversation - FB chat - iMessage, Skype, and AIM use client software that must be installed on your computer or mobile device

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VoIP (voice over IP)

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allows phone calls to be transmitted over the Internet instead of via traditional phone lines or cellular towers - allows you to make calls from your computer or mobile device from anywhere you have Internet access, even if you don't have phone service

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Asynchronous Online Communication

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technology lets you send a message that the receiver can access later ex: voicemail or sending a letter

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Email

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is a system of sending electronic messages using store-and-forward technology (means an email server holds your messages until you request them) - email client on your device or reading it online through a webmail interface - good to have multiple email accounts - not secure (read by hackers along the way) - postcard not a letter in a sealed envelope

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Captcha (Completely Automated Public Turing Test to Tell Computers and Humans Apart)

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is a series of letters and numbers that are distorted in some way - makes them difficult for automated software to read but relatively easy for humans to read - used to prevent automated software from creating online accounts - program like Outlook is a critical tool to read your email on your computer or a mobile app

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Email

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the most important part of the message is the address Three address fields: 1) To = is the field you normally use when sending an email to someone 2) Cc = stands for carbon copy and is the field you use to send a copy to someone who's not the main addressee 3) Bcc = has an important difference in the way the message is sent or received - B stands for blind - the addresses are kept private *Not all email programs will let you format text or include images, and not everybody will be able to view those elements (you need to use an email program that's configured to read HTML email messages)

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Subject Line

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to give the recipient some idea of the content of the email

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The Body

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should contain the rest of the info

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Email Signature

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is a block of text that's automatically put at the end of the message you compose

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Text Messaging

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another popular form of asynchronous communication - Short Message Service (SMS) = send brief electronic messages between mobile devices - Multimedia Messaging Service (MMS) = messages that include multimedia such as images or videos

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Forums

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also known as discussion boards or message boards (online discussion boards) - were one of the first forms of social media - they're conversations much like chat but are not in real time (each conversation is called a threat, and the responses are called posts) - longer life span than chat or IM

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Web 2.0

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enable you to be a creator, not just a consumer, of content

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Social Media

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enable you to create content, connect, network, and share

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Second Screen

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using a computer or mobile device while watching television to interact with other viewers or view enhanced content has made TV watching a social experience

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Social Networks

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such as FB and LinkedIn are online communities where people with common interest can communicate and share content with each other - combine many of the features of other online communication tools - allows you to chat in real time and to post message for all to see or to send a personal message

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Facebook

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launched in 2004 for Harvard students and in 2006 for the rest of us - users create a profile that includes some personal information, pictures, and interests, and then connect with other users or friends

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Business Social Networks

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LinkedIn is designed for business connections - there are no games or silly applications, no place to post photos, and no chat

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Virtual Communities

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virtual communities such as Second Life and Webkinz

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Massively Multiplayer Online Role-Playing Games (MMORPG)

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such as Guild Wars2 enable you to interact with people in real time using an avatar

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Avatar

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or virtual body

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Folksonomy (tagging)

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makes the sharing even more social, as users begin to tag not just their own creations but also those of others - creates a way to search for content on social websites

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Viral Video

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is one that becomes extremely popular because of recommendations and social sharing - have users review and discuss the videos

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Images

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1) Flickr is the largest image-sharing site (yahoo account) - you can post up to 1 terabyte of images (500,000 images) 2) Picasa (google account)

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Music

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Last.fm or Pandora - recommend music to you based on what you listen to - you can add tags and shouts (comments) to music you life

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SoundCloud

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if you like to make and share your own music - you can upload sound files that you have created and share them with the community - users can follow their favorites and comment and share new finds

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Digital Footprint

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is all the information that someone could find out about you by searching the web, including social network sites

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User-Generated Content

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content created not by professional writers and photographers, but by ordinary people

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Blog

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or weblog is like an online journal - a webpage that anyone can set up using simple blog tools and write about whatever they like - a blog can be interactive (your readers can post comments about your blog posts) Two Most Popular Blog Sites: 1) WordPress 2) Blogger

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Technorati.com

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is a good place to start to search the blogosphere

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Blogosphere

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which consists of all the blogs on the web and the connections among them

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Microblogging

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are a more social form of blogging where posts are typically limited to a relatively small number of characters and users post updates frequently ex: Twitter and Tumblr

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Podcast

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is a digital media file of a prerecorded radio- or TV-like show that's distributed over the web to be dowloaded and played on a computer or portable media player - allow both time shifting and location shifting

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Podcast Client

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download single episodes or subscribe to a podcast that' part of a series ex: iTunes or Winamp

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Podcasts.com and Podcastalley.com

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two good sites to find podcasts

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RSS (Really Simple Syndication or Rich Site Summary)

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is a format used for distributing web feeds that change frequently ex: blogs, podcasts, and news - you need a feed reader - subscribe to these feeds of blogs, podcasts, and other sites to be notified of new content

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Crowdsourcing

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the idea of trusting the collective opinion of a crowd of people rather than the individual opinion of an expert ex: Digg, reddit, and Slashdot

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Wikis

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are websites that allow users to edit content, even if it was written by someone else - differ from blogs and podcasts in that they're designed for collaboration (actually editing content) - if many people are involved in a wiki, then the person that knows the right info will (eventually) be the one to write or edit it ex: Wikipedia is the most well-known wiki, but it's not the only one - wikis abound are often used as a way for a community to develop instructions ex: wikiHow = a website that contains how-to articles on thousands of topics

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Review Sites

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Yelp and TripAdvisor, give you both a voice and a place to get advice and recommendations from other folks

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Social Review Sites

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such as TripAdvisor and epinions let users review hotels, movies, games, books, and other products and services - reviews are from regular people, not expert food critics, and can help you decide where to eat

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Social Bookmarking Sites

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allow you to save and share your bookmarks or favorites online ex: Delicious = allows you to not only save and share you bookmarks online but also search the bookmarks of others

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Social News Sites

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are different than traditional mass media news sites in that at least some of the content is submitted by users

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Digg

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does not publish content but allows the community to submit content they discover on the web and puts it in one place for everyone to see and to discuss

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allows community members to submit content, and to vote that content up or down, as well as discuss it

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Slashdot

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focuses primarily on technology topics, does produce its content but also accepts submissions from its readers

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StumbleUpon

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discovers websites based on your interests

question

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is a newer website that is growing in popularity - you create virtual cork boards and pin webpages to them - you can share your boards with others, and follow other people to see what they have pinned

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Social Media Sites

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are used by businesses to provide support and interaction to customers

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Social Media Marketing (SMM)

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is the practice of using social media sites to sell products and services

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E-Commerce

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is a business on the web and is often broken into three categories: B2B, B2C, and C2C - B stands for business - C stands for consumer 1) B2B = business to business, services are those that one business provides another (PayPal, Google Checkout, website hosting, and website design) - allow smaller companies to have a web presence or store without needing to have the in-house expertise or expense 2) B2C = business to consumer, is the most familiar form of e-commerce (Amazon, Overstock) - most retailers sell their goods and services online - companies leverage social media to help customers find out about their products 3) C2C = consumer to consumer (eBay, Craig's List) - created a global yard sale, where you can find, sell or trade virtually anything

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Secure Sockets Layer (SSL)

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which is a protocol that encrypts info before it is sent across the internet

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Raising Social Awareness

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SMM isn't just for business - it can also be used to raise awareness of important issues - a simple act of social networking resulted in raising social awareness at no cost to the environmnet

CS8 Chapter 8: Communicating and Sharing: The Social Web – Flashcards

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