Comparison of socially responsible business of Nokia Flashcard

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All concern administrations operate in a societal environment and hence have an duty towards society. For carry throughing this committedness, modern-day organisations are progressively following the construct of corporate societal duty. Nonetheless, concern corporations frequently embrace corporate societal duty as a promotional tool.

This undertaking attempts to analyze the corporate of societal duty enterprises taken up by Nokia and Ranbaxy. The survey analyses their countries of concern every bit good as the policies behind the corporate societal duties.

The survey besides attempts to place the agencies of mensurating the effectivity of the Corporate Social Responsibility initiatives taken up by the houses.


Companies are an built-in portion of the society ; they derive all the factors of productions like land, labor, resources and capital from it. Therefore, it is the duty of the companies to take part actively in the public assistance of the society. For many old ages, the companies maintained the exclusive slogan of net income maximization and they barely paid any importance to the construct of societal public assistance. Administrations were under the misconception that if they participate in societal public assistance activities, the entire operating cost will hit up thereby cut downing the net income border. However, with clip, the companies realised that though societal public assistance ab initio consequences in excess cost, this will help the companies to better their corporate image in the market, profiting the administration in the long tally. At nowadays, about all the companies pay particular importance towards their corporate societal duty Harmonizing to Paul Portney, Corporate Social Responsibility can be defined as “ houses making more than they are required to make under applicable Torahs and ordinance ” ( Hay, et al. , 2005, p.145 ) . In present universe, Corporate Social Responsibility is an of import portion of corporate administration followed by the company. The construct of corporate duty comprises of “ sustainable economic development, bettering the quality of life for workers and their communities and speed uping advancement towards the Millennium Development Goals ” ( Blowfield & A ; Murray, 2008, p.309 ) . With the coming of globalization, different legal organic structures came frontward to present certain Torahs for doing Corporate Social Responsibility a compulsory act to be followed by the companies. The legal conformity was in the signifier of specific regulations and ordinances to be followed by the corporate. In the 2000, The Organisation for Economic Co-Operation and Development provided a set of guideline to be followed by the international companies. These guidelines were related to societal, economic and environment advancement of the universe ( Idowu & A ; Filho, 2009, p.35 ) .

In the given undertaking, the Corporate Social Responsibility schemes followed by two international companies, Nokia and Ranbaxy will be discussed in a comprehensive mode.

Nokia is a Finnish transnational company that has its head one-fourth in Helsinki, Finland. The company operates in the communicating industry and industries nomadic phones and other related devises. At present, the company has its operation in 120 states and its market is expanded in more than 150 states. In the twelvemonth 2009, the company ‘s one-year gross from the international market was EUR 41 billion.

Ranbaxy is one of the largest pharmaceutical companies located in India. It was founded in the 1961 and in 2008 it was acquired by Daiichi Sankyo, a Nipponese company. The company has its presence in 23 out of 25 international markets. The operation installations are located in 7 states and the clients are located in more than 125 states ( Ranbaxy-a, n.d. ) .

Stakeholder Salience Theory ( Section 1 )

As per Stakeholder Salience Theory, the companies should take into history all those groups that have a interest in the company. This attack was given by Donaldson and Preston in the twelvemonth 1995. Later on, this same attack was used to present the construct of corporate societal duty. As per Mitchell and its associates ( 1997 ) “ Within the stakeholder saliency theory, power, legitimacy, and urgency are independent properties of stakeholders used to specify the company ‘s relation to these groups ” ( Winkler 2009, p.5 ) . The power factor defines the portion of influence possessed by the stakeholder in the company. The following term is legitimacy that expresses the genuineness or legitimate place of the stakeholder in the administration. The last constituent is the urgency that explains the urgency faced by the direction in managing different affairs related to the stakeholders of the company. This constituent besides expresses the relation of the stakeholders with the direction. Using these three factors the stakeholders can be segregated every bit internal every bit good as external stakeholders. The internal stakeholders include the direction and the employees of the company whereas the external stakeholders are clients, providers, authorities, society and besides the environment. In the ulterior portion, the Corporate Social Responsibility policy followed by both the companies ( Nokia and Ranbaxy ) will be discussed.

At Nokia, Corporate Social Responsibility is known as corporate duty. In order to do its Corporate Social Responsibility ventures more fruitful, Nokia believes in holding a system where its policies sing sustainability and similar activities are inbuilt in their operating system. It has defined its codification of behavior and value system as ‘Nokia Way ‘ ( Nokia, n.d. ) .

It has different outlined policies for its providers, employees and clients. The company works with different NGOs for bettering the societal status of different states where it has its operation. The company has coaction with International Youth Foundation which looks after the public assistance of street kids ( Nokia-b, n.d. ) . In 2006, SOMO published a study reflecting the hapless status of the workers in the fabrication unit of Nokia. This came as a rude surprise since the company is a member of GeSI and Electronic Industry Citizenship Coalition ( EICC ) . These associations guarantee that the methods of excavation, pull outing and recycling of the goods used in electronic sector are done in conformity with the prescribed rules ( Nokia-b, n.d. ) . This disclosure stands in blunt contrast with its Corporate Social Responsibility activities where it is working towards the upliftment of hapless and destitute people in the society. Nokia is working with different administrations like “ Royal National Institute of Blind People ( RNIB ) , Finnish Federation of the Visually Impaired ( FFVI ) and European Older People ‘s Platform ( AGE ) ” ( Nokia-b, n.d. ) .

The doctrine of Ranbaxy is to present value to its stakeholders and to put the benchmark in the international market. The company inspires its work force of 14,000 people to be advanced and to accomplish higher degrees of excellence. The company maintains strong Corporate Social Responsibility policies as the company has an intrinsic relation with the environment in which it operates. The company pays particular accent on the wellness attention issues. Hence, the company runs different programmes for bettering the wellness of female parents and their freshly born babes. The country of concern is “ Low Birth Weight, Diarrhoea, Pneumonia, Birth Asphyxia, Hypothermia, and Anaemia in gestation including obstetrical causes like Sepsis or Haemorrhage ” ( Karmayog, 2008 ) . However, the Corporate Social Responsibility plans followed by Ranbaxy are rather narrow in attack as compared to Nokia. Nokia provides all the inside informations of its Corporate Social Responsibility in its one-year study but Ranbaxy does non keep a separate Corporate Social Responsibility study.

Corporate Social Responsibility initiatives at Nokia ( Section 2 )

Business organisations work in a societal environment, where they have to carry through certain societal duties towards the society. In the modern context this is termed as Corporate Social Responsibility. The coming of globalization has increased the consciousness among corporate organisations in respects to their duty towards the society. Corporate Social Responsibility enterprises are besides used by organisations as a promotional tool.

Corporate Social Responsibility creates many benefits for an organisation. Firstly it tends to make a sense of moralss which enables the labor and market communities to synergise in their maps. Second it creates a kind of societal investing, which means puting money towards the benefit of society. Finally it leads to heighten outlooks of the populace for the concern, every bit good as creative activity of greater trust and transparence. Corporate Social Responsibility initiatives besides make up for a favorable placement of an organisation in the heads of the people ( ASOCIO, 2004 ) .

Nokia is one of the major market participants in the nomadic French telephone concern. Nokia believes in supplying value to the society through their twenty-four hours to twenty-four hours actions. Nokia has organised many societal enterprises in coaction with United Nations and other Government bureaus. It has used its expertness to supply a French telephone to about one billion people across the Earth.

The Corporate Social Responsibility policy of Nokia was shaped in 2009. Nokia aims to utilize its expertness to supply solutions to the society in the signifier of adept solutions ( Nokia, 2009 ) .

As a portion of the Corporate Social Responsibility activities Nokia has charted out the cardinal focal point countries where it would supply assistance These countries are Accessibility, Environment, Education, Supply ironss and Human rights ( Nokia, 2010 ) .

The displacement in the Corporate Social Responsibility policy of Nokia was attributed to two chief grounds. First, there was a immense decrease in the monetary value of nomadic phones and secondly there was a corresponding addition in nomadic web enlargement across the universe. Nokia ‘s new Corporate Social Responsibility policy comes up with the primary purpose of supplying improved nomadic services which would be low-cost to all the subdivisions of the society. The chief purpose of the policy is to concentrate on two chief countries viz. , development of young person and utilizing its nomadic communicating engineering for sustainable development. Nokia ‘s Corporate Social Responsibility policy besides states that in malice of holding a new policy it would still go on with its assistance plans for catastrophe direction and aid to bureaus like United Nations ( Nokia, 2009 ) . Nokia ‘s Corporate Social Responsibility initiatives focal point on utilizing nomadic engineering to accomplish development of the society, young person development, employee volunteering and catastrophe alleviation. The Corporate Social Responsibility policy of Nokia besides includes its part to the natural environment. Nokia aims to make environment consciousness by utilizing stuffs which tend to cut down environmental pollution. It besides lays emphasis on utilizing reclaimable merchandises in an effort to supply the society with a healthy natural environment ( Nokia, 2009 ) .

Corporate Social Responsibility initiatives at Ranbaxy

Ranbaxy Ltd. is a company which is in the concern of fabricating pharmaceutical merchandises which includes generic drugs. The company ‘s nucleus country of operation has enormous deductions on the society. Corporate Social Responsibility activities of the company had started manner back in the 1970 ‘s when the province of wellness was really hapless in India. The Corporate Social Responsibility policy of the house aims at supplying health care, societal development, and a better environment. The company aims to supply sustainable all circular growing of the society through its Corporate Social Responsibility policies. Ranbaxy formed a trust named Ranbaxy Rural Development trust which was aimed at supplying wellness attention installations to the under-privileged subdivisions of the society. Even today nomadic health care new waves of the company visit far flung countries to supply alleviation and health care installations to people. It has besides taken up plans to eliminate malnutrition and lack of vitamins and minerals by administering free medical specialties etc. to people populating in the far flung countries. The company has besides started making household planning plans in the rural countries to do people cognizant about the assorted household planning steps. It has besides tied up with assorted NGO ‘s and province Governments in India in an effort to eliminate diseases like malaria, cholera, infantile paralysis etc. Immunization thrusts are conducted by the company in association with the assorted province authoritiess and NGO ‘s. Ranbaxy has besides started advancing plans that aim towards crating public consciousness about AIDS particularly in the far flung countries which suffer from hapless connectivity jobs. In add-on Ranbaxy has opened up the Ranbaxy scientific discipline foundation which is aimed at honoring childs who provide part to the field of pharmaceuticals.

Ranbaxy has besides incorporated the development and saving of natural environment as a portion of its Corporate Social Responsibility policy. The Corporate Social Responsibility policy of the company has stated its full committedness to the development of wellness, safety and natural environment. It has incorporated these three pints in its nucleus concern policy so as to continue the natural environment ( Ranbaxy, 2010 ) .

The Corporate Social Responsibility activities and policies of the two organisations show that most of them have made alterations to their Corporate Social Responsibility policies since origin. These alterations have been made so as to suit new countries in their Corporate Social Responsibility activities.

Categorization of Corporate Social Responsibility ( Section3 )

The cardinal purpose of Corporate Social Responsibility is to efficaciously aline the employee values and clients with the long term corporate scheme in order to derive benefits. Corporate Social Responsibility requires a holistic thought which is combined with a wider position of the stockholder.

A balanced scorecard is a strategic direction tool that can be used to mensurate the public presentation of a peculiar concern procedure ( Balanced Scorecard Institute, n.d. ) . A balanced scorecard can be defined as a set of major fiscal every bit good as non fiscal indexs which can be used to mensurate the public presentation of an organisation or a concern procedure. The theoretical account for balanced scorecard was presented by Robert Kaplan and David Norton. This theoretical account constitutes of four positions viz. , Peoples, Customer, Internal factors and the Financial position. This theoretical account differs from the other theoretical accounts that step public presentation prosodies in the sense that it besides includes the non fiscal factors while analyzing the public presentation for a concern procedure or an organisation.

Competitive advantage of Corporate Social Responsibility

Bob Willard proposed a list of 10 market forces which form the basic ground behind organisations following Corporate Social Responsibility in their schemes. These can be farther sub-divided into two classs viz. , the mega issues and the issues that concern the stakeholders of a house. These 10 forces could be used to sort Corporate Social Responsibility. The 10 points stated form the footing of any Corporate Social Responsibility activity. These 10 points along with their bomber divisions are given below-

Mega issues




Breach of trust

Energy scarceness

Stakeholder issues

Stockholders ( Active )

Green consumers

NGO ‘s


The Financial sector. ( Crawford, Scalleta. n.d. ) .

Organizations can utilize the balanced scorecard attack to happen out the benefits that they are acquiring by following Corporate Social Responsibility in their concern scheme. In order to incorporate Corporate Social Responsibility into the balanced scorecard, organisations must convey the 10 issues under their several caputs in the balanced scorecard. This would connote that all the 10 public presentation prosodies would be included in their several caputs of the balanced scorecard. Once the factors are integrated into the balanced scorecard the effectivity of the Corporate Social Responsibility schemes could be measured ( Crawford, Scalleta. n.d. ) . The tabular array below provides the elaborate procedure as to how companies can follow balanced scorecard to mensurate the success of their Corporate Social Responsibility activities.

Category division of Corporate Social Responsibility

Respective caput in Balanced scorecard

Measure of position



Injury, absenteeism from work



Decrease in emanations



Performance of provider with regard to committednesss to environment

Breach of trust


Child labour obliteration

Energy scarceness


Cleavage of beginning of energy



Employees trained in environment direction

Green clients


Annual decrease in energy ingestion

NGO ‘s

Peoples and cognition

Policies to turn to demands of people



Incidents of non conformity

Financial Sector


Change in the net incomes

Figure.1. Table demoing the integrating of Corporate Social Responsibility perspectives into the Balanced Scorecard Approach.

The figure above shows the 10 classs of Corporate Social Responsibility patterns along with their corresponding position in the balanced scorecard system and eventually the public presentation measuring yardstick which would be used to mensurate the effectivity of the Corporate Social Responsibility policies.

This attack would assist organisations in finding as to whether their Corporate Social Responsibility policies are effectual and to what extent. They could utilize the consequences from this technique to happen out which of the policies are effectual and which are disused. Firms can so take those patterns which are non in melody with the nucleus vision and mission of the Company. They should follow merely those Corporate Social Responsibility patterns that lead to value creative activity for the stakeholders every bit good as the society as a whole.

Harmonizing to ORSA Corporate Social Responsibility can besides be classified into two dimensions viz. ,

Social duty enterprises

Supporting tools and instruments.

Social Responsibility initiatives include factors like human resources, community, environment, supply concatenation and competition ( Bissacco, et. Al. n.d. ) .

Supporting tools and instruments include factors like communicating scheme, developing plans related to moralss and Corporate Social Responsibility administration. There are besides certain support elements like direction tools, Torahs and legislative assemblies and job direction techniques ( Bissacco, et. Al. n.d. ) .

A combination of the above stated factors is required to convey about a successful Corporate Social Responsibility scheme. Organizations implementing Corporate Social Responsibility must guarantee that the two factors stated above, work in an incorporate mode so as to convey about a positive and favorable alteration in the society. Firms must guarantee that the Corporate Social Responsibility patterns adopted are in line with the organisation ‘s nucleus policies.


The extent and type of Corporate Social Responsibility enterprises vary from one organisation to another. The survey conducted above comparisons and contrasts the Corporate Social Responsibility enterprises of two companies holding their concern positions in different countries. The survey shows that the Corporate Social Responsibility attacks of the two organisations are rather different from each other. This is because the two companies have their concern involvements in different spheres. It was besides observed that the two organisations have adopted Corporate Social Responsibility enterprises which are compatible with their nucleus concern. Nokia strived towards supplying Corporate Social Responsibility by utilizing its expertness in nomadic engineering by conveying about alterations in communicating. On the contrary, Ranbaxy used its expertness in pharmaceutical industry to convey about alterations in the wellness attention facet of the society.

Corporate Social Responsibility has besides emerged as a tool for publicities. Companies which adopt Corporate Social Responsibility patterns by and large have a greater acceptableness in the society. This assumes importance as companies are known to run in a societal model. Corporate Social Responsibility patterns tend to give a better placement of the company in the heads of the client.

Organizations while following Corporate Social Responsibility must besides measure whether the Corporate Social Responsibility policies taken up by them are effectual in accomplishing the ends of the organisation. They should measure their Corporate Social Responsibility policies from clip to clip so as to place their Corporate Social Responsibility related work. They must understand that Corporate Social Responsibility initiatives require resources which finally affect the interest holder ‘s values and involvements. The balanced scorecard attack is one such technique that measures the effectivity of the Corporate Social Responsibility patterns undertaken by a company. In order to use the balanced scorecard attack in Corporate Social Responsibility measuring, houses must first kind out the factors that make up their Corporate Social Responsibility policies. These must so be aligned with the corresponding position of the balanced scorecard. Finally organisations must fit the public presentation of these activities with certain benchmarks. Adoption of this technique would enable the house to happen out whether its Corporate Social Responsibility patterns are effectual. They should invariably reexamine their Corporate Social Responsibility policies so as to extinguish countries which are disused or those which are non bring forthing favorable consequences.


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