In this text, I will be examining and contrasting NHS and M&S, looking at their respective aims and objectives. Through analyzing their similarities and differences, I will tie in the type of ownership, size of business, and business activities. Establishing clear aims and objectives is essential for businesses to set targets and prioritize important matters. For the NHS, these objectives include improving service provision, operating within budget constraints, providing free medicine to UK child residents, reducing waiting lists, addressing health risks and potential complications through cross infection measures, and recruiting suitably trained medical staff capable of dealing with a wide range of problems.Heaving localized health care involves providing a health awareness campaign that focuses on meeting customer targets such as reducing patient waiting times and providing the necessary medication. This approach aims to reduce trea
...tment costs, particularly for expensive vaccines and intricate operations, whilst looking to find a public sector business that can provide free medicine. Increasing the number of facilities while keeping within budget is also a key objective. Marks and Spencer, as a retailer, aims to sell both clothes and food to customers whilst advertising their products on a broad scale. They employ and train customers and purchase food from secondary sectors for resale. Ensuring a clean environment that meets customer expectations, seeking advertising space, and creating attractive slogans and puns are also objectives. Both businesses aim for high-quality customer service, highly trained staff, and breaking even or making a profit. However, they differ in ownership types; the government owns and operates public sector businesses, while shareholders own and run private sector companies.
Both M&S and NHS rely on good customer service to maintain
their reputations. When M&S earns a profit, some is reinvested while some is paid to investors as dividends. If the NHS fails to provide quality service, people will complain to the government and lose trust in the organization. Similarly, M&S risks losing customers and a positive reputation if they have poor customer service and show no empathy towards their business.
To avoid bankruptcy and maintain their reputations, it is important for both businesses to break even. This can only be achieved with highly trained staff who can handle any problems that arise. Despite their differences in size and scale, M&S is an international business while NHS operates at the national level.
While the NHS has a goal of providing free services to residents in the UK, M&S aims to generate profits for their shareholders. As a result of being in different sectors, they engage in disparate activities.
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