Chapter 4/5 Quiz – Introduction to Health Care Management – Flashcards
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A manager reports that she makes the right hiring decision 90% of the time. This is an example of _________________.
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a. Attribution error b. Judgment heuristic c. Representativeness error d. Halo effect E. OVERCONFIDENCE BIAS
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A physician who believes a medical error occurred due to ______ may be making a fundamental attribution error.
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a. Miscommunication on the unit b. Unclear medical directives c. Understaffing on the unit D. A NEGLIGENT NURSE e. Incomplete lab tests
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A "thinking manager could best address information misperceptions by:
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a. Telling employees what is true about a given situation b. Being as rational as possible in every situation c. Pointing out why the employee's thinking is wrong D. ENCOURAGING EMPLOYEES TO DISCUSS THEIR PRECONCEPTIONS AND BELIEFS. e. Issuing an explanatory notice to all employees
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A(n) _________ is a mental representation that contains one's general knowledge and expectations about a concept.
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a. Cognition B. SCHEMA c. Stereotype d. Attribution e. Memory
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An emergency department planning team was asked whether more suicides or more homicides occurred in the city. Team members did a quick mental check of instances of each they saw come into the ED. This is an example of using the ___________ heuristic.
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a. Correlation b. Outcome c. Expectation d. Framing E. AVAILABILITY
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Ideally, who should provide input in the development of the strategic plan?
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a. Physicians and other providers b. Volunteers c. Senior management D. ALL OF THESE ARE CORRECT
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What is the role of the manager in the strategic planning process?
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a. To monitor their area of expertise in terms of market developments b. To provide input to the planning department and senior management on an ongoing basis c. To monitor and control targeted strategies over time d. To communicate strategies and rationales to staff E. ALL OF THESE ARE CORRECT
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Which of the following is not a potential barrier to successful execution of a strategic plan?
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A. NOT ENOUGH STRATEGIES TO IMPLEMENT b. Strategies that do not align with the organization's culture c. Lack of focus on the strategies d. All of these are potential barriers
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Why is it important to develop multiple scenarios for the futurecast?
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a. To ensure that there are scenarios to address both the organization and the physician b. To provide a scenario for each different department in the organization C. TO CONSIDER THE MOST LIKELY SCENARIOS SINCE A FUTURECAST DEALS WITH A VARIETY OF PREDICTIONS d. To ensure that there are scenarios to address both the organization and the physician
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Why is the development of tactical plans important?
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a. Tactical plans answer the who, what, when, where, and how questions of strategy implementation b. Tactical plans are necessary for managers to understand their roles in strategy execution c. Tactical plans are necessary for budgeting purposes d. Tactical plans are used to monitor the implementation of a strategy E. ALL OF THESE ARE CORRECT
