Chapter 14 Managing People and Work – Flashcards
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Stacy fired Jan for unethical behavior, exercising _____ power.
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coercive
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The two basic kinds of leader behaviors identified by the behavior model of leadership were:
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consideration and initiating structure
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Nancy has extensive experience in product designing. Though she is not a manager, she is often called on by product managers to offer advice on new product design. It can be said that Nancy has:
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expert power.
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Which of the following managers has high emotional intelligence?
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Judy, who admits to mistakes when she makes them
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House's path-goal theory is based on:
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expectancy theory.
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Which of the following is true of reward power?
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Correct Being able to give or withhold rewards based on performance allows managers to have a highly motivated workforce.
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Managers can increase their _____ power by taking time to get to know their subordinates and showing interest in and concern for them.
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referent
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Which of the following is true of empowerment?
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Empowerment gives managers more time to concentrate on their pressing concerns
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Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders?
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Trait model
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_____ by transformational managers leads subordinates to view problems as challenges that they can and will meet and conquer.
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Intellectual stimulation
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_____ makes subordinates aware of the importance of their performance to the organization and aware of their own needs for personal growth, motivating subordinates to work for the good of the organization.
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Transformational leadership
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Which of the following explains why female managers are more participative than their male counterparts?
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They face more resistance to influence than men.
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Leaders who are high on ______ are more likely to be able to awaken and support the creative pursuits of their followers.
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emotional intelligence
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Which of the following is true of the trait model of leadership?
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The traits it identified had no consistent relationship with leadership effectiveness.
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Leader-member relations, task structure, and position power are the situational characteristics identified by:
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Fiedler's contingency model.
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Alyssa, the assistant marketing manager for RST Consulting, has the respect and admiration of all the employees in her division and is often used as their role model. Alyssa has:
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referent power.
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Which of the following would an effective manager do?
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Use reward power to show appreciation for subordinates' work
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According to Fiedler, what type of leaders are primarily concerned with developing good relationships with their subordinates and being liked by them?
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Relationship-oriented leaders
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Which of the following is true of referent power?
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It is a function of the personal characteristics of a leader.
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According to Fiedler, the extent to which the work of subordinates is clear so that they know what to do and how to do it is known as:
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task structure.
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According to Fiedler, the extent to which subordinates trust and are loyal to their superior is known as _____.
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leader-member relations
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Alyssa, the assistant marketing manager for RST Consulting, has the respect and admiration of all the employees in her division and is often used as their role model. Alyssa has:
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referent power.
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Coercive power:
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can have negative effects and should be used sparingly.
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Which of the following is true of House's path-goal theory?
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It suggests that subordinates need to be motivated depending on their nature and that of their work.
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Which of the following would an effective manager do?
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Use reward power to show appreciation for subordinates' work
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Which of the following is true of male and female managers?
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Correct Female managers tend to hand out more lenient punishments than male managers.
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House's path-goal theory is based on:
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expectancy theory.
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Leader-member relations, task structure, and position power are the situational characteristics identified by:
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Fiedler's contingency model.
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A person who inspires, motivates, and directs the activities of others so that they work toward organizational goals is known as a _____.
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leader
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_____ is a function of the personal characteristics of a leader and is more informal than the other kinds of power.
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Referent power
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Corby Motors allows assembly-line workers to discard parts that do not meet quality standards without needing the permission of their manager first. This is an example of _____.
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employee empowerment
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According to Fiedler, what type of leaders are primarily concerned with ensuring that subordinates perform at a high level and focus on goal accomplishment?
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Task-oriented leaders
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_____ are thought of as those organizational members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.
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Managers
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Which of the following is true of referent power?
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It is a function of the personal characteristics of a leader.
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According to the behavior model of leadership, leaders engage in _____ when they show their subordinates that they trust, respect, and care about them.
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consideration
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The power of a leader that comes from the respect, admiration, and loyalty of subordinates is known as:
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referent power
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Leaders who motivate subordinates primarily by rewarding and reprimanding them are called:
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transactional leaders.
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Which of the following is true of managers with high emotional intelligence?
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They easily encourage their employees to be creative.
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What type of power does a manager use when he or she hires new employees, assigns them work and monitors their performance?
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Legitimate
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Which type of power is based on the specialized knowledge and skills of a leader?
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Expert power
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Which of the following is a characteristic of transformational managers?
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Charisma
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______ leaders are excited and enthusiastic about their vision and clearly communicate it to their subordinates.
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Charismatic
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According to the path-goal theory, which of the following is true of achievement-oriented behaviors?
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They increase motivation levels of highly capable subordinates
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Which of the following is true of Denise, a manager who has significant referent power?
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She is used as a role-model by many of her employees.
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According to the behavior model of leadership, which of the following is an example of consideration behavior?
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Addressing employee concerns
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Fiedler's contingency model suggests that:
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leadership styles are enduring characteristics; they cannot be changed or adjusted.
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The process by which a person exerts influence over others and inspires, motivates, and directs their activities is known as:
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leadership.
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Leader-member relations, task structure, and position power are the situational characteristics identified by:
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Fiedler's contingency model.
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Which of the following managers has high emotional intelligence?
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Judy, who admits to mistakes when she makes them
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According to Fiedler's model, the amount of legitimate, reward, and coercive power a leader has by virtue of his or her position in an organization is referred to as:
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position power.
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According to the path-goal theory, _____ are similar to consideration and include expressing concern for subordinates and looking out for their best interests.
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supportive behaviors
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Which of the following is true of expert power?
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Expert power tends to be best used in a guiding or coaching manner.
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Which of the following is true of leadership styles?
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Effective leadership styles vary with individual, culture, and country.
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_____ propose that whether a leader who possesses certain traits or performs certain behaviors is effective depends on the situation or context.
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Contingency models
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Which of the following managers is a servant leader?
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Richard, who has a strong desire to work for the benefit of society and enhances the well-being of others
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A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through _____.
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intellectual stimulation
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A _____ is something that acts in place of the influence of a leader and makes leadership unnecessary.
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leadership substitute
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The serving staff of Applebee's Applepies can give customers free dessert if they are dissatisfied with their dine-in experience without having to check with their supervisor first. This is an example of _____.
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employee empowerment
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When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using?
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Reward
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A high level of _____ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this vision, and energize them to enthusiastically work to achieve this vision.
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emotional intelligence
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Leader-member relations, task structure, and position power are the situational characteristics identified by:
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Fiedler's contingency model.
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According to path-goal theory, _____ are similar to initiating structure and include setting goals, showing subordinates how to complete tasks, and taking concrete steps to improve performance.
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directive behaviors
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Coercive power:
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can have negative effects and should be used sparingly.
