Question 1

In additions to operations, which of the following is considered a \"line\" function?

Accepted Answer

sales

Question 2

Knowledge about challenge specific to the operations function can help marketing personnel to judge how _________ new product design will be.

Accepted Answer

manufacturable

Question 3

Managing the supply chain has become more important as a result of firms increasing their levels of:

Accepted Answer

outsourcing

Question 4

Which of the following would tend to increase the importance of supply chain management?

Accepted Answer

Increased globalization

Question 5

Operations management involves continuous decision making; hopefully most decisions made will be:

Accepted Answer

informed

Question 6

A \"product package\" consists of:

Accepted Answer

a combination of goods and services

Question 7

Business organizations consists of three major functions which ideally:

Accepted Answer

Support one another

Question 8

Which of the following is not a type of operations?

Accepted Answer

advertising

Question 9

Technology choices seldom affect:

Accepted Answer

union activity

Question 10

Measurements taken at various points in the transformation process for control purposes are called:

Accepted Answer

feedback

Question 11

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

Finance

Question 12

Which one of the following would not generally be classified under the heading of transformation?

Accepted Answer

staffing

Question 13

Manufacturing work sent to other countries called:

Accepted Answer

outsourcing

Question 14

Product design and process selection are examples of ____ decisions.

Accepted Answer

system design

Question 15

The responsibilities of the operations manager are:

Accepted Answer

planning, organizing, staffing, directing, and controlling

Question 16

Knowledge skills usually don\'t include:

Accepted Answer

communication skills

Question 17

Which is NOT true about the systems approach?

Accepted Answer

none of the above

Question 18

What is credited with gains in industrial productivity, increased standards of living, and affordable products?

Accepted Answer

mass production

Question 19

Production systems with customized output typically have relatively:

Accepted Answer

skilled workers

Question 20

Which is not an area of significant difference between manufacturing and service operations?

Accepted Answer

cost per unit

Question 21

Which of the following is not a characteristic of service operations?

Accepted Answer

easy measurement of productivity

Question 22

Which of the following most involves coordinating the activities among all the elements of the business?

Accepted Answer

supply chain management

Question 23

Farming is an example of:

Accepted Answer

nonmanufactured goods

Question 24

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Accepted Answer

recognition of priorities

Question 25

The fact that a few improvements in a few key areas of operations will have more important than many improvements in many other areas is consistent with the:

Accepted Answer

Pareto phenomenon

Question 26

The process of comparing outputs to previously established standard to determine if corrective action is needed called:

Accepted Answer

controlling

Question 27

Which of the following does not relate to system design?

Accepted Answer

inventory management

Question 28

Taking a systems viewpoint with regard to operations in today\'s environment increasingly leads decision makers to considers _____ in response to the ____ .

Accepted Answer

sustainability; threat of global warming

Question 29

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

Accepted Answer

revenue management

Question 30

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

mass producing for greater economies of scale

Question 31

Which of the following is NOT a benefit of using models in decision making?

Accepted Answer

They force the decision maker to take into account qualities issues such as personalities and emotions

Question 32

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of ___ is leading to increased emphasis on ___ management

Accepted Answer

outsourcing; supply chain

Question 33

Operations and sales are the two _____ functions in businesses.

Accepted Answer

line

Question 34

Marketing depends on operations for information regarding:

Accepted Answer

lead time

Question 35

Two widely used metrics of variation are the ____ and the ____

Accepted Answer

mean; standard deviation

Question 36

Which of the following statements about variations is false?

Accepted Answer

Any variation makes a production process less productive

Question 37

Which of the following is essential to consider with respect to managing a process to meet demand?

Accepted Answer

capacity

Question 38

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

sustainability

Question 39

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

The Common Good Principle

Question 40

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Accepted Answer

agility

Question 41

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firms:

Accepted Answer

internal supply chain

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