CCBMA 2015

Narcotic prescriptions are regulated by which agency
Drug enforcement administration

Carcinoma
Cancerous tumor

A medical assistant discusses a a patient by name at lunch with others in the building the MA could be charged with
Invasion of privacy

Cardialgia
Heart pain

A method mediating disputes between a patient in a physician is called
Arbitration

Phlebitis
Inflammation of the vein

Patient rights include this principle
Confidentiality

Pathology
Study of disease

A false statement harmful to another person’s character is called
Slander

Subcutaneous tissue
Beneath the skin

A person under legal age who is self-supporting and living apart from parents is called
Emancipated minor

Removal of the stomach
Gastrectomy

This document is required in order to provide medical records
Record release

Hyperopia
Farsightedness

Failure to perform professional care is called
Negligence

Elevated temperature
Hyperpyrexia

State log requires that physicians always report this condition
Abuse

CHF
Congestive heart failure

Billing and insurance company for false charges is considered
Fraud

Neuritis
Inflammation of the nerve

Carefully documented the patient’s care will help prevent professional
Liability

Informed consent must be given by the patient before they
are given anesthesia for a minor surgery

The patient’s medical record belongs to the
Physician

ac
Before meals

Written instructions are the best way to be sure patient understand directions
True

Stat
Immediately

One way to be sure a patient understands instructions would be to have the patient repeat them
True

Pertaining to the back
dorsal

In communications responding maybe verbal and nonverbal
True

Proximal
Nearest to point of origin

Patients should be informed of the office payment policy only after several visits
False

Largest bone in the body
Femur

Many offices use this visual aids to inform patients about their medical care
True

Food is absorbed into the body in the
Small intestines

Written prescriptions must be signed by the physician
True

In abnormal condition of the pancreas
Diabetes

Verbal explanation of a procedure do not help the patients remain calm
False

The transfer of gases in the respiratory system takes place in the
Alveoli

A patient on a soft diet should avoid rough foods such as ground meat
True

The aorta is the largest
Artery

A patient could have milk on a clear liquid diet
False

Pacemaker of the heart
S A node

Patients with certain allergies may have a reaction with routine immunizations
True

The main organ of the urinary system is
Kidneys

Postoperative wound care instructions may include dressing changes
True

Endometriosis is an abnormal condition of the female
Reproductive system

Physically impaired patients may require an attendant when seen in the office
True

Three tiny bones in the middle of the year are called the
Ossicles

Guide dogs are allowed to accompany their blind person to a physician office
True

HCPCS are codes developed to identify
Services supplies not in CPT – 4

The USDA food guide is often used when explaining healthy eating habits
True

Necessary traits for the medical assistants include
Empathy

The best fluid to ingest during and after physical exertion is water
True

Body language is an example of
Nonverbal communication

The cycle the chain of infection explains how
Pathogens transmit disease from person to person

In California the medical assistant may administer which of the following procedures
Intramuscular injections

The sheets that contain information about chemicals, lists hazards, precaution and manufacture information are called
MSDS files

By law in California all medical assistance shall receive training in
Infection control

Personal protective equipment includes
Gowns, face shields, gloves

When one state accepted another State’s license for a Dr., it is
Reciprocity

A tympanic thermometer is an electric thermometer that is used for temperatures taken
In the ear

The two main types of law or
Civil and criminal

Visual acuity measures a person’s site at specific distance
Snellen chart

When the physician has explained a procedure, the risks and whether there are alternatives to the patient, this is called
Informed consent

Three instruments used in basic physical exams are
Reflex hammer, tuning fork, stethoscope

Arbitration is
Mediating a dispute

The term menstruation refers to
Body measurements

Misfeasance, malfeasance And malpractice are form of
Negligence

Patient education is important because it
Helps patients understand situations/need for changes

Physicians in California required by law to report
Abuse

The ROS (review of systems) is part of the medical history and is generally take him by the
Physician

A housekeeper is a job classification which has
Occupational exposure

When interviewing a patient to obtain their medical history the first step would be to ensure
Privacy in a separate room

Under Cal-OSHA and exposure control plan must include
Recordkeeping of occupational injuries

In the Lithhotomy position The patient would be draped with a
Diagonal drape

Reportable diseases and conditions include
Gonorrhea

A percussion hammer is used to check for
Reflex action

The medical record can be released when
There was a sign release

The test that is used to assess a patient’s lung function is
Spirometer

Under the controlled substance act schedule II drugs
I written on special RX blanks

Electro cardiography is used as a diagnostic tool to detect
Heart dysfunction

When instructing a specific procedure to a patient it is most important that the medical assistant
Show the patient what to do

When laboratory procedures are performed in a medical office they must be a strict
CLIA/OSHA standards

When giving the patient instructions for a 24 hour urine collection he should
Provide a collection container with written orders

The urine specimen that is most concentrated is the
First morning

Follow-up instructions for wound care would include
How to recognize complications

The most common site for capillary puncture in adult is the
Middle finger

Special diets may be needed for patients with
Emphysema

Records for dispensing/administration of controlled drugs must be kept for a minimum of
Two years

Hemoccult instruction would include
Correct dietary modifications

The label on a drug must be read how many times before administrated
Three

When a patient has a hearing impairment you should
Face the patient directly when speaking

In advantage of using parental administration of medication is
Faster rate of absorption

Patient from a different culture may need
Translated procedure

A 25 gauge needle with 3/8 length is used for a
Intradermal injection

Patient sign in sheet used in a medical practice should only contain
Patients first name as a sign in

The basic ABCs for resuscitation are
Airway, breathing, circulation

A medical practice may call patients by first name as long as they
Have permission to call them by first name

A severe allergic reaction caused by hypersensitivity to a substance is called
Anaphylactic shock

Patients of a medical practice must have acknowledgment of their privacy in
Written signature and initials on notice

cc
Chief complaint

pc
After meals

CHF
Congestive heart failure

hs
At bedtime

Hx
History

RLQ
Right lower quadrant

IM
Intermuscular

q.i.d.
Four Times a day

LMP
Last menstrual period

gtt
Drop

I&D
Incision and drainage

OD
Right Eye

hct
hematocit

Dx
diagnosis

Tx
Treatment

LUQ
Left upper quadrant

STAT
Immediately

po
By mouth

SOB
Shortness of breath

Low blood pressure
Hypotension

Scar tissue
Cicatrix

Enlargement of the kidney
Nephromegaly

Gallstones
choleithiasis

Beaneath the skin
Subcutaneous

Upper jaw
Maxilla

Endocrine System disease
Goiter

Vomiting blood
Hematemesis

Smallest blood vessel
Capillary

Kneecap
Patella

Inflammation of the nerve
Neuritis

Heart attack
Myocardial infraction

Blood in the urine
Hematuria

Large tongue
Macroglossia

Fainting
Syncope

X-ray study of the bladder
Cystogram

Slow heartbeat
Bradycardia

Membrane covering the lungs
Pleura

Loss of calcium in the bones
Osteoporosis

Severe itching
Pruritis

Situated in front or in the forward part
Anterior

Remote farther from the point of origin
Distal

Nearest closer to the point of origin
Proximal

Situated toward the outer part
Peripheral

Situated below are directed downward
Interior

Straightening motion that increases the angle between adjoining bones
Extension

Movement toward the midline
adduction

Situated near the surface
Superficial

Pertaining to the belly
Ventral

Away from the midline pertaining to the side
Lateral

Pertaining to the back
Dorsal

Pertaining to the middle
Medial

Situated above are directed upward
Superior

Referring to the soul of the foot
Plantar

Bending motion that decreases the angle between adjoining bones
Flexion

Laying facedown and flat
Prone

The lungs are found in the _____cavity
Thoracic

Laying flat on the back
Supine

Toward the tail
Caudal

The liver is found in the____cavity
Abdominal

When two people communicate both persons will alternate roles as sender and receiver as a speak responses and clarification
True

Shaking your head in a negative way can’t jeopardize your communication with the patient
True

A medical assistant may need to enter a patient’s personal space to deliver care to a patient
True

Explanation do not help ease patients Anxiety about what will happen
False

The use of touch can be therapeutic for some patients
True

Being touched by a stranger can be an uncomfortable or even a negative experience
True

Many patients perceive touch in a medical setting as a prelude to something unpleasant such as injections
True

You do not need to give your full attention to the patient to actively listen
False

Occasionally a patient’s verbal message may seem to conflict with the nonverbal message
True

A medical assistant will typically be responsible for gathering initial patient information
True

A patient’s interview does not include a review of past or current medical history
False

Paraphrasing means to restate using your own words what you have heard
True

Reflecting means repeating back what you have heard
True

Miscommunication can happen because the message may have been unclear or inappropriate to the situation
True

The way a patient perceives situations is not influenced by their culture and social our religious background
False

A physician may instruct a medical assistant to give medications by injection
True

A medical assistance are permitted to start intervenous therapy
False

Medical assistance may assist with minor surgery
True

If the physician is present on the site in medical assistant may apply bandages
True

A medical assistant may administer a narcotic injection
True

California law allows a medical assistant to draw blood in the clinical setting if they have complete a proper training
True

If directed a medical assistant me insert urinary catheter
False

Medical assistant are allowed to Interpret laboratory results
False

Ear lavage may be performed by a medical assistant if the physician is on site
True

Vital signs may be taken by a medical assistant
True

Medical assistance may remove orthopedic cast
True

Injecting college in our Botox is within the medical assistance scope of practice
False

Medical assistance are allowed to inject anesthetics
False

Medication may be given orally by medical assistants
True

A medical assistant is permitted to use a laser
False

Medical assistance may call themselves the office nurse
False

recommending a course of treatment for a patient is within the scope of practice
False

If directed a medical assistant can apply and orthopedics splint
False

A medical assistant can remove superficial sutures
True

Medical assistance may perform fingerstick’s
True

A physician retires without notifying his patients the physician and could be charged with
Abandonment

The disposal of medical infectious waste is controlled by
Cal OSHA regulations

a physician describe the procedure risk and alternative treatment to a patient this is called
Informed consent

A medical assistant who performs a procedure ordered by the physican employer is protected under what principle
Respondeat superior

A medical assistant can be required to appear in court with this document
Subpoena

When responding to an office emergency
Remain calm and follow office protocol

cysto
bladder

The patient agrees to receive a flu shot this is an
Consent

The use of in a AED is for patients who are
Cardiac arrest

Stenosis
Narrowing

The best method of preventing transmission of disease is
Handwashing

excision of the stomach
Gastrectomy

The artery normally used for taking a pulse reading is the
Radial

The abbreviation for two times a day
b.i.d

An instrument used to examine the ears
Otoscope

Correct spelling
Pharyngitis

Social history includes
Marital status

Communication with patients can be improved by
Providing privacy

Which of the following occurs as a urine specimen remains on the counter for a long time
Bacteria multiply

A trained medical assistant is able to
Assist with minor surgery

A Holter monitor measures heart
Rhythm

A patient’s photo was made public without her permission this is called
Invasion of privacy

The nerve most apt to be affected during an injection in the buttocks is the
Sciatic

Patient instruction sheet are used to
Prevent misunderstanding

an injection into fatty tissue lining immediately under the skin is called
Subcutaneous

The best time to perform a breast exam
Monthly

The first and most important role to remember in an emergency is
Stay calm

hyper-
Increased

Medical assistance are expected to make decisions in medical office emergencies based on their
Medical knowledge

nephro-
Kidney

A surface free of contaminated instruments
Sterile field

auto-
Self

Gloves, mask and gowns are known as
Personal protective equipment

osteo-
Bone

Washing instruments to remove debris
Sanitization

dys-
Painful

Absence of bacteria
Asepsis

litho-
Stone

An organism that produces disease
Pathogen

brady-
Slow

Molds and yeast or types of
Fungi

chole-
Gallbladder

Instruments touched by ungloved hands are
Contaminated

macro-
Large

Destruction of all micro organisms
Sterilization

Gastro
Stomach

Hinged instrument should be__ when sterilized
Open

Artho
Joint

A sterile pack containing scissors, thumb forceps and gauze squares is called a
Suture removal pack

tacky-
Fast

The term for removal of contaminated materials from a wound is
Debridement

thoraco-
Chest

Scrubbing the surgical site in a circular motion from the center to the edge
Surgical prep

Hypo
Decreased

Removing fluid or gas is by suction is called
Aspiration

Mammo
Breast

Flushing out a wound or cavity with the solution is called
Irrigation

veno-
Vein

A sterile surface contain sterile items
Surgical tray

hepato-
Liver

S/s, s/b and b/b describe surgical
Scissors

hemo-
Blood

Instruments used to clamp off blood vessels are called
Hemostats

ophthalmo-
Eye

It’s Sterile covering placed over a wound is called a
Dressing

trans-
Through / across

Instruments such as fiber optic scopes are soaked in chemicals in a procedure called
Cold sterilization

-oma
Tumor

Pulse located at the Elbow
Brachial

-algia
Pain

Pulse located at the knee
Popliteal

-ectomy
Surgical opening

Pulse located at the thumb side of the wrist
Radial

-itis
Inflammation

Pulse Located at the side of the neck
Carotid

-ology
Study

Pulse located in the middle of the groin
femoral

-emia
Blood Condition

The highest reading a blood pressure is called
Systolic

-tomy
Incision

Blood pressure measured while patient is lying, sitting and standing
Orthostatic

-osis
Abnormal condition

An instrument used to test reflexes
Percussion hammer

-megaly
Enlargement

An instrument used to open a bloody orifices for viewing
Speculum

-graphy
X-ray exam

An instrument used to examine the eye
Ophthalmoscope

-phasia
speech

In instrument used to examine the ear
Otoscope

-scopy
Examination

In instrument used to examine the rectum and colon
Sigmoidoscope

-gram
Record

Irregular heart rhythm
Arrhythmia

-ptosis
Falling /drooping

Rapid pulse
Tachycardia

-plagia
Paralysis

Having no symptoms
Asymptomatic

-desis
Bind/Tie

Slow pulse
Bradycardia

-phagia
Swallowing

Marital status is considered
Social history

-ostomy
Surgical opening

The patient’s own words determine the
Chief complaint

-pathy
Disease

Family history is considered
Subjective

qd
Once daily

Important procedures for protecting hard disk information
Back up

The term used for starting the computer
Boot

Flashing line showing where data can be entered
Cursor

The most common device for data input
Keyboard

Wordprocessing allows the user to quickly move or delete blocks of
Text

A convenient feature use one proofreading a document
Spellcheck

Large group of files use for information retrieval
Database

A medical office should have a security policy to protect
Patient information

Computerized patient accounts simplifying monthly statements and
Insurance billing

This list can be easily prepared with computerize scheduling
Daily appointments

A computer field contains a piece of
Information

Software program that quickly calculates numbers
Spreadsheet

Rearrangement of information in the database is called
Sorting

Setting margins and tabs for a letter is called
Formatting

Progress notes are usually filled in what order
chronological

The medical record belongs to the
physician

The document stating patient agrees to a procedure
Consent

A method which speeds the filing process
Color coding

The term for removing an active records from the files
Purging

Chart notations require the date
Information and initials

Material which should never be used to correct medical records
White out

Person who can legally sign a release of medical records
Patient or guardian

A system of organizing information in a medical record
SOAP

Patient chart are usually filed in which order
Alphabetical

Each page of medical records should include
Patients name and date

Information in the medical record is
Private and confidential

Records for patients currently receiving treatment are in the
Active files

Records for minor patients are usually kept until
The patient is 21

Chart notes should be completed
Daily

E HR system automatically assign a patient
MRN

A patient must find this document to obtain past records
Record release form

The fund for small office purchase
Petty cash

A term for overpayment on an account
Credit

Monthly fee for bank accounts
Service charge

Pre-printed statements listing codes for basic office charges
Encounter form

Entering charges and payments to a patient’s account
Posting

List of unpaid accounts by date of service
Aging analysis

Another term for charge
Debt

Correction to a patient’s account
Adjustments

Placing the practice name and account number on the back of the check
Endorsing

Total of bills owed by the practice
Accounts Payable

Total of all patients accounts
Accounts Receivable

Never accept payment from a patient who has been turned over to a
Collection agency

Portion of the bill patient is required to pay each year
Deductible

Cancellation of an Unpaid debt
Wright off

Amount patient must pay for each visit
Copayment

Federal insurance program for elderly person or person with permanent disability
Medicare

Term for an insurance claim for Medicare and Medi-Cal patient
Crossover

Type of insurance for work-related injuries
Worker’s Compensation

Insurance claims which have a greater chance for rejection
Paper claims

Addition to a procedure code which indicates special circumstances
Modifier

A policy which supplements Medicare coverage
Medigap

Insurance coverage for military dependents
Tricare/CHAMPUS

Universal claim form is called
1500

Insurance claim without incomplete information will be
Rejected

Monthly fee a provider is paid for each patient
Capitation

Insurance company statement of how a claim is settled
Explanation of benefits

Billing for services the physician did not perform
Fraud

A procedure code followed by the modifier-99 indicates
Multiple modifiers

Electronic claims can be processed through a
Clearinghouse

Term for an insurance firm that has been filled out correctly
clean claim

Patient addresses and billing information should be updated
At Each visit

Insurance claims require the patient to sign _____to release information
Authorization

An assignment of benefits form allows the insurance company to
Pay the provider

Federal law protecting privacy of health insurance information
HIPAA

Antitussive of medication are used to control
Coughing

Most ample contain how many doses
One

Medication given p.o. is administered
orally

In injection into fatty tissue lane immediately under the skin is called
subcutaneous

The proper way to express 1/2 cc is
0.5cc

What is The preferred site for a tuberculin skin test
anterior forearm

It’s up to subcutaneous injection is given at an angle of
45 to 90 degrees

The most used deep adult intramuscular injection site is
Dorsal gluteal

When administering a subcutaneous injection the amount of the dose should not exceed
2cc

When choosing a needle syringe unit you should keep in mind the patent
Age and size

The gauge of a needle is determined by the diameter of its
Lumen

Drugs and DM ER coded using
HCPCS

The physicians physical examination is considered
objective

Physical, chemical and microscope examination
Urinalysis

A chemical substance that prevents clotting of blood in a blood specimen
Heparin

A Vacutainer that contains no anticoagulant has a stopper colored by
Red

Material that presents a risk of possible infection
Biological hazard

The usual site for capillary testing
Fingertip

Urine specimen obtained by the patient simply urinating in a cup is called
Random catch

Patient is instructed to cleanse the urethra with an antiseptic toilet
Clean catch

Legal method of documenting lab testing process security
Chain of custody

A sterile swab would be used for
Wound culture

The intensity of color in a urine specimen indicates
Concentration

Instruments used to prepare your for microscopic examination
Centrifuge

Improper handling of lab specimens can result in
Contamination

The standard EKG consist of _____ leads
12

Simple laboratory test with a high degree of accuracy
Waived test

Quality control in the laboratory answers as the _____ of results
Accuracy

Stool specimens are tested for
Occult blood

A machine use for testing Lung capacity
Spirometer

Tuberculosis can be diagnosed from a
Sputum specimen

Patient begins urinating in the toilet and catches the remainder in a cup
Mid stream catch

All procedures during a medical emergency must be
Documented

The first technique to use to control bleeding is
Direct pressure

Poorly reacting pupils might indicate a severe
Head injury

A piece of emergency equipment used to return proper heart rhythm
Defibrillator/AED

The first thing a medical assistant should do an emergency situation
Assess the situation

Equipment prepared in advance for emergency use is called
Crash cart

A basic CPR is to clear the
Airway

The lack of a pulse is one way to identify
Cardiac arrest

A straight fracture across the bone shaft is called
Transverse

A week and rapid pulse is a sign of
Shock

A severe involuntary contraction of muscles is called a
Seizure

In overdose of insulin would cause the patient to go into
Diabetic shock

Nitroglycerin if ordered for chest pain. It will be in administered
Under the tongue

Formation of blisters following a burn can be treated with
Coldwater

In emergency Tray would include
Epinephrine

To establish an airway, the patient would be placed
On the back

Symptoms of heart attack include pain in the chest
Jaw our arm

The procedure use for a choking person
Abdominal thrust

A broken bone wedged into another bone is called a_____ fracture
Impacted

A patient who is having a seizure should never be
Restrained

For messages sources in the medical office are
Answering service, voicemail, email, fax machine

The reception area should have
Comfortable and durable furniture

A patient should be room at arrival if they have the following
Influenza

When taking a telephone message, you should have a list of
Questions concerning a patient’s condition

One setting up a daily matrix for appointment scheduling, leave daily time slots open for
Acutely ill patients

Three ways to remind patients of their appointments are
Appointment cards, mail cards, telephone

In a modified block letter format, each paragraph is
Indented five spaces

Registered mail is used when you are sending
A priority mail package that is valuable

Email is now used to
Send work related messages

Computers are used in the medical office for
Insurance, filing, inpatient billing

Proper medical record entries are necessary as they are used for
Legal documentation

Terminal digit filing uses groups of numbers read
From right to left

The day sheet is a
Daily record of charges and payments

Examples of accounts payable would be
Rent, utilities, payroll

A cashiers check is a special check sold to a customer by
Financial institutions

Federal regulations require that a sign be posted in the office to inform patients of
Their right as a patient

One of the most common ways of collecting overdue accounts is
Phoning a patient to let them know if payment is due

The list of charges for a medical practice is called a
Fee schedule

Common methods for determining insurance payments are
Capitation, UCR, RVS

When a patient has dual insurance plans working together to determine payment that is called
Coordination of benefits

A group of physicians who had a contract to provide services to subscribers of a plan for a set fee or part of a
PPO

Medicare claims are processed by regional insurance companies called
Fiscal intermediaries

The form that the patient signs to give the physician permission to disclose health information and insurance carrier is called
Release of information

When using I CD – 9 coding, E – codes provide a supplemental classification for
Circumstances/conditions as cause of injury/adverse effects

In additional code composed of a hyphen plus two digit is called a
Modifier

When preparing envelopes, one should use
Capital letters in block form at

Telephone calls should be answered no later then
Third ring

A patient fails to keep an appointment. The medical assistant should make a note on the
Patient’s chart

A computer back up is used to
Copy hard drive information

CPT codes are used to identify
Medical procedure

ICD codes are used to identify
Medical diagnosis

Patient insurance cards should be reviewed
At each visit

In HMO is an example of ____ healthcare
Managed

A good tool for reminding staff uncertain things need to be done is called
Tickler file

Information maybe sent rapidly by using a
Fax machine

The purpose of arranging a series of printed pages is called
Collating

The most important part of preparing correspondence
Proofreading

A daily log should be kept of all
Incoming telephone calls

Incoming mail should be sorted and
Date stamped

The preferred way to send valuable items by mail
Registered mail

Termination of care letters should be sent by
Certified mail return receipt

System for leaving messages which can be retrieved later
Voicemail

Canceled appointment should be noted in the
Patient’s chart

A method of maximizing appointment time
Wave scheduling

The appointment schedule can be used as a
Legal record

A useful telephone service for a physician with two offices
Call forwarding

On a multi line telephone, the line is usewill be indicated by
Steady light

To best utilize the appointment schedule, set aside time for
Call Backs

an important way to make the patient feel comfortable
Warm greeting

Missed appointments can be reduced by
Calls to confirm appointments

Patients should be notified of any
Unusual delays

Having access to the patient’s chart is necessary when
Scheduling procedures

First come first serve method. of appointment scheduling
Open hours

Stating names within another patient’s hearing could be a
Breach of confidentiality

The physical equipment of a computer is called
Hardware

Computer hardware with permanent memory
Hard disk

A portable memory storage device is called
USB drive

Computer scheduling allows quick access to
Open appointments

No office should download information from the Internet without a
Antivirus program

A method of controlling access to confidential patient information
Password

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