Business Management Chap 2 – Flashcards
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According to Chester Barnard, which of the following is an example of an organization?
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all of the above
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A systems view of management allows managers to ____.
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deal with the complex environment in which their companies operate
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According to human relations management ____.
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success depends on treating workers well
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Mary Parker Follett believed that managers could best deal with conflict through compromise.
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False
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Refer to ISG. What advice should the shift supervisor at the steel plant in charge of the six college students take from the teachings of Mary Parker Follett?
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Deal with the conflict the students may feel when asked to do the extra work.
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Which of the following would be a part of an organization's specific environment?
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its competitors
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According to Weber's bureaucratic management, people should lead by virtue of their rational-legal authority.
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True
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Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.
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open systems
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The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.
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True
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A(n) ____ is a set of interrelated elements or parts that function as a whole.
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system
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Which of the following would be a part of an organization's general environment?
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the economy in which it operates
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According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.
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False
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Which of the following statements describes an advantage of the systems approach to management?
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It forces managers to view their organization as part of a whole.
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____ involves managing the daily production of goods and services.
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Operations management
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One of the most commonly used operations management tools is cognitive mapping which is used to better understand the psychology of the workers.
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False
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With integrative conflict resolution ____.
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both parties work together to create an alternative solution that includes shared preferences and integrates interests
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In which of the following situations would a Gantt chart be appropriate to use?
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all of these
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fter the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.
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True
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Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?
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Henri Fayol
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Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."
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organization
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Which of the following is NOT associated with Max Weber's bureaucratic management?
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span of management
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According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
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appears when the acceptance of managerial authority is automatic
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Who is responsible for the fact that most products are manufactured using standardized, interchangeable parts.
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Eli Whitney
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____ occurs when workers deliberately slow down their pace or restrict their work outputs.
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Soldiering
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In which of the following situations would a Gantt chart be appropriate to use?
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all of these
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The Gantt chart ____.
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is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion
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What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession?
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inventory
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Which of the following is NOT an example of a commonly used operations management tool?
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target marketing
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Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.
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open systems
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Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?
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Henri Fayol
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Elton Mayo was one of the first researchers to focus on studying human relations management.
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True
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Frederick Taylor is famous for____.
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creating the principles of scientific management
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According to Henri Fayol's fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.
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unity of command
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____ occurs when 1 + 1 = 3.
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Synergy
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During the Bank Wiring Room phase of his Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the ____ Frederick Taylor observed.
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soldiering
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____ involves managing the daily production of goods and services.
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Operations management
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A Gantt chart can be used to track informal communication paths.
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False
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According to human relations management ____.
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success depends on treating workers well
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Which of the following would be a part of an organization's general environment?
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the economy in which it operates
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Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?
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Henri Fayol
