bcis – Flashcard
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What is wireless fidelity (Wi-Fi)?
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portable devices can connect wirelessly to local area network using access points that sends and receive data via radio waves
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What is a chipless RFID tag?
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Use plastic or conductive polymers instead of silicon-based microchips allowing them to be washed or exposed to water without damaging the chip
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4. _______ is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves.
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wireless fidelity (Wi-Fi)
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Which of the following are included in network protocols?
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(FTP) And (TCP/IP)
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_______ is an example of a WAN.
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Are essentail for carrying out the day-to-day activities of many companies
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_______ is a large computer network usually spanning a city or a specific infrastructure, like a college.
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Metropolitan area network (MAN)
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Which of the following are bandwidth speeds?
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kilo-bits, Megabits,Gigabits
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_____ is a single unit of binary data routed through a network.
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Packet
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What is a utility application that monitors the network path of packet data sent to a remote computer?
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Traceroute
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11. What is software that prevents direct communication between a sending and receiving computer and is used to monitor packets for security reasons?
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Proxy
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What is a packet header?
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List the destination (for example , In IP packets the destination is the IP address) along with the length of the message data
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What is a packet footer?
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represents the end of the packet or transmission end
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What is transmission control protocol/Internet protocol (TCP/IP)?
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Network access technology use a standard internet protocol
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Which of the following are legitimate Internet domains?
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.biz .com .edu .gov .info .mail .net .org
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_______ domain is reserved for the U.S. military.
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.mil
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Which of the following is an example of P2P?
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Skype user directory is distributed among the user in its network allowing scalability without a complex and expensive centralized infrastructure.
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What is the major challenge of networking or performing business in a connected world?
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security and social, ethical, and political issues
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_______ is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves.
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Wireless fidelity (Wifi)
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Which of the following are wireless networks?
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personal area network, Wireless local area network, wireless metropolitan area network, Wireless Wide area network
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What is Bluetooth?
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Is a wireless PAN technology that transmits signals over short distances among cell phones, computers,and other devices
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What is wireless fidelity (Wi-Fi)?
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portable devices can connect wirelessly to local area network using access points that sends and receive data via radio waves
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What is Wi-Fi infrastructure ?
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Devices on the network all communicate through a single access point, which is generally the wireless router.
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What is WiMAX?
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a communication technology aimed at providing high speed wireless data over metropolitan are network
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_______ is a space station that orbits the Earth receiving and transmitting signals from Earth-based stations over a wide area.
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satellite
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27. What is IT consumerization?
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the blending of personal and business use of technology devices and application
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What is mobile device management (MDM)?
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Remotely controls smart phones and tablets ensuring data security
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Which of the following are wireless business applications?
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Radio- Frequency Identification ,Global positioning system, Geographic Information system
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Which tags use a battery to run the microchip's circuitry, but communicate by drawing power from the RFID reader?
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Semi passive RFID
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________ occurs when a company places active or semi-passive RFID tags on expensive products or assets to gather data on the item's location with little or no manual intervention.
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Asset tracking
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What is a chipless RFID tag?
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Plastic or conductive polymers instead of silicon based microchip allowing them to be washed or exposed to water without damaging the chip
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What uses GPS tracking to track vehicles?
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Vehicle location(avl)
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___ is the science and art of making an illustrated map or chart.
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Cartography
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What is geocoding?
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spatial databases is a coding process that assigns a digital map feature
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1. What is an application integration?
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a integration of a company existing management information systems
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What takes information entered into a given system and sends it automatically to all downstream systems and processes?
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Backward Integration
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What takes a new approach to middleware by packaging commonly-used applications together, reducing the time needed to integrate applications from multiple vendors?
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application integration (EAI) Middleware
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Which of the following are included in the five basic supply chain activities?
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Plain, Source, Make, Deliver, Return
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Which of the following are included in a typical supply chain?
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Buyer power, Threat of substitute products of service, Threat of new entrants, Organized supply chain, Supplier power
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Which of the following is not one of the five basic components of supply chain management?
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Cost
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Where would you find the customers' customer in a typical supply chain?
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Downstrream
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What is inventory cycle time ?
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The time it takes to manufacture to product and deliver it to the retailer
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Which of the following questions can procurement help a company answer?
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What quantity of raw materials should we purchase to minimize spoilage? How can we guarantee that our raw materials meet production needs? At what price can we purchase materials to guarantee profitability? Can purchasing all products from a single vendor provide additional discounts?
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What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?
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Logistics
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Which of the following are included in the three business areas of supply chain management?
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Procurement, Logistics, Materials Management
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Which of the following are included in the disruptive business technologies reinventing the supply chain?
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procurement, logistics, materials management
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What is 3D printing?
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builds layer by layer in an additive process a three dimensional solid object from a digital model
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What uses electronic tags and labels to identify objects wirelessly over short distances?
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Radio-frequency identification (RFID)
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What systems are used to create the digital designs and then manufacture the products?
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Computer-aided design/computer-aided manufacturing (CAD/CAM)
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What is collaborative engineering?
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A set of tools that supports the work of teams or groups by facilitating the sharing and flow of information.
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Which of the following are included in the areas extending the supply chain? (Check all that apply)
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supply chain event management selling chain management collaborative engineering collaborative demand planning extended SCM components core SCM components analytical SCM
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Which of the following are included in sales metrics? (Check all that apply)
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Number of :prospective customers,new customers,retained customers,open leads,sales calls ,sales calls per lead , new revenue, recurring revenue, proposals given
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Which of the following are included in customer service metrics? (Check all that apply)
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cases closed same day, Number of cases handled by agent, number of service calls, Average number of service requests by type, average time to resolution , average number of service calls per day, percentage compliance with services-level agreement, percentage of service renewals, customer satisfaction level
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Which of the following is a common customer service CRM metric?
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Average time to resolution
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What is automatic call distribution?
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a phone switch routes inbound calls to agents
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Appendix C 1. What is a telecommunications system?
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enable the transmission of data over public or private networks
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What is a network?
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A network is a communications system created by linking two or more devices and establishing a standard methodology by which they can communicate
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What is designed to connect a group of computers in close proximity to each other such as in an office building, a school, or a home?
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local area network (LAN)
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What spans a large geographic area, such as a state, province, or country?
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wide area network (WAN)
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What is a large computer network usually spanning a city?
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metropolitan area network (MAN)
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What is a peer-to-peer network?
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a computer network that relies on the computing power and bandwidth of the participants in the network rather than a centralized server.
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What is a client?
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A computer designed to request information from a server.
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What is a computer that is designed to request information from a server?
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client
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What occurs when the sending computer divides a message into a number of efficiently sized units called packets, each of which contains the address of the destination computer?
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packet-switching
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What is a router?
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an intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination.
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What is a client/server network?
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A model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, whereas the front-end processing, which involves communicating with the users, is handled by the clients.
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What is packet-switching?
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occurs when the sending computer divides a message into a number of efficiently sized units of data called packets, each of which contains the address of the destination computer
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What is network topology?
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refers to geometric arrangement of the actual physical organization of the computers(and other network devices) in a network
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Which of the following is not a network topology?
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Bus , Star ,ring ,hybrid, wireless are a network topology
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Which of the following represents the bus topology?
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bus, star, ring, hybrid, wireless
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What is interoperability?
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The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
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What is a protocol?
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Ethernet, transmission control protocol/Internet protocol (TCP/IP).
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What allows files containing text, programs, graphics, numerical data, and so on to be downloaded off or uploaded onto a network?
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File Transfer Protocol
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What allows the management of networked nodes to be managed from a single point?
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Network Management Protocol (SNMP)
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What is TCP/IP's own messaging system for email?
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Mail Transfer Protocol (SMTP)
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What allows web browsers and servers to send and receive web pages?
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Protocol (HTTP)
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What refers to the various types of media used to carry the signal between computers?
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Network transmission media
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Which of the following is not a commonly used type of guided media?
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if not one of these then they are not guided media coaxial cable , twisted-paircable, fiber optic
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What is transmission material manufactured so that signals will be confined to a narrow path and will behave predictably?
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wire media
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What refers to a type of cable composed of four (or more) copper wires twisted around each other within a plastic sheath?
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Twisted-paircable
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What is cable that can carry a wide range of frequencies with low signal loss?
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coaxial cable
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What refers to the technology associated with the transmission of information as light impulses along a glass wire or fiber?
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fiber optic
