Question 1

The use of influence to motivate employees to achieve the organization\'s goals refers to controlling.

Accepted Answer

False

Question 2

Collectivism means a preference for a tightly knit social framework in which individuals look after one another and organizations protect their members interest.

Accepted Answer

True

Question 3

Current employees, management, and especially corporate culture are part of an organization\'s internal environment.

Accepted Answer

True

Question 4

Business has become a unified, global field as trade barriers fall, communications becomes faster and cheaper, and consumer tastes converge.

Accepted Answer

True

Question 5

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Accepted Answer

True

Question 6

Social responsibility is management\'s obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.

Accepted Answer

True

Question 7

The basis for the recent trend among companies to police employee personal habits such as alcohol and tobacco consumption on the job is called the utilitarian ethic.

Accepted Answer

True

Question 8

McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals.

Accepted Answer

True

Question 9

In today\'s turbulent and hyper competitive global environment, managers must help their companies innovate more than ever.

Accepted Answer

True

Question 10

A stakeholder is any group within or outside the organization that has a stake in the organization\'s performance.

Accepted Answer

True

Question 11

Ethnocentrism refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.

Accepted Answer

True

Question 12

Because of cheap labor, most international business firms are headquartered in less developed countries of Asia and South America.

Accepted Answer

False

Question 13

Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.

Accepted Answer

False

Question 14

In the new workplace, the valued worker is one who learns quickly, shares knowledge, and is comfortable with risk, change, and ambiguity.

Accepted Answer

True

Question 15

Over the last four years, the weakened U.S. economy has had a devastating impact on small businesses.

Accepted Answer

True

Question 16

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Accepted Answer

True

Question 17

Human beings have fundamental rights and liberties that cannot be taken away by another individual\'s decision. This ethical decision making approach is known as the  A. dualism approach  B. moral-rights approach  C. utilitarian approach  D. individualism approach  E. none of these

Accepted Answer

B

Question 18

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:  A. Information processing  B. Efficiency  C. Goal-setting  D. Structure  E. Effectiveness

Accepted Answer

E

Question 19

_________ is a part of an organization\'s internal environment.  A. Its competitors  B. Its customers  C. The consumer price index  D. Its suppliers  E. Its salespeople

Accepted Answer

E

Question 20

Ally\'s Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?  A. Legal-political  B. Competitors  C. Technological  D. Labor market  E. Sociocultural

Accepted Answer

D

Question 21

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Navy pilot was operating from the ______ level of moral development.  A. lowest  B. conventional  C. postconventional  D. preconventional  E. conservative

Accepted Answer

C

Question 22

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a  A. Monitor  B. Negotiator  C. Liaison  D. Figurehead  E. Spokesperson

Accepted Answer

C

Question 23

Culture can be defined as  A. The ability to speak different languages  B. A narrative based on true events that is repeated frequently and shared by organizational employees  C. The set of key values, beliefs, understandings, and norms shared by members of an organization  D. An object, act, or event that conveys meaning to others  E. None of these

Accepted Answer

C

Question 24

An organization\'s decision to produce a new product is in the  A. Domain of free choice  B. Domain of codified law  C. Domain of social responsibility  D. Domain of compensatory justice  E. Domain of ethics

Accepted Answer

A

Question 25

_______ is considered the \"father of scientific management.\"  A. Frederick W. Taylor  B. Douglas McGregor  C. Henry Gantt  D. Elton Mayo  E. Frank B. Gilbreth

Accepted Answer

A

Question 26

Symbols, stories, and heroes are important because they  A. Give employees something to talk about  B. Address the concerns of government  C. Entertain executive level management  D. Acquaint customers to the organization  E. Communicate the significant values of an organization

Accepted Answer

E

Question 27

______ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.  A. Followership  B. Command-and-control approach  C. Ethical leadership  D. Concern for production leadership  E. Corporate espionage

Accepted Answer

C

Question 28

Countries that use several languages  A. are ethnocentric  B. have linguistic pluralism  C. are polycentric  D. are geocentric  E. are likely to have high uncertainty avoidance

Accepted Answer

B

Question 29

_______ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.  A. Market strategy  B. Ethical management  C. Activist strategy  D. Future management  E. Sustainability

Accepted Answer

E

Question 30

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of  A. licensing  B. franchising  C. joint venture  D. outsourcing  E. none of these

Accepted Answer

D

Question 31

As a first step into international business, which two countries are most companies going to today?  A. Brazil and Philippines  B. Indonesia and Brazil  C. China and India  D. Sweden and Germany  E. Russia and Japan

Accepted Answer

C

Question 32

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as  A. A symbolic leader  B. An obstructive manager  C. An ethical theorist  D. An authoritarian leader  E. A moral agent

Accepted Answer

E

Question 33

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in _________.  A. assertiveness  B. societal collectivism  C. humane orientation  D. uncertainty avoidance  E. gender differentiation

Accepted Answer

C

Question 34

The process of globalization typically passes through all of the following stages EXCEPT  A. global stage  B. international stage  C. multinational stage  D. inter-domestic stage  E. domestic stage

Accepted Answer

D

Question 35

The great majority of managers operate at the  A. conventional level  B. preconventional level  C. postconventional level  D. autocratic level  E. principled level

Accepted Answer

A

Question 36

A cultural attitude marked by the tendency to regard one\'s own culture as superior to others is called  A. Geocentrism  B. Ethnocentrism  C. Technocentrism  D. Polycentrism  E. None of these

Accepted Answer

B

Question 37

Which of these refers to procedural justice?  A. The concept that different treatment of people should not be based on arbitrary characteristics.   B. The concept that people should be treated differently.  C. The concept that rules should be clearly stated and consistently and impartially enforced.  D. The concept that individuals should be compensated for the cost of their injuries by the party responsible.  E. None of these.

Accepted Answer

C

Question 38

Of the following, which may whistle-blowers suffer?  A. Job loss  B. Ostracism by workers  C. Hostile work environment  D. Transfer to lower-level position  E. All of the above

Accepted Answer

E

Question 39

Critical management missteps include:  A. Failure to adapt  B. Inability to build a team  C. Poor communication skills  D. Reactionary behavior  E. All of those

Accepted Answer

E

Question 40

Since not-for-profit organizations have a conventional ________, managers may struggle with the question of what constitutes results and effectiveness.  A. bottom line  B. information system  C. structure  D. decision-making process  E. hierarchy

Accepted Answer

A

Question 41

The relationship between social responsibility and financial performance has been shown to be _______.  A. non-existent  B. not important  C. negative  D. a reflection of top leadership  E. positive

Accepted Answer

E

Question 42

Research indicates that the one factor that increases a company\'s value the most is:  A. Attention to values  B. Technology investment  C. A centralized organizational structure  D. Investment in research and development  E. People and how they are treated

Accepted Answer

E

Question 43

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can be described as a(n):  A. Whistle-blower  B. Sustainable organization  C. Government organization  D. Small business  E. Pressure Group

Accepted Answer

E

Question 44

A company\'s risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as  A. MFN  B. Tariffs  C. Political instability  D. Terrorism  E. Political risk

Accepted Answer

E

Question 45

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of  A. leading  B. organizing  C. planning  D. dreaming  E. controlling

Accepted Answer

C

Question 46

If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to  A. a poor product market  B. an inadequate infrastructure   C. an economy incapable of supporting growth  D. a poor resource market  E. none of these

Accepted Answer

B

Question 47

_______ refers to the degree to which people accept inequality in power among institutions, organizations, and people.   A. Uncertainty avoidance  B. Individualism  C. Collectivism  D. Masculinity  E. Power distance

Accepted Answer

E

Question 48

Robbie\'s Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the  A. moral-justice approach  B. illegal approach  C. utilitarian approach  D. individualism approach  E. justice approach

Accepted Answer

C

Question 49

Which of the following refers to the amount of resources used to achieve an organization\'s goal?  A. Synergy  B. Management  C. Efficiency  D. Effectiveness  E. Performance

Accepted Answer

C

Question 50

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the  A. task dimension  B. economic dimension  C. technological dimension  D. sociocultural dimension  E. legal-political dimension

Accepted Answer

B

Question 51

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of  A. bribery  B. organizing  C. leading  D. technical skills  E. controlling

Accepted Answer

C

Question 52

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _______ environment.  A. sociocultural  B. economic  C. technological  D. suppliers  E. competitors

Accepted Answer

A

Question 53

Culture tends to differ between _______, but appears similar within __________.  A. people, organizations  B. industries, geographical regions  C. organizations, industries  D. groups, industries  E. organizations, groups

Accepted Answer

C

Question 54

The benefits of using interim managers include:  A. The manager has some flexibility  B. The manager faces new and interesting challenges  C. An organization\'s use of specialist skill  D. No long-term commitment for the organization  E. All of these

Accepted Answer

E

Question 55

Which of the following includes the manager identity?  A. An individual actor  B. Gets things done through own efforts  C. Specialist, performs special tasks  D. A network builder  E. Works relatively independently

Accepted Answer

D

Question 56

The environments in which businesses operate are increasingly _______, requiring managers to be ready to react and respond to even subtle environmental shifts.  A. universal  B. constant  C. dynamic  D. static  E. traditional

Accepted Answer

C

Question 57

_____ refers to a value characterized by people\'s intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity.  A. Uncertainty avoidance  B. Conformity seekers  C. Certainty avoidance  D. Power distance  E. None of these

Accepted Answer

A

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