Management Ch 13 – Flashcards
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The Civil Rights Act, Title VII prohibits discrimination of employees who are above 40 years of age
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False
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The first phase of the human resource management process involves ________.
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human resource planning, In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?ruitment and decruitment, and selection
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Which of the following is true of the government legislations related to human resource management in different countries?
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In Australia, gender opportunities for women lag behind those in the United States.
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Recruitment is the process of ________.
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locating, identifying, and attracting capable applicants
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The two types of orientations are ________.
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work unit orientation and organization orientation
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Which of the following Acts prohibits discrimination on the basis of physical or mental disabilities?
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Vocational Rehabilitation Act
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The ________ method utilizes feedback from supervisors, employees, and coworkers
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360-degree appraisal
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A new employee goes through two types of orientation: work unit orientation and procedural orientation.
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False
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Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job
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False
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The final three activities of the human resource management process ensure ________.
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that the organization retains competent and high-performing employees
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Which of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?
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experiential exercises
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Job descriptions focus on the job, while job specifications focus on the person
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True
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Which of the following is a technology-based training method?
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videoconferencing/teleconferencing
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A labor union is an organization that represents workers and seeks to protect their interests
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True
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________ as a source of recruitment is limited to entry-level positions
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College recruiting
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Elizabeth was hired as a customer care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed. However, her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.
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accept error
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In which of the following traditional training methods do employees work with an experienced worker who provides information, support, and encouragement?
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mentoring and coaching
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A ________ includes both positive and negative aspects about the job and the company
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realistic job preview
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A written statement that explains the job content, environment, and conditions of employment is called a ________.
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job description
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Managers begin human resource planning by ________.
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inventorying current employees
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Written essay and critical incident are performance appraisal methods
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True
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The first three activities of the human resource management process involves ________.
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identifying and selecting competent employees
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________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.
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E-learning
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Application forms ________.
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are most useful for gathering information
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________ is the process of introducing a new employee to his job and the organization.
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Orientation
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Steve believes that achieving competitive success in business today requires that managers must understand employee requirements and institute processes that motivate them. He introduces in-house technical training programs for employees, as well as a provision to reimburse the tuition fees for employees who take up courses that benefit both the employee and the organization. Steve is using ________ to motivate and retain employees.
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high-performance work practices
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In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. This implies that Jane favors ________.
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attrition
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An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making
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False
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The ________ method utilizes feedback from supervisors, employees, and coworkers.
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360-degree appraisal
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In his report, Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential they displayed. He even provided suggestions for their improvements. Wade is using the ________ method of conducting a performance appraisal.
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written essay
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Which of the following is an example of a high-performance work practice?
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self-managed teams
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Which of the following Acts gives employees the legal right to examine personnel files and letters of reference?
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Privacy Act
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________ is an example of a high-performance work practice
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Increasing employee access to information
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Jane checks with the different departments and tries to get an idea of employee productivity at different levels. In consultation with the various managers, she makes a list of the relatively less productive employees who have not been up to the mark despite training and mentoring. They decide to terminate their employment contracts for the time being. She meets with each and every one of them to clarify the position and explain that this may not be a permanent situation, while encouraging them to look for positions elsewhere. How is Jane trying to reduce the size of the workforce here?
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Layoffs
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The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.
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Human Resource Planning
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Variable pay systems reward employees for the job skills and competencies they can demonstrate
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False
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Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.
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Reject Errors
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Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light.
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False
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Steve believes that one of the reasons for the high turnover is that job roles are very poorly defined, creating confusion in the minds of the employees as to what is expected of them. However, even after undertaking a thorough job analysis and clearly defining the behaviors necessary to perform them, Steve finds that employee motivation and turnover is not sufficiently reduced. Which of the following, if true, could explain this apparent discrepancy?
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The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates
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Which of the following statements is true of the four generations that are working side-by-side today?
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The oldest, most experienced workers account for 6% of the workforce
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In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?
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training by job rotation
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________ involves predicting which applicants will be successful if hired
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Selection
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There are only two ways of controlling labor supply through decruitment: firing and early retirements.
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False
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Which of the following is most likely to be included in family-friendly benefits provided by organizations?
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time off for school functions
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________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.
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Work Councils
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Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks
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True
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People who prefer integration are more likely to respond positively to options such as flextime and part-time hours.
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False
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One disadvantage of employee referrals as a source of job candidates is that it generates unqualified candidates
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False
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Six months into Wade's tenure as sales manager, he hosts his first regional sales meeting. During the course of the meeting, Wade meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wade and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal.
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MBO
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Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance?
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critical incident
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Which of the following Acts requires continued health coverage following termination of an employee?
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Consolidated Omnibus Budget Reconciliation Act
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Larry is an HR manager with Merlin Infosystems. He is in charge of recruitment for entry-level positions in the company. He is of the view that job interviews should provide a realistic job preview. Which of the following is Larry likely to do during job interviews?
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intimating the employee about possible overtime
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In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?
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training by job rotation
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Which of the following is a type of general training provided by organizations?
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Customer Service
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Human resource planning entails two steps: assessing current human resource assessment and meeting future human resource needs.
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True
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Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?
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behaviorally anchored rating scale
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The two most common forms of representative participation are
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work councils and board representatives
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Assessment centers are best if they are used to select ________.
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senior management
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Summer day camps and job sharing are types of family-friendly benefits that organizations are offering today
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True
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Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis. If the company does this, it would be ________
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reducing the workweeks
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Steve, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do?
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He should frame a job specification.
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People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________
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job sharing
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The burden to prove that selection devices used by managers to differentiate applicants are validly related to job performance is on managers
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True
