question

Supervisors should depend entirely on all available formal sources to stay in touch with what is happening in the organization.

answer

False

question

In telephone conversations the beginnings and the endings leave the strongest impressions.

answer

True

question

Subordinates sometimes withhold important information from superiors if they fear to be bearers of bad news.

answer

True

question

Heavy reliance on computers has generally improved managerial communication.

answer

False

question

The informal communication network, or grapevine, flourishes when solid information is scarce or delayed.

answer

True

question

It is always best to send a memo to an individual rather than to a position.

answer

False

question

Writers of memos and letters need to consider the level of education of their readers.

answer

True

question

Business writing should consist of just two steps: get it down on paper, then get it out.

answer

False

question

Formal policies for the use of e-mail are unnecessarily restrictive and should be avoided.

answer

False

question

It is important that any faxed document contain all the information the recipient needs for considering a reply.

answer

True

question

The higher you rise in the organization, the less likely you are to have to spend time in meetings.

answer

False

question

The first thing you should be thinking of when you are considering calling a meeting is who should be invited.

answer

False

question

Meeting minutes should be available to attendees not later than 48 hours after the meeting.

answer

True

question

When some attendees show up for a meeting well after it has begun, it is recommended to move ahead without reviewing for the latecomers.

answer

True

question

The manner in which volumes of information have been made available via computers has reduced the number of necessary meetings.

answer

False

question

Critical shortages of certain valuable skills call for relatively quick hiring decisions before the applicants go elsewhere.

answer

True

question

An important objective in making any decision is to eliminate the likelihood of risk and uncertainty.

answer

False

question

Solitude is rarely effective in stimulating the creative thinking process.

answer

False

question

A run chart plots data over time, exhibiting trends, cycles, or other patterns in a process.

answer

True

question

Autocratic leaders usually make decisions with the participation of their staffs.

answer

False

question

The supervisor's relationship with the informal communication system-the grapevine-should be to:

answer

Tune in, listen, and seek to clarify questionable information.

question

That telephone etiquette appears to be a low priority in many offices is probably because:

answer

Most individuals believe implicitly that there is nothing wrong with their telephone manner.

question

Barriers to spoken communication ordinarily do not include:

answer

None of the above.

question

Which of the following is not true of e-mail?

answer

It is the most accurate means of message transmission.

question

In writing, rewriting, and editing a letter you should:

answer

Write to the level of education of the intended readers.

question

Your preparation of any written communication should begin with:

answer

Defining the purpose of the message.

question

A properly structured and conducted meeting will include the following:

answer

A statement of the purpose for the meeting.

question

A chairperson's meeting preparation need not include:

answer

Selecting alternate representatives form each participating department.

question

Guidelines for the first meeting of a particular group will ordinarily not include:

answer

We will review what has been said for attendees who arrive within 15 minutes of starting time.

question

A structured brainstorming will frequently include:

answer

Piggybacking on the ideas of others.

question

It is advisable to avoid making a decision when:

answer

You are emotionally upset or seriously distracted.

question

The fundamentals of consensus decision making do not include:

answer

Applying rational techniques of voting or bargaining.

question

An effective ____________ message is transmitted through words, vocal tone, facial expressions, and body language.

answer

unspoken

question

When answering the telephone, answer within ________ rings or apologize for the delay.

answer

three

question

The writer of a communication displays a significant measure of courtesy by making it as easy as possible for people to ___________.

answer

respond

question

It can be said that the most important part of business writing is __________.

answer

rewriting

question

What gives meetings their generally poor reputation is the number that are held _______________.

answer

unnecessarily

question

Ad hoc problem-solving meetings conducted in a _______________ mode are often the most valuable of meetings.

answer

brainstorming

question

If risk and uncertainty were both reduced to zero in a decision process, there would be no need to ___________.

answer

decide

question

An effective decision must be __________ as to when it is made and implemented.

answer

timely

Health Perspectives Final Review # 4 – Flashcards

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