E-Commer - Flashcards | StudyHippo.com

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QN=1: Dell's cornerstone business model is based on the concept of:

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build-to-order which allows customers to configure their own customized systems

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QN=2: _____________ refers to the buying and selling of goods and services; servicing of customers; collaborating with business partners; and conducting electronic transactions within an organization.

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E-business

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QN=3: EC can take several forms depending on the degree of digitization of the following three dimensions:

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the product or service sold, the process, and the delivery method

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QN=4: Purely physical companies are referred to as ____________ companies, whereas companies that are engaged only in EC are considered ________________ companies.

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brick-and-mortar; virtual

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QN=5: The ways in which EC is done include:

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the Internet, value-added networks, on local area networks using intranets, or on a

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QN=6: _______________ are systems where only routine transaction processing and information flow take place between two or more organizations using a standard protocol, such as electronic data interchange (EDI).

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Interorganizational information systems

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QN=7: EC applications are supported by infrastructure and by each of the following support areas EXCEPT:

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Mobile devices

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QN=8: Intrabusiness EC is usually performed over intranets and/or _______________.

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corporate portals

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QN=9: A technology that is used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is ___________.

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Electronic data interchange

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QN=10: ________ refers to the second-generation of Internet-based services that let people collaborate and share information online in new ways, such as social networks and wikis.

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Web 2.0

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QN=11: Which of the following is not a characteristic of the Digital Revolution ?

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Many business processes are expedited by up to 50 percent.

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QN=12: According to the Business Environment Impact Model, ___________ provide support to organizations' activities and to actual performance, countering business pressures.

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EC and IT

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QN=13: A ____________ is a company's method of doing business to generate revenue to sustain itself.

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business model

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QN=14: According to the __________________ revenue model, companies receive commissions for referring customers to others' EC Web sites.

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affiliate fees

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QN=15: Large private organizational buyers and government agencies make large-volume or large-value purchases through ____________________, also known as reverse auctions.

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electronic tendering systems

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QN=16: Online group purchasing organizations are known as:

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e-co-ops

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QN=17: Major barriers to EC include all of the following EXCEPT:

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lack of technology

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QN=18: Which of the following is a technological limitation of EC?

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Order fulfillment requirements of large-scale B2C.

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QN=19: A job opening in the Sales Department posted on the company's Intranet by the an Resources Department is an example of:

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B2E

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QN=20: The digital enterprise shifts the focus from managing individual information resources such as devices, applications, and data to ________________ that define the business and ultimately deliver value to customers and end users.

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orchestrating the services and workflows

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QN=21: Traditional and electronic markets have three main functions, which include each of the following EXCEPT:

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transforming raw materials into finished products.

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QN=22: Digital products have different cost curves than those of regular products because:

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in digitization, most of the costs are fixed, and variable costs are very low.

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QN=23: The portion of an e-seller's business processes through which customers interact, including the seller's portal, electronic catalogs, a shopping cart, a search engine, and a payment gateway is referred to as the _____________ of the business.

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front end

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QN=24: The major __________ e-marketplaces are storefronts and Internet malls.

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B2C

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QN=25: An electronic storefront includes several mechanisms that are necessary for conducting the sale. The most common mechanisms include each of the following EXCEPT:

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a supply chain

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QN=26: All the activities that are related to order aggregation and fulfillment, inventory management, purchasing from suppliers, accounting and finance, insurance, payment processing, packaging, and delivery are done in what is termed the_______ of the business.

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back end

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QN=27: _______________ are online markets owned and operated by a single company and may be either sell-side or buy-side.

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Private e-marketplaces

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QN=28: A(n) _____________ is a single point of access through a Web browser to help users find relevant and accurate business information and reduce information overload.

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information portal

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QN=29: Finding relevant and accurate information is often time-consuming and requires access to multiple systems causing organizations to lose a lot of productive employee time. One solution to this problem is the use of:

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portals.

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QN=30: A type of broker that helps consumers compare different stores is a:

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shopping facilitator.

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QN=31: Human or electronic intermediaries attempt to address each of the following limitations of direct interaction EXCEPT:

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product distribution.

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QN=32: The elimination of various types of agents that mediate between buyers and sellers, such as travel and insurance agents, is referred to as:

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disintermediation

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QN=33:A mode is purchasing where prices are negotiated or discounted is ________________, which refers to nonfixed prices, such as those in auctions or stock markets.

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dynamic pricing

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QN=34: Although used occasionally in B2C commerce, customized catalogs are especially useful in B2B e-commerce for each of the following reasons EXCEPT

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Intranets, in particular, can deliver customized catalogs to different business customers.

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QN=35: To be successful and useful, large e-catalogs need a(n) __________________.

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search engine

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QN=36: A ____________ has capabilities that can be used to perform routine tasks that require intelligence such as providing customers with assistance based on their movements on a Web site.

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software agent

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QN=37: A(n) ____________ is an order-processing technology that allows customers to accumulate items they wish to buy while they continue to shop.

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electronic shopping cart

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QN=38: The most common and traditional form of auctions in which one seller entertains bids from many buyers is referred to as:

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forward auctions.

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QN=39: An auction in which there is one buyer and many potential sellers; or in which a buyer places an item for bid on an RFQ system and the lowest bid wins is referred to as all of the following EXCEPT:

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forward auctions.

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QN=40: What is a benefit of e-auctions to sellers?

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The optimal price is determined by the market.

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QN=41: With all else being equal in the online environment, goods with any of the following product characteristics are expected to facilitate greater online sales EXCEPT:

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Relatively expensive items.

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QN=42: Marketing that takes place without the help of intermediaries is called:

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direct marketing.

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QN=43: In direct marketing

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customers are contacted directly without the help of intermediaries

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QN=44: An online seller of travel services that generates revenue by charging fees for its services is an example of a(n):

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transaction broker.

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QN=45: A marketer that uses e-mail to advertise to potential customers is called a:

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viral marketer.

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QN=46: A company that creates and manages many-to-many markets is called a:

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market maker.

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QN=47: In an e-market, Federal Express is an example of a(n):

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service provider.

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QN=48: All of the following are potential sources of revenue for online independent travel agents EXCEPT:

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direct marketing revenues.

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QN=49: Which of the following is true of virtual banks

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Virtual banks have no physical location

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QN=50: ________________ are customers who are willing to shop online because they dislike going to grocery stores.

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Shopping avoiders

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QN=51: All of the following are examples of interactive entertainment EXCEPT:

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purchasing theatre tickets online.

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QN=52: ________________ are gateways to storefronts and e-malls.

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Shopping portals

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QN=53: ______________ are sites that evaluate and verify the trustworthiness of e-tailers

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Trust verification sites

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QN=54: Charles wants to buy a John Lennon lithograph over the Internet, but he is unwilling to pay for it until he inspects it to ascertain authenticity. The auction site through which he purchases the painting agrees to hold his money until he tells them to release it to the seller. This is an example of:

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an escrow service.

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QN=55: A software agent that surveys user's reading interests, then uses machine learning to find new Web pages and news articles using neural-network-based collaborative filtering technology is called:

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a learning agent.

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QN=56: A traditional brick-and-mortar store with a mature Web site uses a click-and-mortar strategy to do all of the following EXCEPT:

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reduce refunds and exchanges

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QN=57: The single factor that will determine which intermediaries continue to exist and which are replaced is:

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the addition of value-added services by the intermediary

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QN=58: An e-tailer uses cookies to identify returning customers and to provide suggested products for purchase based on prior shopping behavior. This is an example of:

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personalization

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QN=59: According to the EC consumer behavior model, personal characteristics and environmental characteristics are classified as:

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independent variables

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QN=60: The major environmental variables influencing EC purchasing are:

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social, cultural, community, regulatory, political, and legal.

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QN=61: Pricing, technical support, and logistics support are several of the _______________ that can be controlled by EC vendors and sellers

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intervening variables

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QN=62: Because online buyer's decisions depend on numerous independent and intervening variables, decisions made by customers are classified as:

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dependent variables

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QN=63: Banner advertising on Web sites helps trigger a realization that there is a gap between reality and a desired state, which occurs in the __________ stage of the EC purchase decision-making process

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need identification

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QN=64: Marketing and advertising approaches has evolved from mass marketing to market segmentation to one-to-one marketing. This evolution occurred because:

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the Internet enabled companies to better communicate with customers and understand their needs and buying habits.

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QN=65: The core of the ?new marketing model? consists of:

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customer relationships

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QN=66: Personalization and user profiling strategies include each of the following EXCEPT:

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Segmenting the market based on demographics

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QN=67: The two key factors limiting the use of personalization to more precisely target marketing efforts to individual customers are:

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privacy and trust issues

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QN=68: By increasing customer loyalty, EC companies can achieve each of the following benefits EXCEPT:

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lower resistance to competitors

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QN=69: What has been the impact of the introduction of EC on customer loyalty in general?

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Loyalty has decreased because of customers' ability to shop, compare, and shift vendors.

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QN=70: According to research, customer satisfaction with an Internet store:

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drops dramatically when certain Web site features fail to perform properly, such as the content's reliability, loading speed, or usefulness.

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QN=71: Issues related to trust in EC include all of the following EXCEPT:

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As a result of trust-transference programs through portal affiliation, seal of approval programs, online shopping communities, and customer endorsements, customers are fully confident in online purchasing transactions.

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QN=72: All of the following are correct about market research methods EXCEPT:

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Direct mail marketing methods are usually cost-effective

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QN=73: Social class, lifestyle, personality, and activities are descriptors used in ___________ market segmentation.

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psychographic

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QN=74: To avoid getting false information from participants of online surveys, marketers learn about customers by observing their behavior using each of the following EXCEPT:

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Data mining to analyze clickstream data

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QN=75: According to Inmon, B2C clickstream data can reveal information each of the following EXCEPT

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What goods the customer wanted to but could not find

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QN=76: Web analytics and mining tools and services:

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offer advanced functions that help marketers decide which products to promote, and merchandisers achieve a better understanding of the nature of demand

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QN=77: Once a company knows a consumer's preferences, the company can predict, without asking the consumer directly, what other products or services that consumer might enjoy through ___________

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collaborative filtering

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QN=78: Limitations of online research methods are all of the following EXCEPT:

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E-mail surveys have the lowest response rate

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QN=79: Online methods of bringing new customers to a B2B site when a B2B vendor wants to grow by adding new customers or products include all of the following EXCEPT:

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through direct mail campaigns

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QN=80: The major disadvantage of banners is ______________

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their cost

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QN=81: Key business drivers for B2B are all of the following EXCEPT:

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the willingness of companies to incur higher costs to improve collaboration

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QN=82: B2B transactions that involve communication, design, planning, information sharing, and activities beyond financial transactions among business partners is referred to as ____________

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collaborative commerce

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QN=83: With __________, a business sells to a business but delivers small quantities to customers of the buying business.

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B2B2C

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QN=84: A(n) _____________ is an online third party that brokers B2B transactions between a buyer and seller

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intermediary

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QN=85: The purchase of goods and services as they are needed, usually at prevailing market prices is referred to as:

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spot buying

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QN=86: Purchases of goods and services based on long-term contracts is referred to as.

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strategic sourcing

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QN=87: ____________ can be supported more effectively and efficiently through direct buyer- seller offline or online negotiations, which can be done in private exchanges or private trading rooms in public exchanges.

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Strategic purchases

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QN=88: What are the two types of materials and supplies that are traded in B2B?

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Direct and indirect

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QN=89: Nonproduction materials such as equipment and tools that support production are called:

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indirect materials

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QN=90: The _____________ consists of a number of interrelated sub processes that extend from the acquisition of materials from suppliers to packaging it and moving it to distributors and retailers.

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supply chain

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QN=91: Companies that use an intermediary to do their buying and selling tend to be:

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low on supply chain power and low on buying/selling capabilities

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QN=92: The major B2B services include each of the following EXCEPT:

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Retail

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QN=93: Which of the following is not one of the major benefits of B2B?

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Enables customized online catalogs with the same prices for different customers

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QN=94: _____________ occurs when B2B eliminates a distributor or a retailer

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Disintermediation

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QN=95: In a sell-side e-marketplace, a business sells products and services to business customers, frequently over _______________________.

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an extranet

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QN=96: One of the major problems facing direct sellers is ______________.

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how to find buyers

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QN=97: Companies use ____________ to sell their unneeded assets for quick disposal or to easily dispose of excess, obsolete, and returned products.

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liquidation

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QN=98: Benefits of using a third-party hosting company for conducting B2B auctions instead of developing an auction site in-house include all of the following EXCEPT:

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Time-to-market of several weeks.

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QN=99: A company-based acquisition site that uses e-procurement methods such as reverse auctions, negotiations, or group purchasing, to overcome the manual searching of e-stores and e-malls is referred to as a(n):

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buy-side e-marketplace

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QN=100: Benefits of e-procurement over traditional procurement methods include all of the following EXCEPT:

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Increasing the skill requirements and training needs of purchasing agents.

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QN=101: Before the Internet, the trading process for raw and partially processed chemicals, plastics, and fuel oil was each of the following EXCEPT:

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disintermediated

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QN=102: A third party that operates an exchange and in many cases, also owns the exchange is known as a(n):

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market maker

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QN=103: In the context of EC, ____________ are electronic trading-community meeting places for many sellers and many buyers, and possibly for other business partners.

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exchanges

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QN=104: An exchange whose members are in one industry or industry segment and that trades only in materials/services unique for that industry is referred to as a(n):

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lateral exchange

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QN=105: Light bulbs and office supplies might be purchased in a(n) _________________ by both an automaker and a steelmaker.

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horizontal exchange

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QN=106: In _______________, the prices are usually dynamic and are based on changes in supply and demand.

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spot sourcing

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QN=107: In _________, the prices are usually negotiated or fixed.

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strategic sourcing

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QN=108: Spot sourcing of direct materials takes place:

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in vertical exchanges.

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QN=109: In an exchange where plastic components are bought and sold, the market maker collects money from the buyer, and releases it to the seller once successful delivery is completed. This is an example of:

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transaction facilitation.

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QN=110: In an exchange where plastic components are bought and sold, the market maker purchases a new server that will be used to conduct auctions. This is an example of:

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maintaining exchange infrastructure.

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QN=111: A market maker evaluates an exchange between a buyer in the United States and a seller in Spain to ensure that import laws for the U.S. are followed. This is an example of the market maker:

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maintaining exchange policies.

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QN=112: In the consortia model:

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several industry players come together to establish the exchange for the benefit of

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QN=113: The exchange model in which a third party sets up the exchange and promises to run it efficiently and without bias is called the:

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neutral entrepreneur model.

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QN=114: A market maker charges a percentage on every buy and sell made in the exchange. The revenue model in place in this exchange is the:

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transaction fee model.

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QN=115: A market maker bills a buyer for reviewing several seller contracts and making a recommendation on what to buy and from whom. The revenue model being used in this example is the:

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fee for service model.

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QN=116: All of the following are potential sources of revenue for an exchange EXCEPT:

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shipping and handling fees.

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QN=117: When membership fees are the basis for revenue generation in an e-exchange, it has been shown that:

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low membership fees often result in losses to the exchange,; however, high fees

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QN=118: In dealing with exchange members, the management of the exchange should:

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make certain that the exchange is neutral in its dealings with all members.

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QN=119: Brand building is important in B2B exchanges because:

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it is easy for exchange members to change to another exchange.

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QN=120: Using tunneling technology to improve security of communication over the Internet is called:

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virtual private network (VPN).

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QN=121: A company's internal operations and its relationships with suppliers and other business partners are frequently:

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as complex as customer-facing applications such as taking an order online.

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QN=122: For a manufacturer, the supply chain ends:

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when the product is used up and disposed of.

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QN=123: The use of Web technologies to manage warehousing and transportation processes is called:

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e-logistics

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QN=124: The e-SCM process that includes integrated production and distribution processes is:

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supply chain replenishment

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QN=125: B2B systems which are used for communication, design, planning, information sharing, and information discovery are called:

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collaborative commerce.

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QN=126: All of the following would be considered c-commerce EXCEPT:

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aggregating catalogs on a central server.

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QN=127: A major block in the widespread implementation of collaborative commerce is:

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the lack of universally accepted standards.

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QN=128: ______________ is a business strategy that enables manufacturers to control and share product-related data as part of product design and development efforts.

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Product lifecycle management

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QN=129: Today, many business experts agree with each of the following EXCEPT:

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Supply chain integration has reduced the intensity of competition in most

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QN=130: When planning, designing and implementing integrated supply chain operations, management requires a holistic focus that takes account all of the following primary factors EXCEPT:

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location and revenues.

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QN=131: Software that helps integrate different types of information systems among collaborating companies is called:

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middleware.

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QN=132: Collaborative workflow applications:

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address project-oriented and collaborative processes.

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QN=133: Software applications that address project management concerns are examples of:

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collaborations workflow applications.

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QN=134: The steps required to approve an expense report is an example of:

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administrative workflow applications

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QN=135: The primary benefits of workflow management systems include all of the following EXCEPT:

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increased data security.

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QN=136: When large suppliers or buyers are involved, a workflow system:

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is needed for both the collaborative efforts and for supply chain and production

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QN=137: ________________ means that the communication and collaboration are done in real time.

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Synchronous

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QN=138: All of the following are types of communication and collaboration done in real time EXCEPT:

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blogging

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QN=139: The growth in electronic meeting systems has been driven by all of the following EXCEPT:

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Shorter cycle times.

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QN=140: All of the following apply to instant video EXCEPT:

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The highest quality approach is to add video cameras to the participants'

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QN=141: All of the following are examples of e-government EXCEPT:

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a company sells army and navy surplus supplies at auction over the Internet.

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QN=142: An example of G2C is:

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a driver applies for and pays for the renewal of his auto tag online.

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QN=142: Chaplin reports quarterly sales revenue from his business to city hall over the Internet. He pays his local business tax with a credit card. This is an example of:

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G2B e-commerce

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QN=142: _____________ are a popular online publishing technology for creating a Web page that can be edited by anyone with a standard Web browser

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Wikis

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QN=143: A government agency uses an online reverse auction to satisfy the tendering system requirements specified by law. This is an example of:

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e-Procurement

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QN=144: Government-to-employee applications can lead to significant efficiency improvements for all of the reasons EXCEPT:

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Most government employees use handheld digital devices.

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QN=145: One of the most important issues in implementing e-government is:

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its adoption and usage by citizens.

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QN=146 All of the following are advantages of e-learning EXCEPT:: All of the following are advantages of e-learning EXCEPT:

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All of the following are advantages of e-learning EXCEPT:

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QN=147: All of the following are potential drawbacks of e-learning EXCEPT:

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knowledge retention is lower than in traditional classrooms.

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QN=148: Most universities use e-learning:

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as a supplementary channel to traditional classrooms.

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QN=149: The business forces that are driving the transition from traditional education to online learning are all of the following EXCEPT:

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limited supply of faculty with specialized expertise.

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QN=150: One of the facilitators of e-learning is ___________ technology such as wikipedia.org.

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Web 2.0

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QN=150: More and more people are willing to pay for digital music, as shown by the success of ________

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Apple's iTunes

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QN=151: ____________ is the electronic delivery of newspapers, magazines, books, videos, music, and other digitizable information over the Internet

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Online publishing

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QN=152: ___________ is commonly used to broadcast public lectures and e-seminars, promote the work of new or unknown musicians, and broadcast international entertainment activities.

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Webcasting

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QN=153: The primary advantage that e-books offer publishers is:

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lower production, marketing, and delivery costs.

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QN=154: Which of the following statements about blogs is not true?

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Blogs are limited to one-way communication.

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QN=155: A major purpose of an organizational knowledge base is to support and allow___________ .

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knowledge sharing

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QN=156: ______________ involves using various computer-based tools and techniques to

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Knowledge creation

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QN=157: Customer-to-customer (C2C) e-commerce is conducted in various ways on the Internet,

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C2C auctions

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QN=158: P2P systems have all of the following key characteristics EXCEPT:

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The overall system is well integrated, but lacks tools for easy creation of content or for adding functionalities.

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QN=159: M-commerce transactions and activities require _____________ and _______________.

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hardware and software infrastructures; infrastructure support

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QN=160: Infrastructures that support the wireless connection are:

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network access points, mobile communications server switches, and cellular transmitters and receivers.

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QN=161: Components of a wireless infrastructure that support delivery of services over a wireless connection are:

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WAP gateways, GPS locators, and GPS satellites.

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QN=162: Characteristics of mobile devices that create special requirements that hardware and software designers need to anticipate when designing mobile computing systems include all of the following EXCEPT:

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broad bandwidth

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QN=164: A suite of network protocols designed to enable different kinds of wireless devices is called:

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Wireless Application Protocol.

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QN=165: The application logic in a handheld PDA, smart phone, Palm or Wintel notebook is called:

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a mobile application user interface.

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QN=166: __________ enables the determination of the location of an enabled device.

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GPS

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QN=166: Rick sends a message from a delayed flight to his friend on her cell phone that he will be arriving late. The service that allows the sending and receiving of such short text messages on mobile phones is called:

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SMS

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QN=166: Micropayments are electronic payments:

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that are less than $10.00

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QN=166: Most WLANs run on a telecommunications standard known as ____________, which is more commonly called ______________.

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IEEE 802.11; Wi-Fi

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QN=167: A ___________ is suitable for mobile users who need to make very short-range device-to-device wireless connections within a small space, such as a single room, and most commonly with Bluetooth.

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personal area network

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QN=168: All of the following about wireless wide area networks (WWAN) are true EXCEPT:

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The single WWAN network standard insures compatibility of handsets within and between countries.

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QN=169: The major attributes that enable development of new applications that are possible only in a mobile environment include all of the following EXCEPT:

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Security

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QN=169: As in e-commerce, m-commerce B2C applications are concentrated in each of the following areas EXCEPT:

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telecommunications

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QN=169: One way to share information with supply chain partners is wireless _________, which is the science of measuring physical phenomena such as temperature, volume, or an on/off condition at a remote point and transmitting the value to a distant recorder or observer.

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telemetry

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QN=170: The development of m-commerce is being driven by the following technological, business, social, and economic factors EXCEPT:

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The transition to a manufacturing economy.

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QN=171: The major enterprise mobile applications are all of the following EXCEPT:

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research and development

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QN=172: By enabling sales force employees to record orders in real time, the organization benefits through each of the following EXCEPT:

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more extensive collaboration and sharing of customer leads.

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QN=173: All of the following are barriers to location-based m-commerce EXCEPT:

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There are presently not enough location-based systems to make this a viable technology.

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QN=174: The services provided through location-based m-commerce focus on key factors which include all of the following EXCEPT:

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Geocaching, or determining the topography of an area.

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QN=175: A(n) _________________ is a computer system capable of integrating, storing, editing, analyzing, sharing, and displaying spatial information.

answer

geographical information system

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QN=176: You are walking near a coffee shop and suddenly your cell phone beeps with a message: ?Come inside and get a free biscotti with any purchase.? This is an example of:

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location-based advertising

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QN=177: Many experts believe that the next major step in the evolution of computing will be _____________ in which almost every object will have processing power and a wired or wireless connection to a network.

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pervasive computing

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QN=178: Auctions are all of the following EXCEPT:

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They are suitable for most consumer goods.

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QN=179: Dynamic pricing refers to :

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prices that are determined by market forces.

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QN=180: __________ work best with many buyers and many sellers.

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Dynamic exchanges

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QN=180: Two purposes of a type of _____________ auctions are liquidation and market efficiency.

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one seller, many potential buyers

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QN=181: The _____________________ auction model is popular in B2B.

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one-buyer, one-seller

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QN=182: Reverse auctions are a type of _____________________ auctions.

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one buyer, many potential sellers

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QN=183: The ?name-your own-price? model pioneered by Priceline.com is a type of ___________ auction.

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one buyer, many potential sellers

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QN=184: Auctions done in exchanges or double auctions are ____________ auctions.

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many buyers, many sellers

question

QN=185: A(n) _____________ takes place between sellers and buyers in one industry or for one commodity, such as flowers, cars, or cattle.

answer

vertical auction

question

QN=186: All of the following are potential benefits from auctions to sellers EXCEPT:

answer

sellers are always anonymous.

question

QN=187: In electronic auctions, near-perfect market information is available about prices, products, current supply and demand, and so on. This feature provides benefits to___________.

answer

buyers and sellers

question

QN=187: Limitations of e-auctions include all of the following EXCEPT:

answer

Dynamic pricing

question

QN=188: Benefits of electronics auctions (e-auctions) to sellers include all of the following EXCEPT:

answer

Anonymity

question

QN=189: ______________ refers to the tendency of customers to stay at Web sites longer and come back more often.

answer

Stickiness

question

QN=190: Research has shown that e-commerce sites that use an auction model tend to:

answer

reach critical mass more quickly than catalog-order-based.

question

QN=190: The practice by sellers of having associates place fake bids in an auction as a way to drive up the selling price is called:

answer

shilling

question

QN=191: The first step in the auction process is:

answer

searching and comparing.

question

QN=192: Compared to competitive markets, auction prices are often __________ when there are multiple bidders.

answer

higher

question

QN=193: The most serious disadvantage of e-auctions is:

answer

the risk of fraud.

question

QN=194: A major shortcoming with authentication services is:

answer

two different authenticators may come up with different opinions regarding the authenticity and description of a given item.

question

QN=195: Many companies use intermediaries or trading assistants instead of implementing e-auctions themselves for each of the following reasons EXCEPT:

answer

To avoid tax and legal fees.

question

QN=196: Each of the following is one of the three major categories of auction rules EXCEPT:

answer

timing rules

question

QN=197: The incidence of online fraud and identify theft has increased for each of the following reasons except:

answer

New effective phishing scams and schemes being carried out by computer experts.

question

QN=198: Cyber cons have a negative effect on EC because

answer

defending against these cons and compensating for damages significantly increase the costs of EC.

question

QN=199: The key reasons why EC criminals cannot be stopped include each of the following except:

answer

Sophisticated hackers use browsers to crack into Web sites.

question

QN=200: It is currently known that if a front-end application such as a Web site is effectively secured, then

answer

the data itself may not be secure because the application may not function as planned.

question

QN=201: A vulnerability

answer

is a weakness in software or other mechanisms that a hacker can use directly to gain access to a system or network.

question

QN=202: The underlying reasons why a comprehensive EC security strategy is needed include all of the following except:

answer

Managers treating EC security as a process.

question

QN=204: The success and security of EC depends on the __________ of information and the business Web site.

answer

confidentiality, integrity, and availability

question

QN=205: The basic security concepts relating to customers and other users are:

answer

authentication, authorization, and nonrepudiation.

question

QN=206: Digital signatures or digital certificates:

answer

a and b (a.are used to validate the sender and time stamp of the transaction so it cannot be later claimed that the transaction was unauthorized or invalid., b.have been compromised by phishers and spammers)

question

QN=207: The most cost-effective approach to EC security is to develop and implement a strategy that

answer

proactively meets regulatory, financial, marketing and operational requirements.

question

QN=208: To be effective, an acceptable use policy (AUP) needs

answer

to inform all users of their responsibilities when using company networks, computer equipment, wireless devices, and customer data.

question

QN=209: Which of the following statements about hardware and software security defenses is false?

answer

Hardware and software security defenses protect against irresponsible business practices or corrupt management

question

QN=210: Social engineering attacks are:

answer

take advantage of Web 2.0 applications like social networking sites, blogs, wikis and RSS feeds

question

QN=211: A technique known as web page hijacking

answer

enables a malicious Web master to displace the pages of an EC Web site in the Search Engine Results Pages (SERPS) to redirect customers to another site

question

QN=212: A botnet is:

answer

a coordinated network of computers that can scan for and compromise other computers and launch DOS attacks.

question

QN=213: Public key infrastructure (PKI) is an authentication method

answer

that has become the cornerstone for secure e-payments and intranet applications.

question

QN=214: Access to a network ought to be based on:

answer

the policy of least privilege where access to network resources are blocked and permitted only when needed to conduct business.

question

QN=215: Which of the following does not correctly describe what firewalls protect against?

answer

Macros are the electronic equivalent of junk mail.

question

QN=216: Firewalls that filter requests from the Internet to a private network based on the IP address of the computer sending or receiving those requests are called:

answer

packet-filtering routers.

question

QN=217: All of the following are important security functions of proxy servers except:

answer

They improve network performance.

question

QN=218: The advantages of virtual private networks (VPN) for data communications include all of the following except:

answer

They ensure the confidentiality and integrity of the data transmitted over the Internet without requiring encyption.

question

QN=219: A host-based intrusion detection system (IDS):

answer

Resides on the server that is being monitored where it can detect whether critical or security-related files have been tampered with or whether a user has attempted to access files that he or she is not authorized to use.

question

QN=220: Factors that come into play in determining whether a particular method of e-payment achieves critical mass include all of the following EXCEPT:

answer

full traceability of the buyers.

question

QN=222: The process of determining whether a card is active and whether the customer has sufficient funds for the purchase is called:

answer

authorization.

question

QN=223: The transfer of money from the buyer's to the seller's account is called:

answer

settlement.

question

QN=224: ________________ are financial institutions that provides a customer with a payment card.

answer

Issuing banks

question

QN=225: ________________ provide connectivity among merchants, customers, and financial networks enabling authorization and payments is called the:

answer

Payment processing services

question

QN=226: Each of the following are ways to pay bills over the Internet EXCEPT:

answer

customer service provider.

question

QN=227: From the perspective of the billing firm, all of the following are advantages of e-billing EXCEPT:

answer

universal availability.

question

QN=228: From the perspective of the customer, all of the following are advantages of e-billing EXCEPT:

answer

greater security than other types of payments.

question

QN=229: Characteristics of B2B payments include all of the following EXCEPT:

answer

They require less rigor and security than B2C payments.

question

QN=230: B2B payments are part of a much larger financial supply chain that includes all of the following EXCEPT:

answer

financial reporting.

question

QN=231: In financial supply chain management, the goal is to optimize all of the following EXCEPT:

answer

the physical supply chain

question

QN=232: Unlike the physical supply chain, _______________ characterize the financial supply chains of most companies.

answer

inefficiencies

question

QN=233: The vast majority of B2B payments are:

answer

still made by paper check.

question

QN=234: The process by which companies present invoices and make payments to one another through the Internet is known as:

answer

enterprise invoice presentment and payment.

question

QN=235: For many firms, presentment and payment processes are all of the following EXCEPT:

answer

secure.

question

QN=236: The implementation of most EC applications requires the use of all of the following support services EXCEPT:

answer

manufacturing

question

QN=237: Most EC applications are based on ___________ that begin with an order, frequently a ________ order.

answer

pull operations; customized

question

QN=238: Packing, delivery, accounting and logistics are examples of:

answer

back-office operations.

question

QN=239: Customer-facing activities or _______________ are activities, such as advertising and

answer

front-office operations.

question

QN=240: The Council of Supply Chain Management Professionals defines _____________ as ?the process of planning, implementing, and controlling the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements

answer

logistics.

question

QN=241: A typical EC fulfillment process involves all of the following activities EXCEPT:

answer

Just-in-time inventory management.

question

QN=242: The administrative activities of order taking and fulfillment involve all of the following activities EXCEPT:

answer

accounts payable.

question

QN=243: The major difference between e-logistics and traditional logistics is:

answer

traditional logistics deals with movement of large amounts of materials to a few destinations.

question

QN=244: The inability to deliver products on time is a typical problem:

answer

in both off-line and e-commerce

question

QN=245: ___________________ are a major source of uncertainty in supply chains.

answer

Demand forecasts

question

QN=246: Solutions to problems in the supply chain for EC companies are:

answer

generic across both EC and traditional companies.

question

QN=247: Automated warehouses for B2C companies are designed:

answer

to facilitate the delivery of small quantities of product to a very large number of customers.

question

QN=248: The second most often cited reason for customers not buying on the Web is:

answer

the lack of a good return mechanism.

question

QN=249: _________________ recognizes that ______________ are the core of a business and that a company's success depends on effectively managing its relationships with them.

answer

Customer relationship management; customers

question

QN=250: Data analytics are a valuable tool because it can provide all of the following EXCEPT:

answer

financial reporting

question

QN=251: For _____________ companies, it may be even more important to change strategies quickly.

answer

pure play

question

QN=252: Capabilities of the Internet that have made it more difficult for companies to capture profits include all of the following EXCEPT:

answer

The Internet makes it easier to make secure payments.

question

QN=253: Projections of the business technological, political, economic, and other environments are called:

answer

forecasts.

question

QN=254: All of the following are elements of a company's strategy EXCEPT:

answer

day-to-day operations.

question

QN=255: All of the following about the strategic planning process are true EXCEPT:

answer

The strategic planning process begins with strategy formulation.

question

QN=256: A specific outcome of the strategy initiation phase is the ________________, which includes the vision, mission, value proposition, goals, capabilities, constraints, strengths, and weaknesses of the company.

answer

company analysis

question

QN=257: Google's ___________________ is its expertise in information search technology.

answer

core competency

question

QN=258: _______________ is the process of making the selected applications and projects a reality by hiring staff; purchasing equipment; licensing, purchasing, or writing software; and contracting vendors.

answer

Project management

question

QN=259: An analytical tool in which a company looks for points of differentiation between competitors and itself is called:

answer

competitor analysis grid

question

QN=260: _____________ is the continuous evaluation of progress toward the organization's strategic goals, resulting in corrective action and, if necessary, strategy reformulation.

answer

strategy assessment

question

QN=261: All of the following are situations when a business plan should be done EXCEPT:

answer

When an existing business is deploying a CRM system.

question

QN=262: Which of the following about business plans and business cases is NOT correct?

answer

The audiences are the same—senior management and the board or directors.

question

QN=263: The most efficient way to expand an organization's scope is:

answer

to introduce new products or services into new or existing markets without increasing production facilities or staff

question

QN=264: Separating a company's online operations into a new company makes sense in each of the following situations EXCEPT:

answer

when the company is unable to form new alliances, attract new talent, or raise additional funding

question

QN=265: The most dangerous risk to a company engaged in e-commerce is:

answer

business risk.

question

QN=266: All of the following determine the degree of collaboration between off-line and online activities in a business EXCEPT:

answer

the pricing strategy.

question

QN=267: Internet technologies can provide consumers with easier access to pricing information, which increases their bargaining power. To remain competitive and profitable, sellers need smarter pricing strategies, which include all of the following strategies EXCEPT:

answer

reducing prices.

question

QN=268: A_______________ is a form of business alliance composed of several business partners that share the costs and resources for the development or production of a product or service.

answer

virtual corporation

question

QN=269: The most important objectives of strategic assessment are all of the following EXCEPT:

answer

Identify what competitors are doing to avoid head-on competition.

question

QN=270: To defend against unethical and illegal business tactics that exploit EC operations, Google, MSN Search, and Yahoo have turned to all of the following aggressive measures except:

answer

Implemented honeypots.

question

QN=271: Having control over the collection, storage, and dissemination of personal information is included in the category of:

answer

privacy

question

QN=272: A decision by a judge that may be used as a standard in similar cases that follow is

answer

legal precedent

question

QN=273: Critics of political spam are against its use because they believe that:

answer

all spam is a nuisance, clogs mail servers, and creates security risks

question

QN=273: A duty is

answer

a legal claim that others not interfere with a protected interest

question

QN=274: Due process is

answer

a guarantee of basic fairness and fair procedures in legal action.

question

QN=275: Property rights relevant to e-commerce include all of the following EXCEPT:

answer

The right to bring criminal charges against a violator.

question

QN=276: Intellectual property law is the area of law that is associated with each of the following EXCEPT:

answer

business contracts.

question

QN=277: Which of the following is true about copyrights?

answer

The entertainment industry, led primarily by the Motion Picture Association of America (MPAA) and RIAA, is trying technical solutions via the legal system to protect its interests.

question

QN=278: Each of the following statements about digital rights management (DRM) is true EXCEPT:

answer

DRM technologies were developed with strict regard for privacy protection.

question

QN=279: Which of the following is true about the scope of business ethics?

answer

The scope of business ethics has expanded to encompass the nature and quality of the relationships with shareholders, customers, business partners, suppliers, the community, environment, and future generations.

question

QN=280: Which of the following statements about the rights to privacy and free speech is not correct?

answer

The Internet has destroyed the right to privacy

question

QN=281: All of the following are ways to use the Internet to find information about an individual EXCEPT:

answer

Stealing the individual's computer.

question

QN=282: A domain name is:

answer

intangible property protected by law

question

QN=283: The least effective method to protect against pop-up ads and their risk is:

answer

Minimizing the pop-up window.

question

QN=284: All of the following statements apply to hate Web sites EXCEPT:

answer

The intent of most hate Web sites is to commit fraud.

question

QN=285: A legally binding contract requires a few basic elements. Which of the following is not one of those elements?

answer

agreement

question

QN=286: Examples of electronic signatures to help distinguish between legitimate and fraud transactions include all of the following EXCEPT:

answer

a Web site development agreement

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