Business Communication Ch. 3 – Flashcards
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The primary obstacle to virtual team performance that a team leader can help overcome is
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the lack of regular communication
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the four stages that teams progress through in order to reach high performance
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1) forming 2) storming 3) norming 4)performing
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in order to approach a difficult conversation with tact and keep it "safe" you should
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assume positive intent
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the psychological bonding that occurs between people and their ideas
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association
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a set of shared perceptions and commitment to collective values, norms, roles, responsibilities and goals
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team culture
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provide structure for a meeting
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agenda is designed
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writing effective messages in business helps
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drive collaboration and boost productivity
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when business thinkers are mentally flexible they possess the ability to
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understand contrasting views
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the underlying, overall message that people get from a business communication
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meta message of the communication
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readers interpret the tone of a business message primarily as a reflection of the writers attitude toward
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the readers of the message and the message content
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the process of crafting effective business messages
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1) drafting 2) planning 3) reviewing
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The analysis step of business idea development
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-drawing conclusions -discovering related facts -adopting a position
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in a deductive business argument, the essence of the message can be gleaned from:
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- the 1st paragraph -the 1st sentence of supporting paragraphs -the last paragraph
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in effective business messages, any analogies should be rooted in
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similarities
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most business messages are crafted using an
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deductive approach
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templates are used to create a business message to
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-define its structure -organize its appearance
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positive workplace attitude
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-enhances creativity -provides motivation -improves work performance
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elements of credibility that can be affected by the impressions readers have of the meta messages in business communication
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-caring -competence -character
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aspects of setting up the logic of a business message
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-defining a call to action -identifying supporting points -arranging message logic
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the most important step in the planning stage of business communication writing is
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the benefits to be gained by the reader
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an indirect approach is often used
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to give negative news
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in making a recommendation in the workplace a business professional is
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taking a position
