BA 3305: Management Quiz Answers – Flashcards
Unlock all answers in this set
Unlock answersquestion
Management is the process of working with people and resources to design successful products and
answer
achieve organizational goals.
question
Even though the department she manages sometimes takes longer to reach its goals than the president would like and is frequently over budget, when Caroline does grow her branch as the president wants, she would be described as
answer
effective.
question
In the highly competitive business environment, how is the planning function more dynamically described?
answer
Delivering strategic value
question
The management function of leading includes mobilizing and inspiring people to engage fully in their work and contribute their ideas. T/F
answer
True
question
Which of the following defines the management function of controlling?
answer
Monitoring performance and making needed changes
question
Indra Nooyi, CEO of PepsiCo, is an example of a(n)
answer
top-level manager.
question
Which of the following is characteristic of frontline managers?
answer
They are the link between management and nonmanagement personnel.
question
A team leader is likely to serve as a spokesperson and champion for a work group when dealing with external stakeholders.T/F
answer
True
question
Krista sent all the families at a local elementary school a weekly newsletter that included all the activities that recently occurred, requests for help from the community, and a list of important upcoming dates. Krista is fulfilling what managerial role for the school?
answer
Disseminator
question
Lower-level managers who possess ________ are effectively able to complete daily activities, and earn more credibility from their subordinates than comparable managers without them.
answer
technical skills
question
Interpersonal and communication skills are sometimes known as
answer
people skills.
question
The skills of understanding yourself, managing yourself, and dealing effectively with others are collectively known as
answer
emotional intelligence.
question
Which of the following is NOT among the major waves of change challenging managers today?
answer
Risk management
question
A primary reason that companies choose to operate globally is
answer
increased opportunities for growth.
question
One's personal relationships can aid career success, compensation, employment, team effectiveness, and successful entrepreneurship, so it is advantageous to develop
answer
social capital.
question
Capitalizing on the expertise, skills, wisdom, and relationships of the people within an organization is known as
answer
knowledge management.
question
Customer loyalty is among the key sources of competitive advantage. T/F
answer
False
question
Innovation is the excellence of your product. T/F
answer
False
question
Which of the following is a component of total quality?
answer
Preventing defects before they occur
question
Keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers is called
answer
cost competitiveness.
question
___ costs are fixed costs buyer face if they change suppliers.
answer
Switching
question
What is the process of comparing an organization's practices and technologies with those of other companies?
answer
Benchmarking
question
____ refers to the statistical characteristics of a group or population such as age, gender, and education level.
answer
Demographics
question
A customer who purchases raw materials or wholesale products before selling them to final customers is known as a(n) _____ consumer.
answer
intermediate
question
Which of the following is an intermediate consumer?
answer
Retailer
question
Which of the following is an attractive environment for firms?
answer
Low customer bargaining power
question
Which of the following factors contributes to an attractive environment for firms?
answer
Many barriers to entry
question
Which of the following factors makes an environment unattractive for firms?
answer
High threat of entry
question
___ refers to exploiting a distinctive competence or improving internal efficiency for competitive advantage.
answer
Competitive aggression
question
___ is independent action to improve relations with competitors.
answer
Competitive pacification
question
__ are used by two or more organizations working together to manage the external environment.
answer
Cooperative strategies
question
___ are agreements between the organization and another group to exchange goods, services, information, and patents.
answer
Contracts
question
____ refers to absorbing new elements into the organization's leadership structure to avert threats to its stability or existence.
answer
Cooptation
question
Which of the following is an independent strategy of an organization to change its current environment?
answer
Competitive aggression
question
Which of the following is a way of adapting to the environment?
answer
Buffering
question
Which of the following is a way of influencing the environment?
answer
Independent action
question
__ are the strongly held and taken-for-granted beliefs that guide behavior in the firm.
answer
Unconscious assumptions
question
Which of the following organizational cultures are strongly characterized by entrepreneurship, creativity, adaptability, and dynamism?
answer
Adhocracy
question
Which of the following organizational cultures are strongly characterized by cohesiveness, participation, and sense of family?
answer
Group culture
question
Which of the following organizational cultures are strongly characterized by order, rules and regulations, uniformity, and efficiency?
answer
Hierarchical culture
question
Which of the following organizational cultures are strongly characterized by goal achievement, environment exchange, and competitiveness?
answer
Rational culture
question
Which of the following leadership styles is associated with a group culture?
answer
Mentor, facilitator, parent figure
question
Which ethical system bases ethical behavior on the opinions and behaviors of relevant other people?
answer
Relativism
question
What act passed into law by Congress in 2002 established strict accounting and reporting rules?
answer
Sarbanes-Oxley Act
question
Managers benefit their organizations not only by growing profits, but also by behaving _____ when dealing with individuals and groups (known as stakeholders) that interact with their organizations.
answer
ethically
question
Which of the following describes where ethical issues are found?
answer
In all parts of life
question
In the context of universalism, kyosei and human dignity are the two basic ideals underpinning the _____ Principles for Business.
answer
Caux
question
Which of the following describes the argument for the ethical system of egoism?
answer
When everyone does what promotes the greatest good for oneself, then the well-being of society as a whole should increase.
question
In Kohlberg's model of cognitive moral development, which category follows the conventional stage?
answer
Principled
question
The ________ was passed into law by Congress in 2002 to establish strict accounting and reporting rules in order to make senior managers more accountable and to improve and maintain investor confidence.
answer
Sarbanes-Oxley Act
question
In an organization, the processes by which decisions are evaluated and made on the basis of right and wrong are called the:
answer
ethical climate.
question
In order to fulfill his or her role of creating an environment that encourages ethical behavior, a manager needs to:
answer
lead employees to behave ethically.
question
The "sunshine" ethical framework used by IBM asks:
answer
if employees would approve seeing their actions on the front page of a newspaper.
question
What is the difference between integrity-based ethics programs and compliance-based ethics programs?
answer
Integrity-based programs instill in people a personal responsibility for ethical behavior.
question
When making ethical decisions, it is important to start with moral _____, which means you realize that the issue has ethical implications.
answer
awareness
question
What is the role of courage in carrying out moral judgments?
answer
It is necessary to take actions consistent with your ethical decisions.
question
In the context of acting ethically in business, many people who indulge in _____ suffer consequences such as being ostracized, treated rudely, or given undesirable assignments.
answer
whistleblowing
question
Corporate social responsibility (CSR) is the obligation:
answer
toward society assumed by business.
question
Which area of responsibility, that corresponds to doing what global stakeholders desire, is at the top of the pyramid of global corporate social responsibility and performance?
answer
philanthropic
question
Which of the following is one of the five higher goals of a transcendent education?
answer
Empathy
question
When considering corporate social responsibility, all organizations need to:
answer
make a wide variety of charitable contributions.
question
Which of the following is a fundamental source of risk in our society?
answer
Ecologically unsustainable consumption of natural resources
question
In addition to creation of sustainable economic development, which of the following is a goal of ecocentric management?
answer
Improvement of quality of life worldwide for all organizational stakeholders
question
In the context of sustainable development, _____ considers the extraction of raw materials, product packaging, transportation, and disposal.
answer
life cycle analysis
