BA316 Quiz 1 – Flashcards

One of Taylor's scientific management principles concerned how workers should be selected. a. True b. False

Management ideas and practices have been used from the earliest times of recorded history. a. True b. False

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management. a. True b. False

Weber's concept of bureaucratic management supported qualification based hiring and merit based promotion. a. True b. False

A systems approach to management encourages managers to view each division as a separate, vital organism. a. True b. False

One of the advantages of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization. a. True b. False

The contingency approach to management holds that there is not one best way to manage an organization. a. True b. False

How did the Industrial Revolution change jobs and organizations? a. Managers realized the importance of synergistic tasks. b. Managers realized the importance of customer relations. c. Low-paid, unskilled workers running machines began to replace high- paid, skilled artisans. d. Skilled jobs were performed in homes rather than in factories. e. Managers learned to use delegation.

Which of the following is NOT part of the principles of scientific management? a. Use group dynamics to ensure organizational goals are met. b. Give employees rest breaks throughout the day. c. Find the one best way for doing each task. d. Divide the work and the responsibility equally between management andworkers. e. Scientifically select, train, teach, and develop workers to help them reach their potential.

Which of the following statements describes an advantage of the systems approach to management? a. It forces managers to be aware of how the environment affects specific parts of the organization. b. It makes managers acutely aware that good internal management of the organization may not be enough to ensure survival. c. It encourages managers to focus on better communication and cooperation within the organization. d. It forces managers to view their organization as part of a whole. e. All of these describe advantages of the systems approach to management.

The goal of scientific management is to . a. make sure workers did not consider their work boring or repetitive b. decreased wages for individual workers c. eliminate conflict between workers and management d. find the one best way to perform each task e. find different ways to motivate workers

The Gantt chart . a. was a precursor to the organizational chart b. is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion c. was an early method for breaking jobs down into their smallest common denominator d. was a major tool of scientific managers and is not widely used today e. is a method for continuous training of front-line employees

According to Weber, a bureaucracy ___ a. should be based on the theory of behavioral reinforcement b. allows political connections to determine an individual's power base within organizations c. is the exercise of control on the basis of knowledge, expertise, or experience d. is the exercise of control by virtue of family connections e. relies on scheduled, periodic corrective actions to operate at its most efficient

According to Henri Fayol's fourteen principles of management, __requires that each employee should report to and receive orders from just one boss. a. unity of direction b. centralization c. vertical authority d. span of management e. unity of command

The ________ approach to management focuses on the psychological and social aspects of work. a. employee b. human relations c. reinforcement theory d. systems e. operations

According to Mary Parker Follett, _____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives. a. resolution b. integration c. domination d. coercion e. negotiation

Mary Parker Follett believed managers typically deal with conflict in one of three ways: a. domination, compromise, and integration b. accommodation, mediation, and coercion c. coercion, mediation, and integration d. administration, coercion, and negotiation e. facilitation, mediation, and coercion

Chester Barnard defined a(n)_____ as "a system of consciously coordinated activities or forces of two or more persons." a. bureaucracy b. department c. work unit d. organization e. administration

According to Chester Barnard, which of the following is an example of an organization? a. the four authors who co-authored a principles of management textbook b. a basketball team c. the crew working on the construction of a new church d. AT e. all of the above

In general, people will be indifferent to managerial directives or orders if they a. are understood b. are consistent with the purpose of the organization c. can actually be carried out by those people d. are compatible with the people's personal interests e. meet all of the above qualifications

A systems view of management allows managers to ______ a. deal with the complex environment in which their companies operate b. manage employee attendance c. communicate efficiently d. store and retrieve all types of information e. eliminate production bottlenecks

________occurs when 1 + 1 = 3. a. An open system b. Synergy c. Entropy d. Reciprocity e. A closed system

Synergy occurs when . a. workers deliberately slow down their pace or restrict their work outputs b. productivity increases as a result of workers' belief that management really cares about them c. two or more subsystems working together can produce more than they can working apart d. a system deteriorates e. a system of consciously coordinated activities or forces is created by an organization

Kraft Foods has created five global product divisions (beverages, snacks, cheese and dairy, convenience meals, and grocery) and two marketing divisions (one for North America and the other for everything else). According to the systems approach to management, these seven divisions are examples of . a. work units b. functional systems c. entropic systems d. closed systems e. subsystems

According to _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place. a. scientific management b. the human relations approach c. administrative management d. the contingency approach e. bureaucratic management