Job satisfaction of the bank of china Essay Example

satisfaction will be related to a figure of variables such as gender, age, size of the bank, occupational degree, organisational clime, educational background and economic background, etc. Another surveies of Herzberg 's ( 1957 ) shown that at least low correlativity between high morale and high productiveness, and it does look logical that more satisfied workers will be given to add more value to an organisation.

Aims of the undertaking

Measure bing degree of staff satisfaction in BOCHK.

Finding out which parts influence most occupation satisfaction, it can be an of import constituent in future development.

To detect the assorted outlooks of employees and give suggestion for betterment.

To happen out employees are working with their full capablenesss or non.

Literature reappraisal

There are different economic experts had long recognized that fiscal markets in general, and Bankss in peculiar, play a necessary function in the efficient operation and development of the economic system. Some of the recent researches inspect the relationship between fiscal markets, Bankss and the macroeconomic has their beginnings in early work by Cameron ( 1967 ) , Goldsmith ( 1969 ) , McKinnon ( 1973 ) , and Shaw ( 1973 ) . These writers mention the fact that fiscal markets affect and in bend affected by economic growing.

Job satisfaction represents the bunch of individual 's attitude towards or about the occupation. It is a map of satisfaction with different facets of occupation such as plants itself, supervising, rewards, co-worker or publicity, etc and of the peculiar weighting or importance one attaches to these several constituents.

Both of these feelings involves, in consequence, burdening up the sum sum of influences of the occupation such as the nature of occupation, the

wage or the publicity. When the amount sum of influences gives rise to feelings of satisfactions, the individual is occupation satisfied. However, in entire they give rise to feelings of occupation dissatisfaction the individual is occupation disgruntled. Therefore, if we can better one of these influences can travel with the way of occupation satisfaction, doing less satisfactory any one of the influences will take in the way of the occupation dissatisfaction. But, what makes a occupation satisfy are non merely depends on the nature of the occupation, but besides on the occupation outlooks that persons have of what their occupation should supply.

The survey of occupation satisfaction is a comparatively recent phenomenon. It has begun in the Hawthorne surveies conducted by Elton Mayo at the western Electronic Company in 1920s during the class of probes. However, there are wholly certain about societal factors will impact occupation satisfaction and productiveness. Expectancy theory focuses on the importance of the person 's outlooks of his occupation in finding occupation satisfaction.

For a individual who has outlooks that his occupation should give him chances for challenge, wage, a failure of the occupation to run into this outlook will so to go dissatisfaction compared to a state of affairs where no such outlook is involved. What expect outlook of persons will hold of a occupation may alter. There will be a big figure of grounds ; some of them are deducing from societal and others from single causes.

The above suggesting an anticipation theory regarded over all occupation satisfaction as a map of satisfaction with assorted elements of the occupation. Another theory that has dominated the survey of the nature of occupation satisfaction

is `` Two Factor Theory '' . Frederick Herzberg ( 1959 ) performed surveies to happen out which factors caused satisfaction or dissatisfaction in an employee 's working environment.He published his findings in the book `` The Motivation to Work '' ( 1959 ) and claim that the factors which cause occupation satisfaction are separate from the factors which cause occupation dissatisfaction. The two feelings can non merely be treated as antonyms of another. He described that factors leads to occupation satisfaction are Recognition, Achievement, Responsibility, Work itself, Advancement and Growth. Furthermore, factors which lead to dissatisfaction are Supervision, Company policy, Relationship with Boss, Work conditions, Salary, Relationship with colleagues. Herzberg argued that direction was non merely provided hygiene factors to avoid employee dissatisfaction, but besides provide factors indispensable to the work itself in order for workers to be satisfied with their occupations. Therefore, I will measure the informations and use on the above theories.

After `` Two factor theory '' , another theory was called `` Maslow 's theory '' ( 1943 ) , Maslow has suggested that there exists a hierarchy of human demands, get downing with physiological demands so safety, societal, esteem and self realization demand. Harmonizing to Maslow 's theory, the above demands must fulfill in order. There will be different attacks to actuate workers and supply them occupation satisfaction through direction, occupation design and compensation bundles, etc. I will happen out how people are encouraged to see the above theories to make a good blend of factors that contribute to a supportive, careful be aftering both by direction and by workers.

Harmonizing to Abraham A. Korman ( Lipiec, 2001 ) , he

mention two types of variables which determine the occupation satisfaction of an person. These are environmental variables and personal variables. First, environment variables include:

Occupational Level

The higher the degree of occupation, the greater the satisfaction of persons. This is because of higher degrees of occupation carry greater prestigiousness and ego control.

Job Content

Greater the fluctuation in occupation content and the less the repetitiousness with which the undertakings must be performed, the greater the satisfaction of the persons involved.

Considerate Leadership

Peoples like to be treated with consideration. Hence considerate leading consequences in higher occupation satisfaction than inconsiderate leading.

Wage and Promotional Opportunities

All other things being equal these two variables are positively related to occupation

satisfaction.

Interaction and the work group

Interaction must fulfill when it consequences is being accepted by others or facilitates the accomplishment of ends.

Second, personal variables include:

Age

Different age have different experiencing on their satisfaction.

Educational Degrees

There is a negative relationship between the educational degree and occupation satisfaction.

Role Percept

The different persons got different perceptual experiences about their function.

Sexual activity

There are no confident grounds as to whether adult females are more satisfied with that their occupation than work forces.

Research Methodology

This is because there are many theories support occupation satisfaction and specify the features of satisfaction and to some extent dissatisfaction. For the purpose, I will utilize Hackman and Oldham 's Job Characteristic Model ( JCM ) ( Hackman & A ; Oldham, 1975 ) to find the degree of occupation satisfaction. This construct focal point on five nucleuss which are skill assortment, occupation dimensions, undertaking significance, undertaking individuality, liberty and feedback, they will in bend influence three chief psychological provinces: experient meaningfulness of the work, experient duty for the work and cognition of

consequences. These psychological factors will act upon occupation satisfaction. The above five nucleus occupation features can be add to organize a motivative potency mark which can be used to cipher how likely a occupation will impact an worker 's attitudes and behaviours. Their relationships made by personal cognition, accomplishment and growing need strength. Contextual factors such as pay, occupation security, co-workers and supervising in add-on to play an of import function in doing more satisfaction and bring forthing more and high- quality work. The above findings had been supported by some present survey ; it focuses on the contextual factors that are provided by the organisation to do certain of occupation satisfaction. Some of the present surveies province that the Job Characteristic Model still remains the theoretical focal point in the current treatment of occupation satisfaction and work design and is still used as a powerful conceptual tool for occupation enrichment ( DeVaro, Li, & A ; Brookshire, 2007 ) .

The treatment of this research probe will chiefly give accent on the analysis of satisfaction. The information and information that will be collated for this research probe will be derived from primary resources and secondary resources. The quantitative attack focused on obtaining numerical findings was used with the study method. The interview on the other manus, made up the qualitative attack of the survey as this focused on observations, description and single penetrations of the respondents. This survey employed the combined attack so as to get the better of the restrictions of both attacks.

For any survey there must be informations for analysis intent. Without informations there is no agency of survey. Data aggregation plays an

of import function in any survey. It can be collected from assorted beginnings. I have collected the informations from two beginnings which are given below:

The information and information that will be collated for this undertaking probe will be derived from primary informations and secondary informations. The primary informations includes questionnaire and focal point group. Questions are set in such a manner that the replies reflect the thoughts of the respondents with respect to the degree of satisfaction of different factors of occupation satisfaction. The study will so unite information about employee satisfaction in different countries such as occupation satisfaction, supervising, preparation, co-worker 's communicating, direction and work load. I will offer chances for respondents to supply their ain thoughts or remarks. I will utilize focal point group to explicate study consequences and follow up more general study inquiries. There will be collected from the employees of Bank of China ( Hong Kong ) , primary informations will so be analyzed and secondary informations such as diaries, authorities studies, etc will be used to do computations and analysis. Bogdan and Biklen ( 1998 ) describe qualitative informations analysis: `` The procedure of informations analysis is like a funnel: Thingss are unfastened at the beginning and more directed and specific at the underside. The qualitative research worker programs to utilize portion of the survey to larn what the of import inquiries are. He or she does non presume that adequate is known to acknowledge of import concerns before set abouting the research '' ( P.7 ) .

Sample Size:

Questionnaire is filled by 300 employees of BOCHK staff who are working in New Territories East District 10 different subdivisions.

The broader intent of the present survey is to research the relationship among employee occupation satisfaction and employee turnover. Questionnaire will be divided in to two parts dissatisfaction factors and satisfaction factors.

The questionnaire was collected which subjects to:

First, a pilot study was conducted before finalising the questionnaire.

Then, informations aggregation was besides done with the aid of personal observation.

After completion of study the information was analyzed and do decision.

Finally, all information was compiled to finish the undertaking study

The focal point group interview 20 staff came from 10 different subdivisions. The interview subject is profoundly discoursing the work load, working clip inquiry. There are 45 proceedingss treatments between 20 staff ; they portion their experience on their occupation place.

Consequence of the analysis

The focal point group of 20 staff consequence shows that 50 % of them feel that their subdivisions are busy so that they got heavy work load. Overtime is another job they have concern. 90 % of them feel that squad work is so of import. The influence subjects of the questionnaire consequence are as follow:

This portion is allocated for analysis and reading of informations. I have use per centum analysis and two-way tabular array to make the analysis of occupation satisfaction, which is straight obtain from the questionnaire. The respondents were asked to advert their degree of satisfaction associating to 14 factors. The satisfaction mark was found out obtained by each respondent since the tonss were allocated based on their response. For each of the factor three degrees of satisfaction were assigned viz. high, medium and low. For high satisfaction three points were given, for Medium two and for low satisfaction one point was given.

The

entire tonss secured by each respondent were happening out. All the respondents were classified based on their degree of satisfaction.

NUMBER OF RESPONDENTS AND LEVEL OF SATISFACTION

Degree OF

Satisfaction

NO. OF

Respondents

High satisfaction

128

Mediumsatisfaction

105

Lowsatisfaction

67

Entire

300

AGE GROUP AND NUMBER OF RESPONDENTS

Age

NO. OF

Respondents

Percentage

( % )

20 or below

0

0

21-30

86

29

31-40

136

45

41-50

68

23

51 or above

10

3

Majority of the respondents ( 45 % ) are in 31 to 40 old ages age group and 29 % of the respondents are above 21 to 30 old ages age group and 23 % of the respondents are above 41-50 old ages age group. Merely 3 % are 51 or above age group.

The above tabular array reveals that the respondents from above 10 old ages group have derived highest satisfaction. The per centum of bigly satisfied from the group 5-10 old ages and above 10 old ages are the largest. However, the groups who work less than 5 old ages are most on medium satisfaction. Bank of China should believe that if they need to better the preparation or benefit for those group employees.

I feel that working hours are convenient.

This graph shows that 0 % of employees are strongly agree about the point, 20 % of employees are agree on the point, 30 % are neither agree nor disagree,50 % are disagree and rest 0 % of employees are strongly disagree. It means that overtime is a job that the staff concern.

This graph shows that 50 % of employees are strongly agree about the point, 30 % of employees are agree on the point, 20 % are neither agree nor disagree,0 % are disagree and rest 0 % of employees are strongly disagree.

Employees work good together to work out jobs and acquire the occupation

done

This graph shows that 45 % of employees are strongly agree about the point, 20 % of employees are agree on the point, 35 % are neither agree nor disagree,0 % are disagree and rest 0 % of employees are strongly disagree.

I have adequate clip to pass with my household

This graph shows that 0 % of employees are strongly agree about the point, 20 % of employees are agree on the point, 15 % are neither agree nor disagree,15 % are disagree and rest 50 % of employees are strongly disagree.

After the above analysis and concentrate group record, I see that

Employees are non acquiring value to their work.

Employees think that squad work is important..

Most of the employees think that the organisation have n't carry through their

promises, what they do in get downing particularly sing Promotion.

They frequently feel overworked.

Suggestions and recommendations

After analyzing different theories and construct, I think that to accomplish high occupation satisfaction should necessitate good planning and good attempt both by direction and by employees. Top direction is encouraged to see such theories to make a good pleasant of factors that contribute to a challenging, back uping, and honoring work environment. Because of the Bank of China ( Hong Kong ) incentive wages system, it is really of import that wages should be related to occupation duties and that wage additions be related to public presentation instead than senior status. For illustration, run into a basic mark and derive wages. To increase the occupation satisfaction degree of the employees, Bank of China ( Hong Kong ) should concentrate chiefly on the inducement and wages construction instead than the motivational session. Nowadays, educational making in

banking industry is of import ; BOCHK should give publicity to those employees who deserve it. A good direction squad should hold possible to make high productiveness, high morale, and a sense of intent and significance for the bank and its employees. Furthermore, occupation security is one of the most positive facets in Hong Kong, BOCHK need to construct upon an unfastened and developmental country where employees can bask more liberty, chances to portion their sentiment to the top direction and take part in the decision-making procedure. It can besides see updating particular strategies related to retirement or other benefits to increase the sense of security of BOCHK employee 's.

Decision

To reason, I can see that the relation of the alteration of satisfaction determiners and occupation satisfaction. For illustration, a individual ages and his occupation satisfaction shows an increasing tendency. Younger employees have more instruction degree, outlooks and more picks, therefore, they have lower occupation satisfaction. The survey on employee 's satisfaction is really of import for a company. However I shall seek my best in roll uping the relevant information for my research study, the troubles which I face in aggregation of informations are utilizing a batch of clip to roll up informations and other resources as it was non possible to carry on study at big degree.