question

Narcotic prescriptions are regulated by which agency

answer

Drug enforcement administration

question

Carcinoma

answer

Cancerous tumor

question

A medical assistant discusses a a patient by name at lunch with others in the building the MA could be charged with

answer

Invasion of privacy

question

Cardialgia

answer

Heart pain

question

A method mediating disputes between a patient in a physician is called

answer

Arbitration

question

Phlebitis

answer

Inflammation of the vein

question

Patient rights include this principle

answer

Confidentiality

question

Pathology

answer

Study of disease

question

A false statement harmful to another person's character is called

answer

Slander

question

Subcutaneous tissue

answer

Beneath the skin

question

A person under legal age who is self-supporting and living apart from parents is called

answer

Emancipated minor

question

Removal of the stomach

answer

Gastrectomy

question

This document is required in order to provide medical records

answer

Record release

question

Hyperopia

answer

Farsightedness

question

Failure to perform professional care is called

answer

Negligence

question

Elevated temperature

answer

Hyperpyrexia

question

State log requires that physicians always report this condition

answer

Abuse

question

CHF

answer

Congestive heart failure

question

Billing and insurance company for false charges is considered

answer

Fraud

question

Neuritis

answer

Inflammation of the nerve

question

Carefully documented the patient's care will help prevent professional

answer

Liability

question

Informed consent must be given by the patient before they

answer

are given anesthesia for a minor surgery

question

The patient's medical record belongs to the

answer

Physician

question

ac

answer

Before meals

question

Written instructions are the best way to be sure patient understand directions

answer

True

question

Stat

answer

Immediately

question

One way to be sure a patient understands instructions would be to have the patient repeat them

answer

True

question

Pertaining to the back

answer

dorsal

question

In communications responding maybe verbal and nonverbal

answer

True

question

Proximal

answer

Nearest to point of origin

question

Patients should be informed of the office payment policy only after several visits

answer

False

question

Largest bone in the body

answer

Femur

question

Many offices use this visual aids to inform patients about their medical care

answer

True

question

Food is absorbed into the body in the

answer

Small intestines

question

Written prescriptions must be signed by the physician

answer

True

question

In abnormal condition of the pancreas

answer

Diabetes

question

Verbal explanation of a procedure do not help the patients remain calm

answer

False

question

The transfer of gases in the respiratory system takes place in the

answer

Alveoli

question

A patient on a soft diet should avoid rough foods such as ground meat

answer

True

question

The aorta is the largest

answer

Artery

question

A patient could have milk on a clear liquid diet

answer

False

question

Pacemaker of the heart

answer

S A node

question

Patients with certain allergies may have a reaction with routine immunizations

answer

True

question

The main organ of the urinary system is

answer

Kidneys

question

Postoperative wound care instructions may include dressing changes

answer

True

question

Endometriosis is an abnormal condition of the female

answer

Reproductive system

question

Physically impaired patients may require an attendant when seen in the office

answer

True

question

Three tiny bones in the middle of the year are called the

answer

Ossicles

question

Guide dogs are allowed to accompany their blind person to a physician office

answer

True

question

HCPCS are codes developed to identify

answer

Services supplies not in CPT - 4

question

The USDA food guide is often used when explaining healthy eating habits

answer

True

question

Necessary traits for the medical assistants include

answer

Empathy

question

The best fluid to ingest during and after physical exertion is water

answer

True

question

Body language is an example of

answer

Nonverbal communication

question

The cycle the chain of infection explains how

answer

Pathogens transmit disease from person to person

question

In California the medical assistant may administer which of the following procedures

answer

Intramuscular injections

question

The sheets that contain information about chemicals, lists hazards, precaution and manufacture information are called

answer

MSDS files

question

By law in California all medical assistance shall receive training in

answer

Infection control

question

Personal protective equipment includes

answer

Gowns, face shields, gloves

question

When one state accepted another State's license for a Dr., it is

answer

Reciprocity

question

A tympanic thermometer is an electric thermometer that is used for temperatures taken

answer

In the ear

question

The two main types of law or

answer

Civil and criminal

question

Visual acuity measures a person's site at specific distance

answer

Snellen chart

question

When the physician has explained a procedure, the risks and whether there are alternatives to the patient, this is called

answer

Informed consent

question

Three instruments used in basic physical exams are

answer

Reflex hammer, tuning fork, stethoscope

question

Arbitration is

answer

Mediating a dispute

question

The term menstruation refers to

answer

Body measurements

question

Misfeasance, malfeasance And malpractice are form of

answer

Negligence

question

Patient education is important because it

answer

Helps patients understand situations/need for changes

question

Physicians in California required by law to report

answer

Abuse

question

The ROS (review of systems) is part of the medical history and is generally take him by the

answer

Physician

question

A housekeeper is a job classification which has

answer

Occupational exposure

question

When interviewing a patient to obtain their medical history the first step would be to ensure

answer

Privacy in a separate room

question

Under Cal-OSHA and exposure control plan must include

answer

Recordkeeping of occupational injuries

question

In the Lithhotomy position The patient would be draped with a

answer

Diagonal drape

question

Reportable diseases and conditions include

answer

Gonorrhea

question

A percussion hammer is used to check for

answer

Reflex action

question

The medical record can be released when

answer

There was a sign release

question

The test that is used to assess a patient's lung function is

answer

Spirometer

question

Under the controlled substance act schedule II drugs

answer

I written on special RX blanks

question

Electro cardiography is used as a diagnostic tool to detect

answer

Heart dysfunction

question

When instructing a specific procedure to a patient it is most important that the medical assistant

answer

Show the patient what to do

question

When laboratory procedures are performed in a medical office they must be a strict

answer

CLIA/OSHA standards

question

When giving the patient instructions for a 24 hour urine collection he should

answer

Provide a collection container with written orders

question

The urine specimen that is most concentrated is the

answer

First morning

question

Follow-up instructions for wound care would include

answer

How to recognize complications

question

The most common site for capillary puncture in adult is the

answer

Middle finger

question

Special diets may be needed for patients with

answer

Emphysema

question

Records for dispensing/administration of controlled drugs must be kept for a minimum of

answer

Two years

question

Hemoccult instruction would include

answer

Correct dietary modifications

question

The label on a drug must be read how many times before administrated

answer

Three

question

When a patient has a hearing impairment you should

answer

Face the patient directly when speaking

question

In advantage of using parental administration of medication is

answer

Faster rate of absorption

question

Patient from a different culture may need

answer

Translated procedure

question

A 25 gauge needle with 3/8 length is used for a

answer

Intradermal injection

question

Patient sign in sheet used in a medical practice should only contain

answer

Patients first name as a sign in

question

The basic ABCs for resuscitation are

answer

Airway, breathing, circulation

question

A medical practice may call patients by first name as long as they

answer

Have permission to call them by first name

question

A severe allergic reaction caused by hypersensitivity to a substance is called

answer

Anaphylactic shock

question

Patients of a medical practice must have acknowledgment of their privacy in

answer

Written signature and initials on notice

question

cc

answer

Chief complaint

question

pc

answer

After meals

question

CHF

answer

Congestive heart failure

question

hs

answer

At bedtime

question

Hx

answer

History

question

RLQ

answer

Right lower quadrant

question

IM

answer

Intermuscular

question

q.i.d.

answer

Four Times a day

question

LMP

answer

Last menstrual period

question

gtt

answer

Drop

question

I&D

answer

Incision and drainage

question

OD

answer

Right Eye

question

hct

answer

hematocit

question

Dx

answer

diagnosis

question

Tx

answer

Treatment

question

LUQ

answer

Left upper quadrant

question

STAT

answer

Immediately

question

po

answer

By mouth

question

SOB

answer

Shortness of breath

question

Low blood pressure

answer

Hypotension

question

Scar tissue

answer

Cicatrix

question

Enlargement of the kidney

answer

Nephromegaly

question

Gallstones

answer

choleithiasis

question

Beaneath the skin

answer

Subcutaneous

question

Upper jaw

answer

Maxilla

question

Endocrine System disease

answer

Goiter

question

Vomiting blood

answer

Hematemesis

question

Smallest blood vessel

answer

Capillary

question

Kneecap

answer

Patella

question

Inflammation of the nerve

answer

Neuritis

question

Heart attack

answer

Myocardial infraction

question

Blood in the urine

answer

Hematuria

question

Large tongue

answer

Macroglossia

question

Fainting

answer

Syncope

question

X-ray study of the bladder

answer

Cystogram

question

Slow heartbeat

answer

Bradycardia

question

Membrane covering the lungs

answer

Pleura

question

Loss of calcium in the bones

answer

Osteoporosis

question

Severe itching

answer

Pruritis

question

Situated in front or in the forward part

answer

Remote farther from the point of origin

answer

Distal

question

Nearest closer to the point of origin

answer

Proximal

question

Situated toward the outer part

answer

Peripheral

question

Situated below are directed downward

answer

Interior

question

Straightening motion that increases the angle between adjoining bones

answer

Extension

question

Movement toward the midline

answer

adduction

question

Situated near the surface

answer

Superficial

question

Pertaining to the belly

answer

Ventral

question

Away from the midline pertaining to the side

answer

Lateral

question

Pertaining to the back

answer

Dorsal

question

Pertaining to the middle

answer

Medial

question

Situated above are directed upward

answer

Superior

question

Referring to the soul of the foot

answer

Plantar

question

Bending motion that decreases the angle between adjoining bones

answer

Flexion

question

Laying facedown and flat

answer

Prone

question

The lungs are found in the _____cavity

answer

Thoracic

question

Laying flat on the back

answer

Supine

question

Toward the tail

answer

Caudal

question

The liver is found in the____cavity

answer

Abdominal

question

When two people communicate both persons will alternate roles as sender and receiver as a speak responses and clarification

answer

True

question

Shaking your head in a negative way can't jeopardize your communication with the patient

answer

True

question

A medical assistant may need to enter a patient's personal space to deliver care to a patient

answer

True

question

Explanation do not help ease patients Anxiety about what will happen

answer

False

question

The use of touch can be therapeutic for some patients

answer

True

question

Being touched by a stranger can be an uncomfortable or even a negative experience

answer

True

question

Many patients perceive touch in a medical setting as a prelude to something unpleasant such as injections

answer

True

question

You do not need to give your full attention to the patient to actively listen

answer

False

question

Occasionally a patient's verbal message may seem to conflict with the nonverbal message

answer

True

question

A medical assistant will typically be responsible for gathering initial patient information

answer

True

question

A patient's interview does not include a review of past or current medical history

answer

False

question

Paraphrasing means to restate using your own words what you have heard

answer

True

question

Reflecting means repeating back what you have heard

answer

True

question

Miscommunication can happen because the message may have been unclear or inappropriate to the situation

answer

True

question

The way a patient perceives situations is not influenced by their culture and social our religious background

answer

False

question

A physician may instruct a medical assistant to give medications by injection

answer

True

question

A medical assistance are permitted to start intervenous therapy

answer

False

question

Medical assistance may assist with minor surgery

answer

True

question

If the physician is present on the site in medical assistant may apply bandages

answer

True

question

A medical assistant may administer a narcotic injection

answer

True

question

California law allows a medical assistant to draw blood in the clinical setting if they have complete a proper training

answer

True

question

If directed a medical assistant me insert urinary catheter

answer

False

question

Medical assistant are allowed to Interpret laboratory results

answer

False

question

Ear lavage may be performed by a medical assistant if the physician is on site

answer

True

question

Vital signs may be taken by a medical assistant

answer

True

question

Medical assistance may remove orthopedic cast

answer

True

question

Injecting college in our Botox is within the medical assistance scope of practice

answer

False

question

Medical assistance are allowed to inject anesthetics

answer

False

question

Medication may be given orally by medical assistants

answer

True

question

A medical assistant is permitted to use a laser

answer

False

question

Medical assistance may call themselves the office nurse

answer

False

question

recommending a course of treatment for a patient is within the scope of practice

answer

False

question

If directed a medical assistant can apply and orthopedics splint

answer

False

question

A medical assistant can remove superficial sutures

answer

True

question

Medical assistance may perform fingerstick's

answer

True

question

A physician retires without notifying his patients the physician and could be charged with

answer

Abandonment

question

The disposal of medical infectious waste is controlled by

answer

Cal OSHA regulations

question

a physician describe the procedure risk and alternative treatment to a patient this is called

answer

Informed consent

question

A medical assistant who performs a procedure ordered by the physican employer is protected under what principle

answer

Respondeat superior

question

A medical assistant can be required to appear in court with this document

answer

Subpoena

question

When responding to an office emergency

answer

Remain calm and follow office protocol

question

cysto

answer

bladder

question

The patient agrees to receive a flu shot this is an

answer

Consent

question

The use of in a AED is for patients who are

answer

Cardiac arrest

question

Stenosis

answer

Narrowing

question

The best method of preventing transmission of disease is

answer

Handwashing

question

excision of the stomach

answer

Gastrectomy

question

The artery normally used for taking a pulse reading is the

answer

Radial

question

The abbreviation for two times a day

answer

b.i.d

question

An instrument used to examine the ears

answer

Otoscope

question

Correct spelling

answer

Pharyngitis

question

Social history includes

answer

Marital status

question

Communication with patients can be improved by

answer

Providing privacy

question

Which of the following occurs as a urine specimen remains on the counter for a long time

answer

Bacteria multiply

question

A trained medical assistant is able to

answer

Assist with minor surgery

question

A Holter monitor measures heart

answer

Rhythm

question

A patient's photo was made public without her permission this is called

answer

Invasion of privacy

question

The nerve most apt to be affected during an injection in the buttocks is the

answer

Sciatic

question

Patient instruction sheet are used to

answer

Prevent misunderstanding

question

an injection into fatty tissue lining immediately under the skin is called

answer

Subcutaneous

question

The best time to perform a breast exam

answer

Monthly

question

The first and most important role to remember in an emergency is

answer

Stay calm

question

hyper-

answer

Increased

question

Medical assistance are expected to make decisions in medical office emergencies based on their

answer

Medical knowledge

question

nephro-

answer

Kidney

question

A surface free of contaminated instruments

answer

Sterile field

question

auto-

answer

Self

question

Gloves, mask and gowns are known as

answer

Personal protective equipment

question

osteo-

answer

Bone

question

Washing instruments to remove debris

answer

Sanitization

question

dys-

answer

Painful

question

Absence of bacteria

answer

Asepsis

question

litho-

answer

Stone

question

An organism that produces disease

answer

Pathogen

question

brady-

answer

Slow

question

Molds and yeast or types of

answer

Fungi

question

chole-

answer

Gallbladder

question

Instruments touched by ungloved hands are

answer

Contaminated

question

macro-

answer

Large

question

Destruction of all micro organisms

answer

Sterilization

question

Gastro

answer

Stomach

question

Hinged instrument should be__ when sterilized

answer

Open

question

Artho

answer

Joint

question

A sterile pack containing scissors, thumb forceps and gauze squares is called a

answer

Suture removal pack

question

tacky-

answer

Fast

question

The term for removal of contaminated materials from a wound is

answer

Debridement

question

thoraco-

answer

Chest

question

Scrubbing the surgical site in a circular motion from the center to the edge

answer

Surgical prep

question

Hypo

answer

Decreased

question

Removing fluid or gas is by suction is called

answer

Aspiration

question

Mammo

answer

Breast

question

Flushing out a wound or cavity with the solution is called

answer

Irrigation

question

veno-

answer

Vein

question

A sterile surface contain sterile items

answer

Surgical tray

question

hepato-

answer

Liver

question

S/s, s/b and b/b describe surgical

answer

Scissors

question

hemo-

answer

Blood

question

Instruments used to clamp off blood vessels are called

answer

Hemostats

question

ophthalmo-

answer

Eye

question

It's Sterile covering placed over a wound is called a

answer

Dressing

question

trans-

answer

Through / across

question

Instruments such as fiber optic scopes are soaked in chemicals in a procedure called

answer

Cold sterilization

question

-oma

answer

Tumor

question

Pulse located at the Elbow

answer

Brachial

question

-algia

answer

Pain

question

Pulse located at the knee

answer

Popliteal

question

-ectomy

answer

Surgical opening

question

Pulse located at the thumb side of the wrist

answer

Radial

question

-itis

answer

Inflammation

question

Pulse Located at the side of the neck

answer

Carotid

question

-ology

answer

Study

question

Pulse located in the middle of the groin

answer

femoral

question

-emia

answer

Blood Condition

question

The highest reading a blood pressure is called

answer

Systolic

question

-tomy

answer

Incision

question

Blood pressure measured while patient is lying, sitting and standing

answer

Orthostatic

question

-osis

answer

Abnormal condition

question

An instrument used to test reflexes

answer

Percussion hammer

question

-megaly

answer

Enlargement

question

An instrument used to open a bloody orifices for viewing

answer

Speculum

question

-graphy

answer

X-ray exam

question

An instrument used to examine the eye

answer

Ophthalmoscope

question

-phasia

answer

speech

question

In instrument used to examine the ear

answer

Otoscope

question

-scopy

answer

Examination

question

In instrument used to examine the rectum and colon

answer

Sigmoidoscope

question

-gram

answer

Record

question

Irregular heart rhythm

answer

Arrhythmia

question

-ptosis

answer

Falling /drooping

question

Rapid pulse

answer

Tachycardia

question

-plagia

answer

Paralysis

question

Having no symptoms

answer

Asymptomatic

question

-desis

answer

Bind/Tie

question

Slow pulse

answer

Bradycardia

question

-phagia

answer

Swallowing

question

Marital status is considered

answer

Social history

question

-ostomy

answer

Surgical opening

question

The patient's own words determine the

answer

Chief complaint

question

-pathy

answer

Disease

question

Family history is considered

answer

Subjective

question

qd

answer

Once daily

question

Important procedures for protecting hard disk information

answer

Back up

question

The term used for starting the computer

answer

Boot

question

Flashing line showing where data can be entered

answer

Cursor

question

The most common device for data input

answer

Keyboard

question

Wordprocessing allows the user to quickly move or delete blocks of

answer

Text

question

A convenient feature use one proofreading a document

answer

Spellcheck

question

Large group of files use for information retrieval

answer

Database

question

A medical office should have a security policy to protect

answer

Patient information

question

Computerized patient accounts simplifying monthly statements and

answer

Insurance billing

question

This list can be easily prepared with computerize scheduling

answer

Daily appointments

question

A computer field contains a piece of

answer

Information

question

Software program that quickly calculates numbers

answer

Spreadsheet

question

Rearrangement of information in the database is called

answer

Sorting

question

Setting margins and tabs for a letter is called

answer

Formatting

question

Progress notes are usually filled in what order

answer

chronological

question

The medical record belongs to the

answer

physician

question

The document stating patient agrees to a procedure

answer

Consent

question

A method which speeds the filing process

answer

Color coding

question

The term for removing an active records from the files

answer

Purging

question

Chart notations require the date

answer

Information and initials

question

Material which should never be used to correct medical records

answer

White out

question

Person who can legally sign a release of medical records

answer

Patient or guardian

question

A system of organizing information in a medical record

answer

SOAP

question

Patient chart are usually filed in which order

answer

Alphabetical

question

Each page of medical records should include

answer

Patients name and date

question

Information in the medical record is

answer

Private and confidential

question

Records for patients currently receiving treatment are in the

answer

Active files

question

Records for minor patients are usually kept until

answer

The patient is 21

question

Chart notes should be completed

answer

Daily

question

E HR system automatically assign a patient

answer

MRN

question

A patient must find this document to obtain past records

answer

Record release form

question

The fund for small office purchase

answer

Petty cash

question

A term for overpayment on an account

answer

Credit

question

Monthly fee for bank accounts

answer

Service charge

question

Pre-printed statements listing codes for basic office charges

answer

Encounter form

question

Entering charges and payments to a patient's account

answer

Posting

question

List of unpaid accounts by date of service

answer

Aging analysis

question

Another term for charge

answer

Debt

question

Correction to a patient's account

answer

Adjustments

question

Placing the practice name and account number on the back of the check

answer

Endorsing

question

Total of bills owed by the practice

answer

Accounts Payable

question

Total of all patients accounts

answer

Accounts Receivable

question

Never accept payment from a patient who has been turned over to a

answer

Collection agency

question

Portion of the bill patient is required to pay each year

answer

Deductible

question

Cancellation of an Unpaid debt

answer

Wright off

question

Amount patient must pay for each visit

answer

Copayment

question

Federal insurance program for elderly person or person with permanent disability

answer

Medicare

question

Term for an insurance claim for Medicare and Medi-Cal patient

answer

Crossover

question

Type of insurance for work-related injuries

answer

Worker's Compensation

question

Insurance claims which have a greater chance for rejection

answer

Paper claims

question

Addition to a procedure code which indicates special circumstances

answer

Modifier

question

A policy which supplements Medicare coverage

answer

Medigap

question

Insurance coverage for military dependents

answer

Tricare/CHAMPUS

question

Universal claim form is called

answer

1500

question

Insurance claim without incomplete information will be

answer

Rejected

question

Monthly fee a provider is paid for each patient

answer

Capitation

question

Insurance company statement of how a claim is settled

answer

Explanation of benefits

question

Billing for services the physician did not perform

answer

Fraud

question

A procedure code followed by the modifier-99 indicates

answer

Multiple modifiers

question

Electronic claims can be processed through a

answer

Clearinghouse

question

Term for an insurance firm that has been filled out correctly

answer

clean claim

question

Patient addresses and billing information should be updated

answer

At Each visit

question

Insurance claims require the patient to sign _____to release information

answer

Authorization

question

An assignment of benefits form allows the insurance company to

answer

Pay the provider

question

Federal law protecting privacy of health insurance information

answer

HIPAA

question

Antitussive of medication are used to control

answer

Coughing

question

Most ample contain how many doses

answer

One

question

Medication given p.o. is administered

answer

orally

question

In injection into fatty tissue lane immediately under the skin is called

answer

subcutaneous

question

The proper way to express 1/2 cc is

answer

0.5cc

question

What is The preferred site for a tuberculin skin test

answer

anterior forearm

question

It's up to subcutaneous injection is given at an angle of

answer

45 to 90 degrees

question

The most used deep adult intramuscular injection site is

answer

Dorsal gluteal

question

When administering a subcutaneous injection the amount of the dose should not exceed

answer

2cc

question

When choosing a needle syringe unit you should keep in mind the patent

answer

Age and size

question

The gauge of a needle is determined by the diameter of its

answer

Lumen

question

Drugs and DM ER coded using

answer

HCPCS

question

The physicians physical examination is considered

answer

objective

question

Physical, chemical and microscope examination

answer

Urinalysis

question

A chemical substance that prevents clotting of blood in a blood specimen

answer

Heparin

question

A Vacutainer that contains no anticoagulant has a stopper colored by

answer

Red

question

Material that presents a risk of possible infection

answer

Biological hazard

question

The usual site for capillary testing

answer

Fingertip

question

Urine specimen obtained by the patient simply urinating in a cup is called

answer

Random catch

question

Patient is instructed to cleanse the urethra with an antiseptic toilet

answer

Clean catch

question

Legal method of documenting lab testing process security

answer

Chain of custody

question

A sterile swab would be used for

answer

Wound culture

question

The intensity of color in a urine specimen indicates

answer

Concentration

question

Instruments used to prepare your for microscopic examination

answer

Centrifuge

question

Improper handling of lab specimens can result in

answer

Contamination

question

The standard EKG consist of _____ leads

answer

12

question

Simple laboratory test with a high degree of accuracy

answer

Waived test

question

Quality control in the laboratory answers as the _____ of results

answer

Accuracy

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Stool specimens are tested for

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Occult blood

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A machine use for testing Lung capacity

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Spirometer

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Tuberculosis can be diagnosed from a

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Sputum specimen

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Patient begins urinating in the toilet and catches the remainder in a cup

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Mid stream catch

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All procedures during a medical emergency must be

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Documented

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The first technique to use to control bleeding is

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Direct pressure

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Poorly reacting pupils might indicate a severe

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Head injury

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A piece of emergency equipment used to return proper heart rhythm

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Defibrillator/AED

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The first thing a medical assistant should do an emergency situation

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Assess the situation

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Equipment prepared in advance for emergency use is called

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Crash cart

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A basic CPR is to clear the

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Airway

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The lack of a pulse is one way to identify

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Cardiac arrest

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A straight fracture across the bone shaft is called

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Transverse

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A week and rapid pulse is a sign of

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Shock

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A severe involuntary contraction of muscles is called a

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Seizure

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In overdose of insulin would cause the patient to go into

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Diabetic shock

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Nitroglycerin if ordered for chest pain. It will be in administered

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Under the tongue

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Formation of blisters following a burn can be treated with

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Coldwater

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In emergency Tray would include

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Epinephrine

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To establish an airway, the patient would be placed

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On the back

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Symptoms of heart attack include pain in the chest

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Jaw our arm

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The procedure use for a choking person

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Abdominal thrust

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A broken bone wedged into another bone is called a_____ fracture

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Impacted

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A patient who is having a seizure should never be

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Restrained

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For messages sources in the medical office are

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Answering service, voicemail, email, fax machine

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The reception area should have

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Comfortable and durable furniture

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A patient should be room at arrival if they have the following

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Influenza

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When taking a telephone message, you should have a list of

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Questions concerning a patient's condition

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One setting up a daily matrix for appointment scheduling, leave daily time slots open for

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Acutely ill patients

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Three ways to remind patients of their appointments are

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Appointment cards, mail cards, telephone

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In a modified block letter format, each paragraph is

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Indented five spaces

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Registered mail is used when you are sending

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A priority mail package that is valuable

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Email is now used to

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Send work related messages

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Computers are used in the medical office for

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Insurance, filing, inpatient billing

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Proper medical record entries are necessary as they are used for

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Legal documentation

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Terminal digit filing uses groups of numbers read

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From right to left

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The day sheet is a

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Daily record of charges and payments

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Examples of accounts payable would be

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Rent, utilities, payroll

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A cashiers check is a special check sold to a customer by

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Financial institutions

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Federal regulations require that a sign be posted in the office to inform patients of

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Their right as a patient

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One of the most common ways of collecting overdue accounts is

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Phoning a patient to let them know if payment is due

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The list of charges for a medical practice is called a

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Fee schedule

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Common methods for determining insurance payments are

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Capitation, UCR, RVS

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When a patient has dual insurance plans working together to determine payment that is called

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Coordination of benefits

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A group of physicians who had a contract to provide services to subscribers of a plan for a set fee or part of a

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PPO

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Medicare claims are processed by regional insurance companies called

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Fiscal intermediaries

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The form that the patient signs to give the physician permission to disclose health information and insurance carrier is called

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Release of information

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When using I CD - 9 coding, E - codes provide a supplemental classification for

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Circumstances/conditions as cause of injury/adverse effects

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In additional code composed of a hyphen plus two digit is called a

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Modifier

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When preparing envelopes, one should use

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Capital letters in block form at

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Telephone calls should be answered no later then

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Third ring

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A patient fails to keep an appointment. The medical assistant should make a note on the

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Patient's chart

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A computer back up is used to

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Copy hard drive information

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CPT codes are used to identify

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Medical procedure

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ICD codes are used to identify

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Medical diagnosis

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Patient insurance cards should be reviewed

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At each visit

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In HMO is an example of ____ healthcare

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Managed

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A good tool for reminding staff uncertain things need to be done is called

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Tickler file

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Information maybe sent rapidly by using a

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Fax machine

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The purpose of arranging a series of printed pages is called

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Collating

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The most important part of preparing correspondence

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Proofreading

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A daily log should be kept of all

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Incoming telephone calls

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Incoming mail should be sorted and

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Date stamped

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The preferred way to send valuable items by mail

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Registered mail

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Termination of care letters should be sent by

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Certified mail return receipt

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System for leaving messages which can be retrieved later

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Voicemail

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Canceled appointment should be noted in the

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Patient's chart

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A method of maximizing appointment time

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Wave scheduling

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The appointment schedule can be used as a

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Legal record

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A useful telephone service for a physician with two offices

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Call forwarding

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On a multi line telephone, the line is usewill be indicated by

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Steady light

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To best utilize the appointment schedule, set aside time for

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Call Backs

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an important way to make the patient feel comfortable

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Warm greeting

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Missed appointments can be reduced by

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Calls to confirm appointments

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Patients should be notified of any

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Unusual delays

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Having access to the patient's chart is necessary when

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Scheduling procedures

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First come first serve method. of appointment scheduling

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Open hours

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Stating names within another patient's hearing could be a

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Breach of confidentiality

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The physical equipment of a computer is called

answer

Hardware

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Computer hardware with permanent memory

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Hard disk

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A portable memory storage device is called

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USB drive

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Computer scheduling allows quick access to

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Open appointments

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No office should download information from the Internet without a

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Antivirus program

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A method of controlling access to confidential patient information

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