Minit-Lube Case Study Essay Example

services in a customer friendly environment while ensuring lowest possible fares. 2.How does the Minit-Lube Strategy provide competitive advantage? Minit-Lube’s approach to these 10 decisions includes:

Minit-Lube’s operation strategy allows the advantage over competitors while using the 10 decision of operations management. Minit-Lube uses the 10 decisions as follow: -Service design: Minit-Lube has an outstanding service design because it provides fast oil-change, interior cleaning and lubrications services in simply 10 minutes. -Quality strategy: quality exceeds normal standards compared to competitors as all employees are neatly dressed and fully trained from Minit-Lube U.

-Process strategy: Efficiently using available staff enables fast service execution as three workers simultaneously work on a car to perform needed tasks. -Location strategy: the buildings are clean inside and out, landscaping neatly trimmed near residential areas providing a convenient and inviting environment for clients. -Layout design: the three bay layouts minimize wasted movement on the part of the employees and to contribute to the speedier service. -Supply chain strategy: in an effort to keep cost low and establish a brand, Minit-Lube uses its own brand of products which are purchased at a negotiated price. -Human Resources: Human resources strategy focuses on training each staff member through Minit-Lube school to perform specific task at the highest level.

-Inventory strategy: inventory can be expected to be really low as the focus is on the services provided. -Scheduling strategy: scheduling of staff is set to meet customer volume. -Maintenance strategy: with a group of well trained staff maintenance service solution are expected to be reliable. Also, since Minit-Lube has three bays failure of bay won’t necessarily affect business much which is very

good advantage.

3.Is it likely that Minit-Lube has increased productivity over its more traditional competitors? Why? How would we measure productivity in this industry? Minit-Lube’s strategy has certainly increased productivity over its more traditional competitors. Each staff member Specialized training in certain task allows Minit-Lube to be more efficient. A good way to measure productivity in this industry is to take into account the tasks accomplished per man-hour.