question

Why do managers make bad decisions

answer

Seeing what you want to see, Overconfidence

question

resistance to change

answer

Self-interest, Uncertainty

question

Implementation tactics

answer

Communication and education, Coercion

question

_____ are the broad statements of where the organization wants to be in the future

answer

strategic goals

question

_____ is the act of determining the organization's goals and the means for achieving them.

answer

planning

question

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:

answer

tactical goals

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A long-term time frame is most closely associated with:

answer

strategic goals

question

The official goals of the organization are best represented by the _____.

answer

strategic goals

question

Good examples of _____ decisions are strategic decisions.

answer

nonprogrammed decisions

question

The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take.

answer

political

question

When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the condition of _____ exists.

answer

uncertainty

question

The _____ is the individual who is assigned the role of challenging assumptions made by the group.

answer

devils advocate

question

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

answer

risk

question

The _____ model of decision making describes how managers actually makes decisions in situations characterized by nonprogrammed decisions, uncertainty, and ambiguity.

answer

administrative

question

_____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

answer

uncertainty

question

Strategy defines _____ to do (it) while organizing defines _____ to do (it).

answer

what, how

question

Which of the following refers to the deployment of organizational resources to achieve strategic goals

answer

organizing

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When departments are grouped together on the basis of organizational outputs, the organization is using a:

answer

divisional structure

question

The formal and legitimate right of a manager to make decisions is _____.

answer

authority

question

When work specialization is extensive:

answer

employees perform a single task

question

Organization structure is defined as the:

answer

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.

question

_____ change is a change in the organization's product or service outputs.

answer

product

question

Which approach to change implementation should be used when a crisis exists?

answer

coercion

question

The _____ approach to change implementation should be used when users have power to resist.

answer

participation

question

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

answer

idea champion

question

Which of the following is a change in the manner in which an organization does its work?

answer

technology

question

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

answer

innovation roles

question

_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers

answer

disruptive innovation

question

Which of the following is the systematic process through which managers regulate organizational activities?

answer

organizational control

question

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.

answer

quality circle

question

Which of the following is the process of measuring your organizational process against the best in the industry?

answer

benchmarking

question

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

answer

six stigma

question

Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?

answer

six stigma

question

_____ standards represent an international standard for quality management.

answer

iso 9000

question

define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions. To develop these plans, managers identify important factors in the environment, such as possible economic downturns, declining markets, increases in cost of supplies, new technological developments, or safety accidents

answer

contingency plans

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something that the organization does especially well in comparison to its competitors

answer

core competence

question

enables an organization to cope with sudden, unexpected events that have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response

answer

crisis planning

question

is a method whereby managers and employees define goals for every department, project, and person and use then to monitor subsequent performance

answer

management by objectives

question

are developed to achieve a set of goals that are not likely to be repeated in the future

answer

single-use plans

question

ongoing plans that provide guidance for tasks or situations that occur repeatedly within the organization

answer

standing plans

question

includes a careful assessment of strengths, weaknesses, opportunities and threats that affect organizational performance

answer

SWOT analysis

question

means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable

answer

ambiguity

question

an informal alliance among managers who support a specific goal

answer

coalition

question

represents a quick apprehension of a decision situation baed on past experience but without conscious thought. Not arbitrary or irrational because it is based on years of practice and hands-on experience

answer

intuition

question

means it defines how a decision maker should make a decision

answer

normative

question

occurs when organizational accomplishment is less than established goals

answer

problem

question

means that decision makers choose the first solution alternative that satisfies minimal decision criteria. Rather than pursuing all alternatives to identify the single solution that will maximize economic returns, managers will opt for the first solution that appears to solve the problem, even if better solutions are presumed to exist

answer

satisfying

question

the basis for grouping positions into departments and departments into the total organization

answer

departmentalization

question

the deployment of organizational resources to achieve strategic goals

answer

organizing

question

is a disparity between actual and desired performance.

answer

need for change

question

a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas.

answer

skunkworks

question

belief that groups and subcultures are inherently equal

answer

ethnorelativism

question

is an invisible barrier that exists for women and minorities that limits their upward mobility in organizations. They can look up through the ceiling and see top management, but prevailing attitudes and stereotypes are invisible obstacles to their own advancement.

answer

glass ceiling

question

an experienced employee is asked to take a new employee under his or her wing and show the newcomer how to perform job duties.

answer

on-the-job training

question

means that an organization accommodates several subcultures. Movement toward ------ seeks to integrate fully into the organization the employees who otherwise would feel isolated and ignored.

answer

pluralism

question

is the tendency to view people who are different as being deficient.

answer

prejudice

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