QM Quiz 2 – Flashcard
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The quality management requirements of the Medicare program are found in the
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Conditions of Participation
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When the additional cost of an expensive health service does not exceed the additional benefit it was expected to provide, the service is considered to be
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overused
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Until the 1970s, healthcare quality activities were primarily based on the
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pre-industrial revolution craft model
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Factors unique to healthcare that inhibit adoption of certain industrial quality improvement techniques include
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conditions and behaviors of patients
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Which of the following individuals is considered the father of statistical quality control
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Walter Shewhart
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Which of the following is the quality program managed by the US department of Commerce's National Institute of Standards and Technology
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Baldrige Performance Excellence Program
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Which of the following terms describes actions performed in a healthcare organization to achieve compliance with minimum quality standards
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quality assurance
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Which of the following is a core value found in the Baldrige health care criteria for performance excellence?
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Management by fact
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A high-reliability organization is one in which
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the number of accidents is fewer than expected
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Which of the following organizations was the first to sponsor a program to improve the quality of care in US hospitals
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American College of Surgeons
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The three primary quality management activities are
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Measurement, assessment, and improvement
