Chapter 01 Answers – Flashcards
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In additions to operations, which of the following is considered a "line" function?
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sales
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Knowledge about challenge specific to the operations function can help marketing personnel to judge how _________ new product design will be.
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manufacturable
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Managing the supply chain has become more important as a result of firms increasing their levels of:
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outsourcing
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Which of the following would tend to increase the importance of supply chain management?
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Increased globalization
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Operations management involves continuous decision making; hopefully most decisions made will be:
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informed
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A "product package" consists of:
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a combination of goods and services
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Business organizations consists of three major functions which ideally:
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Support one another
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Which of the following is not a type of operations?
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advertising
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Technology choices seldom affect:
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union activity
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Measurements taken at various points in the transformation process for control purposes are called:
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feedback
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Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.
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Finance
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Which one of the following would not generally be classified under the heading of transformation?
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staffing
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Manufacturing work sent to other countries called:
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outsourcing
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Product design and process selection are examples of ____ decisions.
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system design
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The responsibilities of the operations manager are:
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planning, organizing, staffing, directing, and controlling
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Knowledge skills usually don't include:
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communication skills
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Which is NOT true about the systems approach?
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none of the above
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What is credited with gains in industrial productivity, increased standards of living, and affordable products?
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mass production
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Production systems with customized output typically have relatively:
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skilled workers
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Which is not an area of significant difference between manufacturing and service operations?
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cost per unit
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Which of the following is not a characteristic of service operations?
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easy measurement of productivity
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Which of the following most involves coordinating the activities among all the elements of the business?
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supply chain management
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Farming is an example of:
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nonmanufactured goods
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Dealing with the fact that certain aspects of any management situation are more important than others is called:
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recognition of priorities
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The fact that a few improvements in a few key areas of operations will have more important than many improvements in many other areas is consistent with the:
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Pareto phenomenon
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The process of comparing outputs to previously established standard to determine if corrective action is needed called:
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controlling
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Which of the following does not relate to system design?
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inventory management
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Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to considers _____ in response to the ____ .
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sustainability; threat of global warming
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Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:
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revenue management
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Which of the following is not an ongoing trend in manufacturing?
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mass producing for greater economies of scale
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Which of the following is NOT a benefit of using models in decision making?
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They force the decision maker to take into account qualities issues such as personalities and emotions
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Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of ___ is leading to increased emphasis on ___ management
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outsourcing; supply chain
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Operations and sales are the two _____ functions in businesses.
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line
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Marketing depends on operations for information regarding:
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lead time
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Two widely used metrics of variation are the ____ and the ____
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mean; standard deviation
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Which of the following statements about variations is false?
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Any variation makes a production process less productive
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Which of the following is essential to consider with respect to managing a process to meet demand?
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capacity
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Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?
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sustainability
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Which of the following principles emphasizes that actions should make the community as a whole better off?
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The Common Good Principle
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If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:
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agility
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Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firms:
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internal supply chain
