question

Research has shown that CMC (computer-mediated communication) has had an overall negative effect on interpersonal relationships

answer

False

question

Of the communication model described in your text, the linear model most accurately describes the interpersonal communication process.

answer

False

question

Your text argues that it is important to react in unique ways to every person we meet and respond to each as a unique individual

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False

question

Reflected Appraisal

answer

The process whereby the self concept develops due to the way we believe others see us

question

The environments that communicators occupy are...

answer

Fields of experience that affect how they understand others' behavior

question

Identity and communication are related in that we

answer

Gain an idea of who we are from the way others communicate with us

question

All of the following are true of the self-concept except that

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It is objective

question

People who hold excessively negative self evaluations of themselves may do so due to

answer

Distorted feedback, society's emphasis on perfection, obsolete information, social expectations (all of these choices)

question

The kind of person you believe yourself to be

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Perceived self

question

Jill thinks of herself as a struggling student although as a college student her GPA is 3.5. This is an example of

answer

Cognitive conservatism

question

What health threats can result from a lack of close relationship?

answer

Common cold, die prematurely (both b and c)

question

Research has shown that competent communicators achieve effectiveness by

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Adjusting their behaviors to the person and situation

question

Which is considered a misconception of communication?

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Words have meaning

question

The relatively stable set of perceptions you hold of yourself is called

answer

Self concept

question

The characteristic ways you think and behave across a variety of situations describes your

answer

Personality

question

All of the following are involved in learning to perform effective communication skills effectively except

answer

Prowess

question

The communication strategies people use to influence how others view them is the process of

answer

Identity management

question

All of the following are attributes need to communicate successfully with people from different cultures except

answer

Friendliness

question

"No" is so clear and short that it is one of the few words that is never misinterpreted.

answer

False

question

A perfectly worded "I" statement delivered with total sincerity will ensure that the other person will not get defensive

answer

False

question

Nonverbal communication is not as effective at conveying thoughts or ideas as it is at conveying attitudes and feelings.

answer

True

question

Nonverbal communication plays a less important role in identity management than verbal communication

answer

False

question

Edward T. Halls Distance Zones

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Intimate, personal, social, public

question

Of the following what is not an element of a complete "I" statement

answer

The other persons intentions

question

Proxemics is the study of

answer

The way people and animals use space

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Non verbally, women ___ than men

answer

Gesture more

question

Kinesics is the study of

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Body position and motion

question

Nonverbal term for brief flashes of emotion in the face

answer

Micro expressions

question

When we study semantic rules, we learn that

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Understanding occurs as a result of users agreeing on the same meaning for words

question

All are true about gender and language except

answer

Women interrupt men more in mixed sex conversations

question

The process of adapting ones speech style to match that of others

answer

Convergence

question

When our nonverbal behavior is unintentional

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Others recognize it and make interpretations based on it

question

Studies of leakage deal with

answer

Deception signals

question

A speakers willingness to take responsibility for his/her thoughts or feelings can be identified by the use of

answer

"I" language

question

When a speaker uses powerful speech pattern he/she

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May undermine relational goals to accomplish short term goals

question

Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. Gina is demonstrating

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Territoriality

question

If you take an "easy" class your friend recommended and find it "hard" you have had semantic problems due to

answer

Relative words

question

Facial expressions are

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Often difficult to understand because of their rapid rate of change

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People usually try their best to listen but their effectiveness is limited primarily by biological factors

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False

question

Self disclosure must be frequent to be effective

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False

question

Closed questions are not very useful and should be avoided

answer

False

question

The degree to which the partners in an interpersonal relationship like or appreciate one another is called

answer

Affinity

question

The term used to describe messages that people exchange, verbally or nonverbally, about their relationship is

answer

Meta communication

question

The process of deliberately revealing information about oneself that is significant and would not normally be known by others is

answer

Self disclosure

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All of the following are strategies that couples use to keep their relationship satisfying except

answer

Constructive criticism

question

When the target of self disclosure is a friend, the most frequent reason people give for volunteering personal information is

answer

Relationship maintenance and enhancement

question

Giving only the appearance of being attentive is termed

answer

Pseudo listening

question

Research of male and female intimacy style shows that

answer

All of these answers are correct

question

In active listening, reflecting meaning is different than paraphrasing in that

answer

It ties feeling to content

question

According to the text all the following are reasons to be somewhat deceitful in relationships except

answer

to empower others

question

The Johari Window is an important device to help explore the role

answer

self-disclosure plays in communication

question

Almost every message has

answer

both a content and a relational dimension

question

An intimate relationship

answer

All of these answers

question

Social exchange theory suggests that we often seek out people who can give us

answer

rewards greater than or equal to the costs we encounter in dealing with them

question

Collaboration is considered the best way to resolve a conflict

answer

False

question

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time

answer

False

question

What conflict style to choose should be determined by the style you are most comfortable using

answer

False

question

Interdependence must exist between two parties in order for a conflict to exist

answer

True

question

The term that describes the quality of a personal relationship is

answer

Climate

question

The text suggests that you may react non defensively to criticism by

answer

guessing about the specifics of a critic's remarks

question

Defensiveness is the process of protecting your

answer

presenting self

question

All of the following describe passive-aggressive behavior except:

answer

switching between passivity and aggression

question

When communicating with a passive-aggressive person, it is best to use any of the following approaches except:

answer

asserting control

question

The "ownership" of a problem almost always belongs to

answer

the person who brings it up

question

Communication climates are a function of

answer

the way people feel about one another

question

All are conflict styles we discussed except

answer

equivocating

question

All are true about conflict except:

answer

people typically have similar conflict styles

question

Which of the following is an accurate feeling statement?

answer

"I feel angry when you laugh at me"

question

An inconsistency between two conflicting pieces of information about one's self, attitudes or behavior is called

answer

cognitive dissonance

question

In order to decide which conflict style you should use, you should consider

answer

All of these answers

question

Psychological devices that resolve dissonance by maintaining a positive presenting image are called

answer

defense mechanisms

question

When one person in a dyad acts in a defensive manner

answer

a defensive spiral usually results

question

Sue and John argue and John storms out of the house. Sue calls John asking for forgiveness. He returns and they reconcile. Soon they fight again with John once again leaving. This is an example of a

answer

Conflict ritual

question

The communication climate in a relationship is determined by the

answer

degree to which each person feels valued

question

Total empathy is impossible to achieve

answer

True

question

It is always clear what emotion someone is experiencing if you closely observe his nonverbal behavior

answer

False

question

Sympathy is the ability to experience the world from another's point of view

answer

False

question

Social rules discourage too much expression of negative emotion, but there are really no social limit to expressing positive emotions

answer

False

question

The Pillow method is designed to

answer

gain insight into another's viewpoint

question

Which of the following is a better way of expressing emotion in the statement "You're making me nervous?"

answer

Say "I feel nervous when you drive over the speed limit."

question

All would be included in a good definition of empathy except

answer

it involves agreeing with the other's position

question

Using the skill of perception checking will help prevent

answer

inaccurate decoding of messages

question

Two things that distinguish facilitative feelings from debilitative ones are

answer

intensity and duration

question

When you believe that satisfaction in life is determined by forces beyond your control, you are falling for the fallacy of

answer

helplessness

question

Exaggerated beliefs associated with a perceptual categorizing system are

answer

stereotypes

question

Empathy is related to perception in that

answer

empathy is facilitated by trying to perceive things from the other person's point of view

question

The steps in the perception process are

answer

selection, organization and interpretation

question

which is an example of falling for the fallacy of causation

answer

People at parties make me nervous

question

many of our debilitative feelings come from

answer

All of these choices

question

Debilitative emotions

answer

detract from effective functioning

question

All of the following are causes of inaccurate perception except

answer

we rate ourselves more negatively than others see us

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