With Globalization Many Multinational Corporations MNC Essay Example

countries such as India, where there are over 17 major languages and around 22,000 dialects spoken. As a result, less than half of the Indian call center workers are bilingual with Hindi as their first language and many who do speak English have significant accents. In addition to language barriers, there is also the challenge of conveying the corporation's core values and culture across different cultural divides. A well-defined corporate culture system supports employee performance by motivating them to work towards shared objectives – something that should be emphasized in operational and functional strategies alike.According to Angelino et al. (1989), implementing a clear value system in an organization can lead to a reduction in uncertainty, role ambiguity, and conflict while promoting successful interpersonal interactions by allowing for accurate predictions of behavior. Both academics and practitioners suggest that an organization's performance is heavily influenced by the shared values within its culture. The film examined the organizational culture at a call center that operates as part of a multinational company, where employees are expected to provide high-quality service through voice-based emotional labor while focusing on speed and efficiency to solve customer problems. However, managing across cultures requires taking steps, such as effective employee selection and training, to prevent clashes with local norms. To maintain corporate culture when operating overseas, the organization must recruit "loyal" and "functional" graduates who fit into their overall culture.After a thorough orientation, a NC seeks out local employees who can assimilate to the company culture and act as a bridge between corporate and country culture. These hires must be a consensus decision. It is important to eliminate applicants with extreme anti-American sentiment, as

they could spread unhelpful attitudes and behaviors within the organization (Begley and Boyd, 2003). Although some employers believe that training is unnecessary and a waste of resources, the benefits of employee training have been well-documented in literature (Minivan, 2007; Kanji and Bankable, 2007). In India, employees view organizational training as a social advantage, making it difficult for them to apply newly acquired skills to their work environment (Hydrotherapy and Stewart, 2003). However, training can perpetuate corporate culture while also maintaining its interface with national culture.Providing systematic training for employees can enhance sensitivity to other cultures and familiarize them with worldwide customers. This can also aid local employees in building relationships, understanding their expatriate superiors' behavior and decision-making, and improving work interactions by reducing miscommunication and inefficiencies. While previous studies on training in multinational companies focused on expatriates and international management teams, it is critical to provide training for host country nationals working at subsidiaries. Language learning is a crucial aspect of training, especially at call centers in India, where post-recruitment training includes 4-8 weeks of in-house voice or accent training and exposure to relevant national publicity films. Customer interactions rely on language skills, encompassing cultural and social norms as well as comprehension of colloquialisms and expressions that are specific to certain cultures.The company needs to take into account cultural and diversity issues. It is not advisable to force employees to speak with an accent that is not compatible with their own as they may sound disingenuous or automated. Instead, it is better to speak using a neutral tone that aligns with their native language. In addition, employees should develop multicultural awareness and enhance their knowledge

about other countries. The training should cover topics such as idioms, respectful titles, the interpretation of gestures and tourist attractions. Moreover, it should enhance leadership and management skills while promoting effectiveness and flexibility.