USPS Exam 421 Window Clerk – Flashcards
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End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
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24 hour clock
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Items sent within the US APO, FPO, UN, and its territories and possessions.
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Domestic mail
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sets forth the policies, regulations and procedures governing domestic mail
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DMM- Domestic Mail Manual
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sets forth policies, regulations, and procedures governing international mail
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IMM- International Mail Manual
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contains policies and procedures for administrative ad support functions within the postal service
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ASM-Administrative and Support Manual
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all manuals are found on line via?
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Policy Net
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Guarantees overnight or next day delivery $100 insurance and free tracking
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Express Mail
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Premier Shipping service of the USPS
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Express Mail
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Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
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Priority Mail
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Bulk mail usually handled at distribution centers
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Parcel Select
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Merchant pays postal fee returning merchandise bulk parcel return product
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Parcel Return Services
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First class mail, periodicals, standard mail, package services
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Mailing services
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proof of mailing uses PS Form 3800
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Certified Mail
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Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
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Insured Mail
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Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
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Delivery Confirmation
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POM
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Postal Operations Manual
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Official Source for updates and updated bi-weekly
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Postal bulletin
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Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?
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6 Part of HAZMAT question
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Tells you when and how to display the POW flag
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Postal Bulletin
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POW
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Prisoner of War
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Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
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Anonymous Mail
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PVI
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Postage Validation Imprinter
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AMU
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Anonymous Mail Unit
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DDD1
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Weighs less than 13 oz
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DDD2
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Weighs more than 13 oz
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Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
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Periodicals
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Parcel post, bonded printed matter media mail, library mail
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package services
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printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
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Standard Mail
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can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
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Parcel Post
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Delivery time 2-3 days( not guaranteed )
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Priority Mail
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Delivery time 1-2 days ( overnight and next day ) * Guaranteed
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Express mail ( Priority Mail Express )
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Letters size max
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6 1/8in in height and 11 1/2in in length max 1/4in in thickness
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Flats size max
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15in in length and 12in in height and 3/4in in thickness
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Machinable Parcels
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min 3in max 17in weight 6 oz min and 25lbs max
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Rolls that are longer than machinable parcels
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Irregular Parcels
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How many zones
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8
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effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
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Balloon Price
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Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
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Dimensional Price
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How often is the Postal bulletin printed
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Bi-weekly
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Where do we find a list of lost or stolen MO (money orders)
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Postal Bulletin and POS
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Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
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Directives
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Priority Mail is delivered in
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2-3 days
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any mailable item that weighs less than 13 oz
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First Class Mail
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Global Express Guarantee (GXG) is shipped in
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1-3 days
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No mail piece can weigh more than except standard post
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70lbs
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EDDM
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Every Door Direct Mail
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Express mail is delivered in
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1-2 days
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what surcharge applies to items/parcels over 108 but no more than 130in
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oversize /parcel post
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PS Form 3816
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COD
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PS Form 3816-AS
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More than 3 COD articles are mailed at one time
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Parcel Post and zones 5-8 larger than 1 cubic foot use
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Dimensional Pricing
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Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
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Restricted delivery
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Post Office motto for providing the ideal customer experience
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Clean, Stocked, and Friendly Everyday
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What are the three P's that influence customer perception
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Personal, Professional, Postal
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What does G.I.S.T. stand for
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Greet, Inquiry, Suggest, and Thank
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Words that generate a negative feeling
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Trigger Words
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Words that make us feel relaxed and composed
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Calming Words
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What does POS stand for
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Point of Service
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Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
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Retail Communication Channels
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SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
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10 expanded access channels
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PS Form 1412
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End of the day report
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SSA is accountable for ______ at the retail floor
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$100 in cash(AIC753) and blank money orders
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Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
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General Delivery
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SIA
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Segmented Inventory Accountability
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what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
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SIA - Segmented Inventory Accountability
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on the due date a PO Box powered mail is distributed to the box but not delivered
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1st day of the month (10 day grace period)
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on this day a reminder letter is generated from webbats and placed in the PO Box
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20th day
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on this day the PO Box is returned to sender
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11th day
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When customer goes on vacation the post office can hold their mail for a max of
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30 days
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What does RCE stand for
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Retail Customer Experience
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Max weight for a 1st class letter
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13 oz
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PS Form 3849
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Delivery Notice/Reminder/Receipt
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PS Form 153
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Signature Confirmation
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PS Form 152
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Delivery Confirmation
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How often is the Retail floor stocked
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Bi-weekly
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SSA are audited for SIA how often
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quarterly
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what does BMEU
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Business mail entry Unit
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PS Form 3800
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Certified Mail Receipt
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PS Form 8105-B
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Reporting Suspicious Transaction
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PS Form 8105-A
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Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.
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Insurance claims should be filed no later than
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60 days
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Anonymous Mail is separated at
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AMU
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Change of address takes how long to complete
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5 days
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Refunds should be requested within how may days
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30 days
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Stamps are replenished how often
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weekly
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Commercial mail or Business related mail customers must be processed by what unit
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BMEU
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Customers are charge what fee to pay to have their PO Box back after the 10th day
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late fee or lock change fee of $21
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Customers can check their claim online after how many days
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10
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A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
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5 days
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PS Form 3816 COD must show
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the article number
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How many bait many orders does the SSA get assigned to and where are they kept
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3 and they are kept under the largest currency bill in the draw
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Units with Individual accountability have fixed credits/stamps and are audited how often
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every 4 months
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BSA IS
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Bank secrecy Act a law that requires every business that provides financial services to report these transactions
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what are the two types of money orders and their colors
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Domestic- green and International - pink
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Money orders can be purchased with
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cash, travelers check, credit and debit cards
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RCE stands for
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Retail Customer Experience
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What is the main benefit of the RCE Program
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Test the skill of our retail work force through the eyes of our customer (mystery shopper)
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The post website is
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usps.com
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Does the post office give cash back if so how much
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yes, as long as they purchase something up to $50 in $10 increments
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POW flags are given
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for burial purposes
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What class of mail does the PO have a monopoly on
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Mailing services
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Perceptions is _____________
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reality
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What is the time limit that COD undeliverable packages can be held for
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30 days
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Certified Mailing may be only used with what type of mail class
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First Class or Priority
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Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
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Special Handling
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caller services are done for how long
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6 month period
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PO Box customers are issued how many keys
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2
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The postmaster can cancel Firm Holdout if
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the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days
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AIC
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Account Identifier Code
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Used to aid postal inspection service in postal burglary and robbery investigations
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Bait Money Orders
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Can forward mail for up to how long
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12 months
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How long is a change of address kept on file
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18 months
