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TW MGMT 371 Chp. 13 – Flashcards

Chloe Barnes

8 July 2022

question

High-performance work practices are those that lead to both high individual and high organizational performance. True or False

answer

True

question

High-performance work practices involve a commitment by management to improve the knowledge skills and abilities of the organization's employees, increasing employee motivation, and enhancing the retention of quality employees. True or False

answer

True

question

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making. True or False

answer

False

question

A labor union is an organization that represents workers and seeks to protect their interests. True or False

answer

True

question

Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. True or False

answer

True

question

The Civil Rights Act, Title VII prohibits discrimination of employees who are above 40 years of age. True or False

answer

False

question

Human resource planning entails two steps: assessing current human resource assessment and meeting future human resource needs. True or False

answer

True

question

Job descriptions focus on the job, while job specifications focus on the person. True or False

answer

True

question

Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job. True or False

answer

False

question

One disadvantage of employee referrals as a source of job candidates is that it generates unqualified candidates. True or False

answer

False

question

There are only two ways of controlling labor supply through decruitment: firing and early retirements. True or False

answer

False

question

The burden to prove that selection devices used by managers to differentiate applicants are validly related to job performance is on managers. True or False

answer

True

question

Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light. True or False

answer

False

question

A new employee goes through two types of orientation: work unit orientation and procedural orientation. True or False

answer

False

question

Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks. True or False

answer

True

question

Written essay and critical incident are performance appraisal methods. True or False

answer

True

question

Variable pay systems reward employees for the job skills and competencies they can demonstrate. True or False

answer

False

question

Summer day camps and job sharing are types of family-friendly benefits that organizations are offering today.True or False

answer

True

question

People who prefer integration are more likely to respond positively to options such as flextime and part-time hours. True or False

answer

False

question

Which of the following is true of high-performance work practices?

answer

It encourages extensive employee involvement and greater employee control on decision making.

question

Which of the following is an example of a high-performance work practice?

answer

self-managed teams

question

________ is an example of a high-performance work practice.

answer

Increasing employee access to information

question

The first three activities of the human resource management process involves ________.

answer

identifying and selecting competent employees

question

The final three activities of the human resource management process ensure ________.

answer

that the organization retains competent and high-performing employees

question

Which of the following steps in the human resource management process identifies and selects competent employees?

answer

human resource planning and recruitment

question

Which of the following steps in human resource management helps retain competent and high-performing employees?

answer

performance management

question

Labor unions use ________ to protect the rights of their members.

answer

collective bargaining

question

The essence of affirmative action is to ________.

answer

prevent discrimination and enhance the status of members from protected groups

question

Which of the following Acts prohibits discrimination on the basis of physical or mental disabilities?

answer

Vocational Rehabilitation Act

question

Which of the following Acts gives employees the legal right to examine personnel files and letters of reference?

answer

Privacy Act

question

Which of the following Acts requires continued health coverage following termination of an employee?

answer

Consolidated Omnibus Budget Reconciliation Act

question

Fletcher has worked as a regional sales manager for Waiyo, a firm that sells espresso machines to offices and restaurants, for 8 years. Faced with falling demand and plummeting sales, the firm decided to prune its operations and concentrate on its most profitable markets. Fletcher's sales territory was not part of this and he was let go of by the management, with a modest severance package. However, his health coverage was discontinued following his termination, even though Fletcher was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored?

answer

Consolidated Omnibus Budget Reconciliation Act (COBRA)

question

Which of the following is true of the government legislations related to human resource management in different countries?

answer

In Australia, gender opportunities for women lag behind those in the United States.

question

The two most common forms of representative participation are ________.

answer

work councils and board representatives

question

________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.

answer

Work councils

question

Which of the following statements is true of the four generations that are working side-by-side today?

answer

The oldest, most experienced workers account for 6% of the workforce.

question

People who turned 21 in 2000 or later are known as ________.

answer

millennials

question

The first phase of the human resource management process involves ________.

answer

human resource planning, recruitment and decruitment, and selection

question

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.

answer

human resource planning

question

Managers begin human resource planning by ________.

answer

inventorying current employees

question

An assessment that defines jobs and the behaviors necessary to perform them is known as a ________.

answer

job analysis

question

Steve, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do?

answer

He should frame a job specification

question

A written statement that explains the job content, environment, and conditions of employment is called a ________.

answer

job description

question

A ________ states the minimum qualifications that a person must possess to successfully perform a given job.

answer

job specification

question

Recruitment is the process of ________.

answer

locating, identifying, and attracting capable applicants

question

If human resource planning shows a surplus of employees, management can reduce the organization's workforce through ________.

answer

decruitment

question

________ as a source of recruitment is limited to entry-level positions.

answer

College recruiting

question

Gareth has been promoted as the HR manager. He is now in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce?

answer

employee referrals

question

A disadvantage of using professional recruiting organizations is ________.

answer

their limited commitment to specific companies

question

________ are a temporary involuntary termination that can last from a few weeks to several years.

answer

Layoffs

question

In which of the following decruitment methods does an organization refrain from filling up the openings created by voluntary resignations or normal retirements of its employees?

answer

attrition

question

________ involves predicting which applicants will be successful if hired.

answer

Selection

question

Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.

answer

reject errors

question

Elizabeth was hired as a customer care executive, along with five others, by a telecommunication provider during a period when they were extremely short-staffed. However, her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.

answer

accept error

question

A ________ selection device is characterized by a proven relationship between the selection device and some relevant job selection criterion.

answer

valid

question

A ________ selection device indicates that the device measures the same thing consistently.

answer

reliable

question

Application forms ________.

answer

are most useful for gathering information

question

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an an example of a(n) ________.

answer

performance-simulation test

question

Assessment centers are best if they are used to select ________.

answer

senior management

question

Which of the following is true of written tests as a selection tool?

answer

They are relatively good predictors for supervisory positions.

question

A ________ includes both positive and negative aspects about the job and the company.

answer

realistic job preview

question

Larry is an HR manager with Merlin Infosystems. He is in charge of recruitment for entry-level positions in the company. He is of the view that job interviews should provide a realistic job preview. Which of the following is Larry likely to do during job interviews?

answer

intimating the employee about possible overtime

question

________ is the process of introducing a new employee to his job and the organization

answer

Orientation

question

The two types of orientations are ________.

answer

work unit orientation and organization orientation

question

Which of the following is a type of general training provided by organizations? customer service

answer

customer service

question

Which of the following is a type of specific training provided by organizations?

answer

team building skills

question

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?

answer

training by job rotation

question

In which of the following traditional training methods do employees work with an experienced worker who provides information, support, and encouragement?

answer

mentoring and coaching

question

Which of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?

answer

experiential exercises

question

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.

answer

E-learning

question

Which of the following is a technology-based training method?

answer

videoconferencing/teleconferencing

question

Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance?

answer

critical incident

question

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

answer

graphic rating scale

question

Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

answer

behaviorally anchored rating scale

question

A ________ is a method of performance appraisal where each employee is rated in comparison to other employees in his work group.multiperson comparison

answer

multiperson comparison

question

The ________ method utilizes feedback from supervisors, employees, and coworkers.

answer

360-degree appraisal

question

A ________ system rewards employees for the job competencies they demonstrate.

answer

skill-based pay

question

Which of the following factors does NOT influence the pay and benefits offered by an organization?

answer

employee ethnicity

question

Downsizing is the planned elimination of ________ in an organization.

answer

jobs

question

In providing assistance to employees being downsized, many organizations offer some form of ________.

answer

severance pay

question

In providing assistance to employees being downsized, many organizations offer some form of ________.

answer

employee counseling

question

Which of the following is most likely to be included in family-friendly benefits provided by organizations?

answer

time off for school functions

question

People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.

answer

job sharing

question

Jane checks with the different departments and tries to get an idea of employee productivity at different levels. In consultation with the various managers, she makes a list of the relatively less productive employees who have not been up to the mark despite training and mentoring. They decide to terminate their employment contracts for the time being. She meets with each and every one of them to clarify the position and explain that this may not be a permanent situation, while encouraging them to look for positions elsewhere. How is Jane trying to reduce the size of the workforce here?

answer

layoffs

question

Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis. If the company does this, it would be ________.

answer

reducing the workweeks

question

Steve believes that achieving competitive success in business today requires that managers must understand employee requirements and institute processes that motivate them. He introduces in-house technical training programs for employees, as well as a provision to reimburse the tuition fees for employees who take up courses that benefit both the employee and the organization. Steve is using ________ to motivate and retain employees. A) performance appraisal methods

answer

high-performance work practices

question

Steve believes that one of the reasons for the high turnover is that job roles are very poorly defined, creating confusion in the minds of the employees as to what is expected of them. However, even after undertaking a thorough job analysis and clearly defining the behaviors necessary to perform them, Steve finds that employee motivation and turnover is not sufficiently reduced. Which of the following, if true, could explain this apparent discrepancy?

answer

The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates.

question

The top management of the company decides that the performance appraisal process needs to be changed. They ask Steve to make use of a rating scale that will rate the employees' actual job behaviors. The managers are asking Steve to use a ________.

answer

behaviorally anchored rating scale

question

Steve recommends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially rewarded when they gain more knowledge and learn new processes that are relevant to the job, even if the employee is at a lower level. This implies that Steve favors a ________.

answer

skill-based pay system

question

In his report, Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential they displayed. He even provided suggestions for their improvements. Wade is using the ________ method of conducting a performance appraisal.

answer

written essay

question

Six months into Wade's tenure as sales manager, he hosts his first regional sales meeting. During the course of the meeting, Wade meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wade and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal.

answer

MBO

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question

High-performance work practices are those that lead to both high individual and high organizational performance. True or False

answer

True

question

answer

True

question

An organization that wants to have high-performance work practices should discourage self-managed teams and decentralized decision making. True or False

answer

False

question

A labor union is an organization that represents workers and seeks to protect their interests. True or False

answer

True

question

Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. True or False

answer

True

question

The Civil Rights Act, Title VII prohibits discrimination of employees who are above 40 years of age. True or False

answer

False

question

Human resource planning entails two steps: assessing current human resource assessment and meeting future human resource needs. True or False

answer

True

question

Job descriptions focus on the job, while job specifications focus on the person. True or False

answer

True

question

Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job. True or False

answer

False

question

One disadvantage of employee referrals as a source of job candidates is that it generates unqualified candidates. True or False

answer

False

question

There are only two ways of controlling labor supply through decruitment: firing and early retirements. True or False

answer

False

question

The burden to prove that selection devices used by managers to differentiate applicants are validly related to job performance is on managers. True or False

answer

True

question

Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light. True or False

answer

False

question

A new employee goes through two types of orientation: work unit orientation and procedural orientation. True or False

answer

False

question

Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks. True or False

answer

True

question

Written essay and critical incident are performance appraisal methods. True or False

answer

True

question

Variable pay systems reward employees for the job skills and competencies they can demonstrate. True or False

answer

False

question

Summer day camps and job sharing are types of family-friendly benefits that organizations are offering today.True or False

answer

True

question

People who prefer integration are more likely to respond positively to options such as flextime and part-time hours. True or False

answer

False

question

Which of the following is true of high-performance work practices?

answer

It encourages extensive employee involvement and greater employee control on decision making.

question

Which of the following is an example of a high-performance work practice?

answer

self-managed teams

question

________ is an example of a high-performance work practice.

answer

Increasing employee access to information

question

The first three activities of the human resource management process involves ________.

answer

identifying and selecting competent employees

question

The final three activities of the human resource management process ensure ________.

answer

that the organization retains competent and high-performing employees

question

Which of the following steps in the human resource management process identifies and selects competent employees?

answer

human resource planning and recruitment

question

Which of the following steps in human resource management helps retain competent and high-performing employees?

answer

performance management

question

Labor unions use ________ to protect the rights of their members.

answer

collective bargaining

question

The essence of affirmative action is to ________.

answer

prevent discrimination and enhance the status of members from protected groups

question

Which of the following Acts prohibits discrimination on the basis of physical or mental disabilities?

answer

Vocational Rehabilitation Act

question

Which of the following Acts gives employees the legal right to examine personnel files and letters of reference?

answer

Privacy Act

question

Which of the following Acts requires continued health coverage following termination of an employee?

answer

Consolidated Omnibus Budget Reconciliation Act

question

answer

Consolidated Omnibus Budget Reconciliation Act (COBRA)

question

Which of the following is true of the government legislations related to human resource management in different countries?

answer

In Australia, gender opportunities for women lag behind those in the United States.

question

The two most common forms of representative participation are ________.

answer

work councils and board representatives

question

________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.

answer

Work councils

question

Which of the following statements is true of the four generations that are working side-by-side today?

answer

The oldest, most experienced workers account for 6% of the workforce.

question

People who turned 21 in 2000 or later are known as ________.

answer

millennials

question

The first phase of the human resource management process involves ________.

answer

human resource planning, recruitment and decruitment, and selection

question

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.

answer

human resource planning

question

Managers begin human resource planning by ________.

answer

inventorying current employees

question

An assessment that defines jobs and the behaviors necessary to perform them is known as a ________.

answer

job analysis

question

answer

He should frame a job specification

question

A written statement that explains the job content, environment, and conditions of employment is called a ________.

answer

job description

question

A ________ states the minimum qualifications that a person must possess to successfully perform a given job.

answer

job specification

question

Recruitment is the process of ________.

answer

locating, identifying, and attracting capable applicants

question

If human resource planning shows a surplus of employees, management can reduce the organization's workforce through ________.

answer

decruitment

question

________ as a source of recruitment is limited to entry-level positions.

answer

College recruiting

question

answer

employee referrals

question

A disadvantage of using professional recruiting organizations is ________.

answer

their limited commitment to specific companies

question

________ are a temporary involuntary termination that can last from a few weeks to several years.

answer

Layoffs

question

In which of the following decruitment methods does an organization refrain from filling up the openings created by voluntary resignations or normal retirements of its employees?

answer

attrition

question

________ involves predicting which applicants will be successful if hired.

answer

Selection

question

Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.

answer

reject errors

question

answer

accept error

question

A ________ selection device is characterized by a proven relationship between the selection device and some relevant job selection criterion.

answer

valid

question

A ________ selection device indicates that the device measures the same thing consistently.

answer

reliable

question

Application forms ________.

answer

are most useful for gathering information

question

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an an example of a(n) ________.

answer

performance-simulation test

question

Assessment centers are best if they are used to select ________.

answer

senior management

question

Which of the following is true of written tests as a selection tool?

answer

They are relatively good predictors for supervisory positions.

question

A ________ includes both positive and negative aspects about the job and the company.

answer

realistic job preview

question

answer

intimating the employee about possible overtime

question

________ is the process of introducing a new employee to his job and the organization

answer

Orientation

question

The two types of orientations are ________.

answer

work unit orientation and organization orientation

question

Which of the following is a type of general training provided by organizations? customer service

answer

customer service

question

Which of the following is a type of specific training provided by organizations?

answer

team building skills

question

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?

answer

training by job rotation

question

In which of the following traditional training methods do employees work with an experienced worker who provides information, support, and encouragement?

answer

mentoring and coaching

question

Which of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?

answer

experiential exercises

question

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.

answer

E-learning

question

Which of the following is a technology-based training method?

answer

videoconferencing/teleconferencing

question

Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance?

answer

critical incident

question

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

answer

graphic rating scale

question

Which of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method?

answer

behaviorally anchored rating scale

question

A ________ is a method of performance appraisal where each employee is rated in comparison to other employees in his work group.multiperson comparison

answer

multiperson comparison

question

The ________ method utilizes feedback from supervisors, employees, and coworkers.

answer

360-degree appraisal

question

A ________ system rewards employees for the job competencies they demonstrate.

answer

skill-based pay

question

Which of the following factors does NOT influence the pay and benefits offered by an organization?

answer

employee ethnicity

question

Downsizing is the planned elimination of ________ in an organization.

answer

jobs

question

In providing assistance to employees being downsized, many organizations offer some form of ________.

answer

severance pay

question

In providing assistance to employees being downsized, many organizations offer some form of ________.

answer

employee counseling

question

Which of the following is most likely to be included in family-friendly benefits provided by organizations?

answer

time off for school functions

question

People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.

answer

job sharing

question

answer

layoffs

question

Another option that Jane feels can be considered is to ask some employees to share jobs or perform their jobs on a part-time basis. If the company does this, it would be ________.

answer

reducing the workweeks

question

answer

high-performance work practices

question

answer

The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates.

question

answer

behaviorally anchored rating scale

question

answer

skill-based pay system

question

answer

written essay

question

answer

MBO

TW MGMT 371 Chp. 13 – Flashcards

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