Therapeutic Communication Techniques – Flashcards
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Non-verbal
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Acceptance Listening Empathy Using silence Neutral response Eye contact
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Acceptance
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Recognizing the other person without inserting your own values or judgments. May be verbal or nonverbal; with or without understanding
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Listening
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Consciously receiving the client's message. Includes listening actively, responsibly, and seriously
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Empathy
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Experiencing another's feeling temporarily; truly being with and understanding another through active listening
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Using silence
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Suspending talk for a therapeutic reason
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Neutral response
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Showing interest and involvement without saying anything else
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Eye contact
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As appropriate to the client's culture
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Verbal
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Self-disclosure Clarification Restating Refocusing Open-ended questions Incomplete sentences Focusing
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Self-disclosure
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Sharing personal information at an opportune moment to convey understanding or to role model behavior
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Clarification
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Putting into words vague ideas or unclear thoughts of the client. Purpose is to help nurse understand, or invite the client to explain
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Restating
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Repeating to the client the main thought he has expressed to indicate the nurse is listening and interested; may encourage the client to elaborate
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Refocusing
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Picking up on central topics or "cues" given by the client
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Open-ended questions
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Asking questions that cannot be answered "yes" or "no", which are used to broaden conversational opportunities and to enable communication
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Incomplete sentences
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Encouraging the client to continue with phrases such as, "go on..."
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Focusing
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Helping the client to explore a specific topic
