Test 1 Chapter 1-4 business communication

Flashcard maker : Lily Taylor
In most organizations, the rumor mill tends to be particularly active when ___?
The formal communication network is not providing the information employees want.
The final step in the communication process is___?
Giving feedback to the sender.
When it comes to online etiquette,
It is vital to follow basic expectations for spelling, punctuation, and capitalization.
They key to a productive meeting is careful planning that addresses___?
All the above.
Diversity in the workplace can be based on differences in____?
All the above.
A good way to test the thoroughness of your buisness message is to check it for___?
The who, what, when, where, why, and how.
An example of internal communication would be____?
An e-mail message from a sales manager to salesperson asking for a report on travel expenses for a trade show.
The first step in the basic listening process is ___?
Physically receiving the message.
Associating youth with strength and age with declining powers is ___?
Which of the following is not an important factor to consider when choosing a medium for your message?
Gender of the audience.
Successful organization usually avoid the need for feedback.
False
Too much information is always better than not enough.
False
“Noise” refers to any interence that prevents the audience from receiving your message.
True
When conducting business over a meal, you should wait to bring out business papers until after the entree plates have been removed.
True
Informal teams are part of the formal structure of an organization and work to solve problems or work on specific activities.
False
To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.
True
Machine translation software is generally far more effective than human translators.
False
In every culture, it’s safe to assume that people view material comforts earned by individual effort as a sign of superiority.
False
Using form letters for routine communication is an outdated practice that shows disrespect for the audience.
False
Most of the information that flows downward in an organization is geared toward helping employees do their jobs.
True
Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.
False
In intercultural conversations, speaking slowly is usually regarded as a sign of disrespect.
False
To inform co-workers that the project you’ve all worked on for months has been unexpectedly eliminated, you should use the indirect approach.
True
As long as employees get the job done, most companies are not concerned with employees’ meeting expectations of business etiquette.
False
When making a decision, groups usually go through five phases: Orientation, Conflict, Brainstorm, Emergence, and Reinforcement.
True

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