question

The percentage of employees who are 55 or older is decreasing.

answer

False

question

Human relations skills are important for all levels of management, but are especially at the supervisory level of management.

answer

True

question

In carrying out management activities, managers play roles as if they were actors, but a manager's role will change:

answer

Quickly and frequently

question

An information technology department supervisory who has extensive knowledge of Internet web design possesses which of the following skills?

answer

Technical skils

question

Which of the following skills are needed more by supervisory management, but less by top management?

answer

Technical skills

question

The trend toward_____ results in supervisory increasingly working with work groups or teams.

answer

Empowerment

question

Which of the following terms best describes the supervisor's relationship with his or her employees?

answer

supervisory-to-employee

question

Reinvention involves organizations dramatically such elements as their size, organizational structure, and markets.

answer

True

question

"Exceptional" managers:

answer

Push for high quality

question

The process of _____ is needed to combine and coordinate the efforts of the members of the organization.

answer

Management

question

Less direct supervision is required as organizations seek to empower their employees.

answer

True

question

Supervisory management has control over a major segment of an organization, such as a department or plant.

answer

False

question

Organizing involves bringing together the organization's physical, financial, and human resources in order to accomplish objectives.

answer

True

question

Top managers need more technical than supervisors do.

answer

False

question

To reach objectives, management must perform three basic organizational activities. Which of the following is NOT one of those activities?

answer

Facilitating

question

Studies have found that behavior of "exceptional" and "average" supervisors is essentially identical.

answer

False

question

In choosing a manager, the best technical person is always the best supervisor.

answer

False

question

Management is needed because, without it, people in the group would go off on their try to reach the organization's objectives independently of group members.

answer

True

question

Which of the following statements is (are) true?

answer

Supervisors promoted from within understand the culture of the organization.

question

Which of the following management functions is performed more by top management?

answer

Planning.

question

Planning how to increase efficiency in production is usually done by:

answer

Supervisory managers.

question

The organization's ____ define(s) the fundamental purpose the organization attempts to serve.

answer

Mission.

question

A ____ is a distinct smaller part of a program.

answer

Project.

question

A rule is stronger than a policy.

answer

True

question

Short- and intermediate-range plans of one month to one year are usually made by:

answer

Middle managers.

question

Scenario planning has a short-term focus and is typically associated with planning at the supervisory level.

answer

False

question

Objectives should:

answer

Be specific, measurable and challenging.

question

A ____ is an example of a standing plan.

answer

Policy.

question

Many managers neglect planning to focus on present work problems.

answer

True

question

Anticipating alternative future situations and developing courses of action for each alternative is ____ planning.

answer

Scenario.

question

Objectives cannot be measured.

answer

False

question

Identifies work stages on a vertical axis and schedule completion dates horizontally.

answer

Gantt Chart.

question

Top-level managers plan for a longer time frame than supervisory-level managers do.

answer

True

question

Supervisors are involved with short-term planning that usually spans a timeframe of one day to six months

answer

True

question

A program is a single use plan.

answer

True

question

Many of the short-term crises that managers face could be eased by proper planning.

answer

True

question

____ are what you want to accomplish-the focus toward which plans are aimed.

answer

Objectives.

question

Which of the following types of plans is often discarded after use?

answer

A single-use plan.

question

The "Siamese twins" of management are:

answer

Planning and controlling.

question

A budget is which of the following?

answer

A single-use plan.

question

Ethics are the standards that are used to judge rightness or wrongness of a person's behavior toward others.

answer

True

question

Whom to promote to a supervisory position is an unprogrammed decision.

answer

True

question

____ are the standards used to judge the "rightness" or "wrongness" of one person's behavior toward others.

answer

Ethics.

question

Which of the following is NOT one of the guidelines for brainstorming?

answer

Pride of authority is maximized.

question

Which of the following statements regarding supervisors is(are) true?

answer

Supervisory managers are involved in directing employees' behavior toward achieving the organization's goals. Supervisors must make more decisions more frequently than other managers. The decisions that managers make are interrelated and often have to be made quickly.

question

The Vroom-Yetton model provides guidelines on the extent to which subordinates are involved in decision making or problem solving.

answer

True.

question

Span of management is the number of decisions a given manager can make in one day.

answer

False.

question

Which of the following is NOT one of the styles described in the Vroom and Yetton model?

answer

Dynamic

question

Determining whether the decision is achieving results involves the control function of management.

answer

True

question

The Myers-Briggs Type Indicator (MBTI) helps identify a group's problem-solving style.

answer

False

question

Which of the following is NOT one of the four internal dimensions of personal style of the Myers-Briggs Type Indicator?

answer

Creating

question

The analysis of costs relative to advantages is known as:

answer

Cost/benefit analysis.

question

Which of the following statements is(are) true?

answer

If a given event is inevitable, no decision is needed.

question

Fluency is the ability to let ideas flow out of your head like water over a waterfall.

answer

True.

question

The decision about how frequently to do maintenance servicing is an example of a(n):

answer

Programmed decision.

question

A(n) ____ decision is one which is routine and repetitive.

answer

Programmed.

question

The last step in the decision-making process is:

answer

Following up and evaluating decisions.

question

When the whole is greater than the sum of the parts, this process is known as:

answer

Synergy

question

An accident just occurred in the department that Tom supervises. Tom is faced with making which of the following types of decisions?

answer

Unprogrammed decision.

question

Synergy means that the whole is less than the sum of the parts.

answer

False

question

The process of determining how activities are to be grouped is called departmentalization.

answer

True

question

Geographically dispersed organizations tend to be centralized.

answer

False

question

Conflict between line and staff personnel often develops because of overlapping authority and responsibility.

answer

True

question

Perhaps the greatest cost of downsizing is the social cost to employees.

answer

True

question

The span of control principle holds that:

answer

There is a limit to the number of people a manager can supervise effectively.

question

In a(n) ____ organization form, "helping hands" symbolize that all other levels of the organization are there to help and support the sales personnel to better serve and satisfy the customer.

answer

Inverted pyramid.

question

The functional approach to departmentalization provides the best opportunity for training and developing new managers.

answer

False

question

In Likert's internal systems model, there are three broad categories of variables: causal, intervening, and end-results variables.

answer

True

question

A restricted kind of authority which gives a staff person authority over an operation is called:

answer

Functional authority.

question

A narrow span of management is needed by middle managers because they must spend much of their time in long-range planning and working with outside interest groups.

answer

True

question

One of the disadvantages of the matrix structure is the possible lack of:

answer

Clarity and coordination in assigned roles.

question

These individuals use their expertise to assist others in various areas of business activities:

answer

Staff personnel.

question

In a line organization:

answer

Each person has clearly defined responsibilities and reports to an immediate supervisor.

question

The unity of command principle states that line employees should not interact with staff employees.

answer

True

question

The three basic activities common to all manufacturing operations are:

answer

Financing, producing, and selling.

question

Grouping together the major functions such as production, sales, and finance is called product departmentalization.

answer

False

question

The increase in education and ability of both supervisors and employees means that supervisors need to have narrower spans of control.

answer

False

question

All of the following are benefits of downsizing EXCEPT:

answer

Constant and close supervision on each level.

question

The matrix organization permits an organization to respond more quickly to change than the functional approach does.

answer

True

question

Wide spans of management save the company money.

answer

True

question

In the acceptance view of authority:

answer

A manager has authority when it has been accepted by the manager's subordinates.

question

All of the following are benefits of delegation, EXCEPT:

answer

Lessened control.

question

All of the following are reasons why employees might not welcome delegation, EXCEPT:

answer

Ambiguous or unclear duties and responsibilities are assigned to them.

question

The ability to influence people, events, and decisions is:

answer

Power.

question

The "right" to do something, is known as:

answer

Authority.

question

Accountability flows downward.

answer

False

question

Two of the least effective ways of empowering and developing people are coaching and teaching.

answer

False

question

Granting authority, assigning responsibility, and requiring accountability are part of the

answer

Delegation process.

question

Mastering the art of delegation and ____ are essential to a leader's growth, development and effectiveness.

answer

Empowerment.

question

Managers who delegate effectively, have more time to spend on planning and trouble-shooting.

answer

True

question

There is only way that power can be obtained, and that is by experience.

answer

False

question

There are two views of authority: the acceptance view of authority, and the informal view of authority.

answer

False

question

Referent power is based on people's identification with a leader and what that leader symbolizes.

answer

True

question

Due to the desire for control, some leaders do not like to delegate tasks.

answer

True

question

According to the formal view of authority, authority is conferred.

answer

True

question

The process by which leaders distribute and entrust activities and related authority to other people in the organization, is known as:

answer

Delegation.

question

One of the benefits of delegation is that employees will have enhanced power.

answer

True

question

The first step in the process of delegation is:

answer

Granting authority.

question

Organizations can function properly without a system of authority.

answer

False

question

The CEO of an organization fires the organization's President. The CEO got his authority from:

answer

The Board of Directors.

Supervisory Management Ch 1-5 – Flashcards

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