question

Quick service restaurants have basically saturated the market. One strategy that some QSRs are using to increase sales is...

answer

Co-branding at stores and nontraditional locations

question

TGI Friday's, Houlihan's, and Bennigan's are examples of...

answer

Dinner house theme restaurants

question

A(n) ______ menu offers items that are individually priced.

answer

A la carte

question

Good examples of casual dining restaurants are..

answer

McDonald's and Burger King

question

Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering a restaurant collectively make up the...

answer

Ambience

question

The target market and concept, to a large extent, will determine the..

answer

Menu prices

question

Fusion restaurants are...

answer

a blend of two cuisines

question

Novelle cuisine translates to what?

answer

Lighter cuisine

question

The average person spends about what percent of their food dollar away from home?

answer

47.5%

question

Which of the following is considered a themed restaurant?

answer

House Blues

question

The _____ must harmonize with the theme of the restaurant.

answer

menu

question

The word "restaurant" is a French word meaning?

answer

restore

question

Groups of restaurants identical in market, concept, design, service, food and name are known as...

answer

Multi-owner independent restaurants

question

The original McDonald's concept was expanded by..

answer

Ray Kroc

question

______ is the fastest growing segment of the ethnic market.

answer

Mexican

question

A(n)_____ menu repeats itself after a period of time.

answer

Cyclical

question

Quick service restaurants are also known as...

answer

Fast food

question

Family restaurants evolved from the

answer

Coffee shop style restaurant

question

Franchises are most often affiliated with....

answer

Chains

question

A(n) _____ menu offers one or more items for each course at a fixed price.

answer

Table d'hôte

question

The classification of restaurant categorized by price, decor, atmosphere, higher level of formality, and menu made from scratch using fresher high quality ingredients is...

answer

Fine dining

question

The _____ are credited with the "culinary arts."

answer

French

question

Theme restaurants are particularly appealing because they

answer

Offer a total experience and social meeting place

question

_______ is the market leader in quick service chicken market.

answer

KFC

question

Chinese, Spanish, Thai, Indian, and mediterranean are all examples of ______ restaurants.

answer

Ethnic

question

Which of the following is a current trend in restaurant service?

answer

Continued diversification

question

The founders of classical cuisine are

answer

Marie Antoine Careme and Auguste Escoffier

question

Ponderosa, Bonanza, Chart House, and Outback are all examples of

answer

Steak houses

question

_____ are operations owned by one or more owners who are usually involved with the day-to-day operations of the business.

answer

Independent Restaurants

question

A French chef was first installed in the White House by which president?

answer

Thomas Jefferson

question

A group of typical guest who give an opinion on topics presented to them is known as

answer

a focus group

question

Examples of a quick service/ fast food restaurants are

answer

Pizza Hut, KFC, and Subway

question

Quick service restaurants have increased in popularity because of

answer

their location strategies

question

_______ simplified French cooking and reduced the number of sauces to five "mother sauces."

answer

Auguste Escoffier

question

Most ethnic restaurants are

answer

Independently owned and operated

question

All of the following are questions that deal w/ purchasing EXCEPT:

answer

a. what is our par stock? -B. By how much can we exceed our reorder print c. Who will do the purchasing d. Who will do the receiving and storage

question

American Service refers to

answer

less formal, yet professional served

question

Food cost percentage is defined as

answer

Food cost divided by food sales times 100

question

Prime cost is

answer

Food and labor cost

question

If total food sales are $50,000 and the cost of food is sold is $16,500, then food cost percent is

answer

33%

question

The Beacon Drive Inn had food sales of $45,000, an opening inventory of $8,000, purchases of $13,000, and an ending inventory of $9,000.

answer

26.7%

question

The contribution margin is the

answer

The gross profit made from a menu item

question

Forecasting sales has two components

answer

guest counts or covers, and average check amount

question

Forecasting is used

answer

For sales projections, staff levels, and cost percentages to determine if the staff is efficient

question

Each kitchen station must create

answer

production control sheets

question

Proper staffing in the kitchen is crucial, along with

answer

Training and developing skills

question

Which of the following costs is typically the highest cost in operating a restaurant?

answer

Labor

question

Strict controls on food inventory are important for

answer

receiving, storing, dating, and using

question

How is food cost percentage calculated?

answer

Cost of food sold divided by food sales

question

A _____ is used to track food and beverage charges and other retail charges.

answer

POS system

question

Financial management reporting needs to be

answer

detailed and inclusive

question

If total sales are $2255.00 and 110 guests were served, the average guest check would be

answer

$23.18

question

Back-of-the-house restaurant systems are also known as

answer

product management systems

question

There are ____ accounting periods in a typical restaurant.

answer

13

question

If beverage sales are $25,600 and beverage costs are $7,500 the beverage cost percent is

answer

29.3%

question

Organization and performance on the cooking line as well as good results depend on

answer

teamwork

question

A par stock

answer

The level to keep on hand

question

Average beverage cost percentage runs

answer

18%-24%

question

Combined food and labor costs are known as

answer

prime costs

question

Production sheet calculations include

answer

counting products on-hand

question

Which of the following is NOT a cost that management can control?

answer

Rent

question

Production sheets are used for which of the following purposes?

answer

Serve as the key to consistency and food quality

question

Describing, recommending, showing, and offering a variety of food and beverage choices to a guest is known as

answer

Suggestive selling

question

The average check refers to

answer

The average money spent per guest

question

The cost of a lease should be _____ to _____ percent of sales.

answer

5,8

question

Personal digital assistants (PDAs) are used by

answer

Restaurant servers

question

Product specification determines _____.

answer

Cut of meat, weight, fat, etc.

question

Curbside appeal includes

answer

the appearance of the property from the parking lot to the restrooms

question

The "back of the house" us usually run by the

answer

Kitchen manager

question

The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the

answer

Greeter or hostess or host

question

The person responsible for ordering should never be the

answer

same person

question

A cover is equivalent to

answer

A guest

question

A person considering a position in a high-end hospital food service setting should

answer

Have knowledge of dietetics and nutrition

question

A popular trend in military foodservice that offers alternatives to its personnel is

answer

McDonald's and Burger Kind franchises on military bases

question

Managed services labor costs range from

answer

The low teens to 50%

question

Military food service is interested in management companies mostly to

answer

Save money and be more efficient

question

Elementary and Secondary schools may participate or not in the National School Lunch Program. Participating allows the school to

answer

Save money when federally funded

question

Which of the following is a major challenge in elementary and secondary school foodservice?

answer

Balancing salability with good nutrition

question

Which of the following would be considered a disadvantage of using managed contract services?

answer

May be perceived as institutional

question

For patients whose diets are not restricted, some hospitals have adopted a concept called

answer

Room service menu

question

Managed service contractors have about ____ of the Business and Industry Market.

answer

80%

question

In college campus foodservice, the daily rate refers to the amount of

answer

Money required per day from each person to pay for the foodservice

question

Schools that participate in the National School Lunch Program are able to take advantage of

answer

Federal funding in the amount of about $2.29 per meal per student

question

If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be

answer

$6.25

question

Commercial foodservice differ from noncomercial in that

answer

Commercial foodservice is for profit

question

Responsibilities in managed services do NOT include

answer

Building and grounds

question

The leisure and recreation segment of managed services includes

answer

Stadiums, arenas, and parks

question

Budgeting is easier with on-campus college foodservice because

answer

Students have prepaid for their numbers are easier to forecast

question

Examples of the types of service a company like Sodexho might provide include

answer

Housekeeping, groundskeeping, and foodservice, and plant operation and management as well as facilities management

question

Some of the driving forces and trends with college campus foodservice are

answer

Branded concepts, privatization, campus cards and computer use

question

Companies that operate their own food service operations are called

answer

self-operators

question

Which of the following is NOT included in managed services?

answer

Hotel cafeteria

question

Colleges are more diverse in their food service operations

answer

because there are many places and occasions for food service

question

Businesses use managed food services for many reasons, one of which is that

answer

quality and financial arrangements are better

question

Inflight foodservice management operators

answer

plan menus, develop product specifications, and arrange purchasing contracts

question

Sodexho, a leading food and facilities management services company in North America, deals primarily in the areas of serving

answer

schools, restaurants, and hosptials

question

The rationale behind the enactment of the National School Act of 1946 was

answer

if students received good meals, the military would have healthier recruits

question

What managed services company began by turning vending into a service?

answer

Aramark

question

Inflight foodservice refers to

answer

Food service onboard aircraft

question

In an effort to increase cash sales and to manage profitability, managers of health care operations have become more resourceful by

answer

developing concepts like medical malls with retail shops, bakeries, catering, and restaurants

question

The main focus of hospital foodservice is the

answer

Tray line

question

In terms of managed services, feeding military personnel includes

answer

Feeding troops, officers in clubs, dining halls and military hospitals

question

Airlines regard inflight foodservice as

answer

an expense that needs to be controlled, resulting in less food served onboard

question

Compared to commercial operations, managed services have the advantage of

answer

being able to predict the number of meals and portion sizes

question

The greatest global employment opportunity is

answer

tourism

question

What organization supports the World Tourism Organization?

answer

United Nations

question

Which major tourist country destination does NOT have a cabinet-level official for tourism?

answer

The U.S

question

An increase an internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of

answer

current industry trends

question

Cities often establish an organization to attract and retain visitors, this is called

answer

Convention and Visitors Bureau

question

All of the following are reasons that people travel EXCEPT:

answer

To participate in something stressful

question

The country that is number 1 in tourism revenue is

answer

The US

question

Business travelers stay over a Saturday night when they travel in order to

answer

Take advantage of lower airfares

question

The cruise market has accommodated about ___ of Americans

answer

17%

question

Most ecotourism destinations can be found in

answer

Developing countries

question

Travel in middle ages was mostly for

answer

religious reasons

question

The largest single cost for airline operations is

answer

Labor

question

All of the following are trends in tourism EXCEPT:

answer

a decrease in cost of air travel

question

Travel is on the increase and expected to continue to increase in the coming years due to

answer

longer life span

question

Sustainable tourism

answer

Places a broad-based obligation on society

question

An example of a popular ecotourism destination is

answer

Costa Rica

question

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career?

answer

Comprehensive knowledge of classical cookings

question

Interdependency between various segments of the hospitality industry means that

answer

each segment, to an extent, depends on another for business

question

Which of the following would be considered business travel

answer

Trade shows and expositions

question

Ecotourism refers to

answer

An emphasis on nature and native cultures

question

New money spent by tourists and then respect by hotels and restaurants in the community for goods and services is known as

answer

The multiplier effect

question

The leading international organization in the field of travel and tourism is

answer

World Tourism Organization

question

Tour operators

answer

Promote tours and trips that they plan and organize

question

Ecotourism is synonymous with

answer

sustainable tourism

question

One yield management technique for maximizing sales income by lowering the price of seat according to expected demand is

answer

Capacity control

question

Cultural tourism is motivated by

answer

Lifestyle and heritage offerings of a community

question

Cultural tourism or World Heritage sites are often designated by

answer

United Nations Educational, Scientific, and Cultural Organization

question

The airline industry, like other segments of the hospitality industry, relies on ____ markets as a source of business.

answer

Feeder

question

200 million people are employed in the tourism industry, making it the

answer

largest producer of tax revenues

question

One of the greatest influences on tourism is

answer

Airlines

question

Rail Travel in the US was established around the

answer

1830s

question

All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT:

answer

lower rates of employment

question

A person who spends less than a year traveling to places other their environment is known as a

answer

Tourist

question

Which statement is false with regard to travel agencies?

answer

Travel agents make money by charging the provider fee

question

The pleasure traveler constitutes what percentage of the rental car market?

answer

30%

question

The benefits of the hub-and-spoke system include all of the following except:

answer

Larger-capacirt planes can be used

question

Travel agents

answer

are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels.

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