Flashcards and Answers – Principles of Management Chapter 1
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The management process
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planning, organizing, leading, and controlling
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Planning
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the process of setting performance objectives and determining what actions should be taken to accomplish them
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Organizing
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assigning tasks, allocating resources, and coordinating the activities of people and groups to accomplish plans
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Leading
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the process of arousing people's enthusiasm and inspiring thier efforts to work hard to fulfill plans and accomplish objectives
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Controlling
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the process of measuring work performance, comparing results to objectives, and taking corrective action as needed
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Categories of Managerial Roles
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Informational, Interpersonal, and Decisional
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Agenda Setting
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Develops action priorities for accomplishing goals and plans
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Networking
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The process of creating positive relationships with people who can help advance agendas
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Social Capital
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A capacity to attract support and help from others to get things done
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Technical Skill
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The ability to use expertise to perform a task with proficiency
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Human Skill
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The ability to work well with others
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emotional intelligence
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the ability to manage ourselves and our relationships effectively
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Conceptual Skill
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The ability to think analytically to diagnose and solve complex problems
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Cognitive intelligence
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the ability to think systematically and identify cause-effect patterns in data and events
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Intellectual Capital
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The collective brainpower or shared knowledge of a workforce
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The Glass Ceiling Effect
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An invisible barrier limiting career advancement of women and minorities
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Shamrock Organization
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Operates with a core group of full-time long-term workers supported by others who work on contracts and part-time
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In a Free Agent Economy...
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People change jobs more often and many work on independent contracts with a shifting mix of employers
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Self Management
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The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience
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Open System
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transforms resource inputs from the environment into product outputs
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Productivity
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the quantity and quality of work performance with resource utilization considered
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Performance Effectiveness
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An output measure of task or goal accomplishment
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Performance efficiency
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An input measure of resource cost associated with goal accomplishment
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Manager
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A person who supports, activates, and is responsible for the work of others
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Top managers
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guide the performance of the organization as a whole or one of its major parts
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Middle Managers
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oversee the work of large departments or divisions
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Team Leaders
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report to middle managers and supervise non managerial workers
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Corporate Governance
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When a board of directors holds top management accountable for organizational performance
