PMP Chapter 8 – Flashcards
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_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.
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Appraisal cost
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Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.
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define
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_____ means that a product can be used as it was intended.
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Fitness for use
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A _____ is a standard of measurement in quality management.
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metric
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_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.
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Rework
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____ is an independent test performed by end users prior to accepting the delivered system
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User acceptance testing
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An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram
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analyze
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_____ correct(s) or prevent(s) further quality problems based on quality control measurements.
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Process adjustments
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Performing quality assurance is a subprocess of the _____ process of project quality management.
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executing
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Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities
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3.4
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_____ addresses the ease of performing maintenance on a product
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Maintainability
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_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization
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ISO 9000
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_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
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Benchmarking
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Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.
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monitoring and controlling
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A(n) _____ is any instance where the product or service fails to meet customer requirements.
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defect
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Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.
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DMAIC
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_____ involves choosing part of a population of interest for inspection
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Statistical sampling
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The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems
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six 9s of quality rule
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A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
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normal distribution
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A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
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normal distribution
