The design of an organization is crucial as it determines all aspects within the organization, from work flow to overall success. If there are issues with the organizational design, they should be identified, along with key roles and phases in the organization's design process. The current business model should support future design enhancements. Design, analysis, and future enhancement efforts should always align with the organization's mission and values.
This organizational design paper will assess the design of McLeod Regional Medical Center, including its internal and external factors, and how these factors impact behavior and accountability within the organization (Default University, 2013). Organizational design analysis refers to the guided process of integrating technology, people, and information in an organization. The organizational design strives to closely align with the mission, values, and purpose of t
...he organization.
The design process aims to improve the likelihood of success for all staff members (Libber, 2008). McLeod Regional Medical Center is a locally owned non-profit organization that provides healthcare to over 15 counties in South Carolina and North Carolina. Our hospital employs over 750 physicians and 4,700 skilled staff members.
Our facility has a total of 771 acute licensed beds and 88 licensed skilled nursing beds. McLeod Regional Medical Center operates under a decentralized design, where decisions are made at different levels of management. We rely on a team environment and utilize proper delegation, technological advancements, and weekly meetings to manage our system. Our common goal for all employees is to provide excellent healthcare that enhances and improves the well-being of patients in South Carolina and Southeastern North Carolina. Our core values of person, quality, caring, and integrity are incorporated int
every patient's care. The successful implementation of our mission and values is vital for the organization's success. Goal recognition and mission statements are covered in hospital orientation and are mandatory for all new employees. During the interview process and throughout the unit orientation phase, we review the organizational environment, authority relationships, job descriptions, and support documents. The authoritative hierarchy is discussed verbally at the point of hire and is expected to be followed by all employees.A strong sense of unity and accountability is crucial in maintaining an effective nomad system. McLeod Regional Medical Center ensures this by assigning each staff member a unit supervisor, who in turn reports to the department head. This clear line of reporting gives employees a clear understanding of their responsibilities and who they are accountable to (Libber, 2008).
McLeod Regional Medical Center received the 2010 Quest for Quality Prize, a recognition of our organizational success. Reflecting on this achievement, our leaders identified six core factors that contributed to our success: physician leadership, work parameterization, improvement methodologies, executive engagement, change theory, and infrastructure dedicated to improvement work.
These factors guided our executive leaders in seeking opportunities for further organizational growth and success. One example of this is the implementation of the rover program at our hospital. Under this program, an intensive care unit nurse is assigned to visit at-risk patients throughout the hospital during their shift. They assess the disease process, identify additional care needs, and assign appropriate patient care (Intensive care unit versus floor admission). As a result of such initiatives, our hospital has witnessed a 20% decrease in mortality rates over the past three years.The enhancement of patient care, the creation
of new job opportunities, and the recognition of McLeod Regional Medical Center as a top-rated hospital system have all been achieved through this improvement (American Hospital Association, 2010). For McLeod Regional Medical Center, important internal factors for employees include knowledge, attitude, and core values. These factors can either promote or hinder the growth of an organization. Knowledge is crucial as it increases awareness of risk factors and provides a basis for taking necessary action. In terms of patient care, educational knowledge allows for accurate instructions. The strength of an employee's knowledge base can impact outcomes and patient satisfaction scores. However, success is not solely determined by skills and education but also by self-belief and drive. In the hiring process, McLeod Regional Medical Center considers a potential employee's core values, which should align with the organization's values for success. An employee's attitude and drive reflect their core values. If an employee believes in the organization's goals and values, they will be motivated to succeed and advocate for both the patients and the organization. Attitude plays a crucial role in stimulating drive, participation, and growth (Libber, 2008).McLeod Regional Medical Center takes into consideration several external factors that are important for its operations. These factors include social support, media influence, cultural and economic factors, as well as social laws and regulations. Social support is directly linked to patient satisfaction scores. When the community supports the hospital's efforts, it leads to more recommendations and an increase in the patient population. The media is another external factor that can greatly influence the organization. Utilizing public service announcements and social media, as well as involving the community, allows McLeod to reach
out to the community and educate them about healthcare. In addition, the hospital offers services such as cultural interpreters, TTY phones, VISIT monitors, and cultural counseling to cater to individuals from diverse backgrounds who have different values and beliefs. Overall, the organizational design process is crucial for the hospital's growth and success within the community. Key roles, patient population, employee knowledge and skills, core values, and mission statements all need to align for the organization to thrive. (McLeod Regional Medical Center, 2013).In the planning process, it is crucial to consider and address both internal and external factors. Additionally, community outreach programs should be incorporated into the overall development process.
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