Flashcards and Answers – Organizational Communication Argumentative
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A nurse manager is reviewing concepts related to organizational communication with a group of charge nurses. which of the following statements made by a charge nurse requires additional teaching?
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a. "managers should not provide overwhelming amount of information to subordinates." b. "information should be informally distributed" - answer. formally distributed! c. "Information should be unaffected by perceptions, values, and emotions."
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Which of the following types of communication is informal, becomes distorted, and typically involved three or four individuals?
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Grapevine - answer Horizontal Upward
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Which of the following should be included in an interprofessional or interdisciplinary team? (all that apply)
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respiratory therapist provider nurses dietitian
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A charge nurse is reviewing organizational structure with a group of newly licensed nurses. which of the following should she include in her discussion?( all that apply)
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lines of authority organizational size formal structures informal structures
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A nurse is reviewing professional communication skills with a newly licensed nurse. which of the following is a form of effective communication?
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assertive ( most effective communication technique that is used to convey information in an informative and professional manner)
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A nurse manager is discussing aggressive communication with a nurse who is having conflicts with peers due to her ineffective communication patterns. which of the following should the nurse identify as a characteristic of aggressive communication?
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infringes on the rights of others
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A nurse manager is conducting an in-service on ineffective communication patterns. which of the following should she include when discussing components of passive communication? (all that apply)
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Puts others' needs and wants ahead of self Avoid conflicts Difficult time saying "no"
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Which of the following should a nurse include in the verbal SBAR report to a provider? (all that apply)
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Background, ASsessment, Situation, Recommendation
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A nurse manager is discussing formal and informal structure or processes with a newly licensed nurse. which of the following statements made by the newly licensed nurse requires further teaching?
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"Formal structures are generally highly planned." "A written policy is a type of formal structures" "informal structures are visible" --> answer. informal structures or processes tend to be hidden and unplanned. informal processes are not usually discussed or written.
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A nurse manager is discussing organizational concepts in a charge nurse meeting. which of the following statements by a charge nurse indicates a need for further teaching?
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"organizations are formed due to a large number of workers requiring a supervisor to oversee work efforts." " organizational size will impact interactions, communication, and decision-making within the organizational structure." "Smaller organizations find communication more difficult due to size and complex processes." -- answer. larger organizations, not smaller ones, find communication difficult due to size and complex processes.
