Organizational Change Management Chp 3 – Flashcards
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Goal
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A level of proficiency or standard of behavior we wish to attain within a specified period of time.
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Values
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concepts or beliefs about desirable outcomes that transcend specific situations and guide your selection or evolution of behaviors and events.
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Instrumental values
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are the hows of goal setting. the standards of behavior by which we achieve desired ends. Courage, honesty, compassion, and loving are examples of. instrumental values.
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Terminal values
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are the whats the end states or goals that we would like to achieve during gout lifetime. Such values include a happy family life, career success, wisdom, salvation, prosperity, or sense of accomplishment
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Tangible values
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are things you can see, feel, or hold including the kind of car you want to drive, the level of income you want to have, and the size of the house you want to own. Tangible values consist of the material things you want to possess.
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Intangible Values
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deals with concepts rather than things. Freedom, independence, happiness, friendship, and love are intangible values and can be defined differently for each person. Intangible values consist of ideals you wish to strive towards or pursue.
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SMART Goals
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S- specific M- measurable A- Attainable R- Realistic T- time Frame
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Ethics
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refers to the moral character of a group or organization. they are moral principles that people use to guide their behavior by separating right from wrong
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Ethical Barometer
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stems form his or her experience and background. this diversity affects the ethical decision-making and goal-setting processes, outcomes, and ramifications
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Ethical Dilemmas
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situations where we are faced with setting goals or making decisions that will be based largely on judgements and determinations rather than on indisputable facts. they can be the result of gross misunderstanding, value conflicts, cultural differences, conflicts of interest, ect.
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Stakeholders
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those in an interest in the outcome of a decision are referred to as
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moral development
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six stages and 3 levels. each level represents a shift in the social-moral perspective of the individual that explains how judgements affect action.
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Pre-conventional Level
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a person's moral judgements are characterized by concrete, individual perspectives. Behaviors are guided by self-interest to obey the rules in order to advise punishment. Members follow rules out of fear and managers are autocratic
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Conventional level
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basic understanding of the need to conform to societal standards, realizing that norms and conventions are necessary to uphold society. Members tend to identify with the rules, uphold them consistently, and behave in ways society defines as right. Collaborate and understand the need to fulfill obligations. Managers encourage cooperative and productive working relationships
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Post conventional level
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reasoning based on personal values and principles. individuals will make ethical decisions based on personal judgements and no on societal norms. when faced with a conflict between a law and a personal core value, internal beliefs will guide the decision rather than the law. individuals seek out new solutions and work independently while managers focus on the needs of employees
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Ethical decision making
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involves recognizing that an issues involves an ethical question making an ethical judgement, deciding to do the ethical thing, and actually acting ethically.
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Code of ethics
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a written statement of values and guidelines for how to treat employees and customers. provide a tangible description of what the company stands for, what it wants to achieve, and the means for achieving its goals.
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Ethics Test
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series of questions that aids employees in making well-considered judgements about a situation before making a decision. Provides criteria to be considered when determining if a course of action is ethic.
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Purified idea
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"am I thinking this action or decision is right just because someone with appropriate authority or knowledge says it is right?
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Decision making model
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frameworks that employees can use to help make decisions about ethical actions by following a short step by step list of rules.
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Ethical Audit
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a broad based agreed upon system that lets an organization consistently focus and refocus on its values and water its performance is meeting the standards it professes. It analyzes the situational and environmental factors that have a significant impact on ethical behaviors and internal policies,
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Ethics Training
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companies can offer their employees training about the company's policies and values and how to incorporate an ethical component into their decisions on an everyday basis.
