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1. If no one is aware of conflict, it is generally agreed that _____.

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no conflict exists

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2. Which of the following is not included in the definition of conflict?

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disruption of tasks

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3. What is one of the views of conflict? .

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traditional view

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4. The traditional view of conflict is the belief that conflict is _____.

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harmful

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5. The traditional view of conflict argues that conflict _____.

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must be avoided

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6. Which one of the following is not part of the traditional view of conflict?

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inevitable

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7. The ______ view of conflict argues that conflict arises from management failure.

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traditional

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8. Which one of the following views on conflict dominates in most actual groups and organizations?

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traditional

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9. The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group.

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human relations

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10. The human relations view of conflict advocates _____ conflict.

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acceptance of

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11. According to the interactionist's perspective, a group that functions without conflict is _____.

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prone to become static and apathetic

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12. The _____ view of conflict argues that conflict is necessary for a group to perform effectively.

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interactionist

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13. Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the _____ view of conflict.

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interactionist

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14. Which is not a type of conflict identified by the interactionist view?

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organizational

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15. _____ conflict supports the goals of the group and improves its performance.

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functional

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16. _____ conflict hinders group performance.

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dysfunctional

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17. Conflict is functional if it _____.

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none of the above

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18. The most important criterion in determining whether conflict is functional or dysfunctional is _____.

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performance

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19. Conflict that relates to the content and goals of work is termed _____ conflict.

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task

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20. _____ conflict focuses on interpersonal interaction.

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process

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21. _____ conflict relates to how the work gets done.

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process

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22. _____ conflicts are almost always dysfunctional.

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relationship

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23. For process conflict to be productive, it must be _____.

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kept low

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24. For task conflict to be productive, it should be _____.

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kept at low-to-moderate levels

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25. The first stage of the conflict process is termed _____.

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potential opposition or incompatibility

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26. The categories of causes or sources of conflict include all of the following except _____.

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group interaction

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27. Which of the following is not considered one of the potential sources of conflict?

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value similarities

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28. High job specialization can lead to _____ conflict.

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structural

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29. Stage II of the conflict process deals with conflict being _____.

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perceived and felt

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30. In which stage are conflict issues defined?

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cognition and personalization

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31. _____ intervene(s) between people's perceptions and their overt behavior.

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intention

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32. In assessing intentions, cooperativeness is the degree to which _____.

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one party attempts to satisfy the other party's concerns

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33. The dimension of assertiveness refers to situations _____.

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in which one party attempts to satisfy his or her own concerns

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34. Which is not one of the five conflict-handling intentions?

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resisting

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35. The conflict-handling intention of collaborating is _____.

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assertive and cooperative

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36. The conflict-handling intention of avoiding is _____.

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unassertive and uncooperative

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37. The conflict-handling intention of accommodating is _____.

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unassertive and cooperative

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38. Which of the following conflict-handling orientations might involve attempting to find a win-win solution?

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collaborating

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39. Which type of conflict-handling intention results in a person seeking to suppress conflict?

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avoiding

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40. When one party is willing to sacrifice in order to maintain the relationship, this type of intention is called _____.

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accomidating

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41. In which stage of the conflict process does conflict become visible?

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behavior

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42. Which stage of the conflict process is best conceptualized as a dynamic process of interaction?

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IV

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43. Conflict management techniques can _____ conflict.

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both resolve and stimulate

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44. Which of the following is not a conflict-resolution technique?

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appointing a devils advocate

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45. Which of the following is a conflict-stimulation technique?

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bringing in outsiders

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46. What is the overall goal of conflict management?

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achieving the desired conflict level

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47. Which one of the following might not be a functional outcome of the conflict process?

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avoid risk

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48. Conflict is dysfunctional when it _____.

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reduces group cohesiveness

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49. Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _____.

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the exchange rate for those goods and services

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50. The terms negotiation and _____ are used interchangeably.

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bargaining

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51. The two general approaches to bargaining are known as ________.

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effective and reflective

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52. _____ bargaining is negotiation that seeks to divide a "fixed pie."

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distributive

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53. The example of labor-management negotiations over wages exemplifies _____ bargaining.

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distributive

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54. The focus of relationships in distributive bargaining is _____.

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the short term

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55. Integrative bargaining focuses on _____.

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long-term relationships

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56. The point below which either negotiating party would break off negotiations is known as the party's _____ point.

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resistance

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57. Which bargaining strategy is preferable for use in intra-organizational behavior?

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integrative bargaining

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58. Which of the following is not a step in the negotiation process?

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process evaluation

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59. Your _____ determines the lowest value acceptable to you for a negotiated agreement.

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BATNA

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60. During which phase of the negotiation process do the parties exchange their initial proposals or demands?

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definition and ground rules

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61. Which of the following is most likely to promote the success of mediation?

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high motivation of the disputing parties

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62. Which of the following methods of third-party negotiation always results in a settlement?

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arbitration

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63. What factor would most likely increase the negative impact of an arbitration session?

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heavy-handedness of the arbitrator

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64. In third-party negotiations, a third party who provides an informal communication link between the negotiator and the opponent is known as a(n) _____.

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conciliator

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123. Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict?

answer

groupthink is increased

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124. When "yes" people are hired and promoted, _____ outcomes are likely to result.

answer

dysfunctional

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125. Which of the following statements is true regarding conflict?

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only A and B are true

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126. Jennifer's boss asks for her recommendations on strategies for promoting functional conflict within the company. Which of the following is Jennifer most likely to recommend?

answer

empowering employees to question their bosses with impunity

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127. Jennifer's boss decides to implement a new policy whereby employees provide regular, formalized feedback to their supervisors. Employees are encouraged to evaluate and criticize their superiors. Based on your understanding of functional conflict, is this policy likely to benefit Jennifer's company?

answer

yes, because the evaluation will encourage functional conflict, which improves organizational performance

Organizational Behavior Chp 15 – Flashcards

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