Question 1

Which of the following is a disadvantage of job specialization?  A) It undermines work quality by disassociating job incumbents from the overall product or service.  B) Job incumbents of specialized jobs produce lower quality results because they master their work faster than do employees in jobs with many and varied tasks. C) Employees are given highly specific tasks, which directly leads to decreased P-to-O expectancy. D) It requires shorter work cycles. Employees have less variety of tasks to juggle, which leads to increase in the number of work hours.

Accepted Answer

A) It undermines work quality by disassociating job incumbents from the overall product or service.

Question 2

The concept of _____ is employed in the distributive justice rule.  A) motivation B) individual needs C) equity D) goal setting E) performance feedback

Accepted Answer

C) equity

Question 3

Which type of feedback do employees prefer when they want to learn about their progress toward goal accomplishment?  A) Nonsocial feedback sources B) Multisource feedback C) Customer surveys D) Nonverbal communication E) Positive feedback

Accepted Answer

A) Nonsocial feedback sources

Question 4

Goal setting is most effective when:  A) goals are measured in quantitative, qualitative, and cost terms. B) the goals do not stretch the employee\'s abilities and motivation. C) the goal statements are general rather than specific. the intensity of employee effort is minimal. D) it does not compel people to increase the persistence of their effort.

Accepted Answer

A) goals are measured in quantitative, qualitative, and cost terms.

Question 5

A(n) _____ is the best reinforcement schedule for motivating employees.  A) continuous reinforcement schedule B) variable ratio schedule C) fixed schedule D) extinction E) avoidance of consequence

Accepted Answer

B) variable ratio schedule

Question 6

According to the expectancy theory, a skill development training program would:  A) have no effect on employee motivation. B) mainly increase the effort-to-performance expectancy. C) mainly increase the performance-to-outcome expectancy. D) mainly increase the valence of pay increases and other organizational outcomes. E) mainly alter the comparison other.

Accepted Answer

B) mainly increase the effort-to-performance expectancy.

Question 7

Expectancy theory states that employees:  A) have different needs at different times. B) can use personal expectations to reduce work-related stress. C) can motivate themselves through power. D) base their work effort on the performance level they expect. E) compare their inputs and outcomes to other people.

Accepted Answer

D) base their work effort on the performance level they expect.

Question 8

Which of the following is found in Maslow\'s needs hierarchy?  A) Domination B) Frustration-regression C) Desire to know D) Aesthetic beauty E) Self-actualization

Accepted Answer

E) Self-actualization

Question 9

Drives:  A) refer only to the secondary needs of individuals. B) are emotions that energize individuals to act on their environment. C) include only the basic physiological essentials of individuals. D) are the secondary sources of employee motivation. E) are innate and universal to human beings.

Accepted Answer

E) are innate and universal to human beings.

Question 10

Employee engagement is usually described in terms of _____.  A) self-esteem B) self-concept C) self-efficacy E) self-enhancement F) self-verification

Accepted Answer

C) self-efficacy

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