OMIS 350 – Chapter 8
Accounting and finance components manage accounting data and _____ processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
_____ management systems guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.
_____ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.
T/F: Back-office operations deal directly with the customer.
Collaborative _____ allows an organization to reduce the cost and time required during the design process of a product.
T/F: Oracle and SAP are the biggest ERP vendors.
T/F: The Internet can completely replace phone and face-to-face communications with customers.
Supply chain management involves the management of _____ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.
T/F: Plan, source, make, deliver, and return are the five basic supply chain management components.
_____ systems provide enterprisewide support and data access for a firm’s operations and business processes.
_____ and materials management is one of the three most common core ERP components.
List _____ compile customer information from a variety of sources and segment the information for different marketing campaigns.
T/F: Business intelligence is both a core and extended ERP component.
Sales, marketing, and customer service are the primary users of _____ systems.
Sales management, contact management, and _____ management are the three primary operational CRM technologies used in the sales department.
T/F: SCM, CRM, and ERP are all extended ERP components.
“Why did sales not meet forecasts?” is an example of _____ technologies in CRM.
Materials flow from suppliers and their _____ suppliers at all levels.
T/F: The customers’ customer is upstream in the supply chain.
Enterprise resource planning systems _____ all departments and functions throughout an organization into a single IT system.
Human resource components have the ability to identify employees who are likely to _____ the company.
Cross-selling is selling _____ products or services to a customer.
T/F: List generators fall under the category of the sales department’s CRM tools.
T/F: Contact management falls under the category of the customer service department’s CRM tools.
_____ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.
A _____ system is a current or existing system that will become the base for upgrading or integrating with a new system.
_____ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Distribution of products flow from customers and their _____ customers at all levels.
A (An) _____ allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.
Human resource components track _____ information, including payroll, benefits, compensation, and performance assessment and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
_____ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.
The human resource component is one of the three most common _____ ERP components.
Production and materials management components handle the various aspects of production planning and execution such as _____ forecasting, production scheduling, job cost accounting, and quality control.
T/F: Elogistics manage the transportation and storage of goods.
Accounting, finance, logistics, and production are the primary users of _____ systems.
_____ technologies help organizations identify their customers across applications.
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