question

Accounting and finance components manage accounting data and _____ processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

answer

financial

question

_____ management systems guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

answer

Campaign

question

_____ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.

answer

Extended

question

T/F: Back-office operations deal directly with the customer.

answer

False

question

Collaborative _____ allows an organization to reduce the cost and time required during the design process of a product.

answer

engineering

question

T/F: Oracle and SAP are the biggest ERP vendors.

answer

True

question

T/F: The Internet can completely replace phone and face-to-face communications with customers.

answer

False

question

Supply chain management involves the management of _____ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

answer

information

question

T/F: Plan, source, make, deliver, and return are the five basic supply chain management components.

answer

True

question

_____ systems provide enterprisewide support and data access for a firm's operations and business processes.

answer

Enterprise

question

_____ and materials management is one of the three most common core ERP components.

answer

Production

question

List _____ compile customer information from a variety of sources and segment the information for different marketing campaigns.

answer

generators

question

T/F: Business intelligence is both a core and extended ERP component.

answer

False

question

Sales, marketing, and customer service are the primary users of _____ systems.

answer

CRM

question

Sales management, contact management, and _____ management are the three primary operational CRM technologies used in the sales department.

answer

opportunity

question

T/F: SCM, CRM, and ERP are all extended ERP components.

answer

False

question

"Why did sales not meet forecasts?" is an example of _____ technologies in CRM.

answer

analyzing

question

Materials flow from suppliers and their _____ suppliers at all levels.

answer

upstream

question

T/F: The customers' customer is upstream in the supply chain.

answer

False

question

Enterprise resource planning systems _____ all departments and functions throughout an organization into a single IT system.

answer

integrates

question

Human resource components have the ability to identify employees who are likely to _____ the company.

answer

leave

question

Cross-selling is selling _____ products or services to a customer.

answer

additional

question

T/F: List generators fall under the category of the sales department's CRM tools.

answer

False

question

T/F: Contact management falls under the category of the customer service department's CRM tools.

answer

False

question

_____ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

answer

Backward

question

A _____ system is a current or existing system that will become the base for upgrading or integrating with a new system.

answer

legacy

question

_____ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

answer

Analytical

question

Distribution of products flow from customers and their _____ customers at all levels.

answer

downstream

question

A (An) _____ allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

answer

integration

question

Human resource components track _____ information, including payroll, benefits, compensation, and performance assessment and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.

answer

employee

question

_____ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

answer

Core

question

The human resource component is one of the three most common _____ ERP components.

answer

core

question

Production and materials management components handle the various aspects of production planning and execution such as _____ forecasting, production scheduling, job cost accounting, and quality control.

answer

demand

question

T/F: Elogistics manage the transportation and storage of goods.

answer

True

question

Accounting, finance, logistics, and production are the primary users of _____ systems.

answer

ERP

question

_____ technologies help organizations identify their customers across applications.

answer

Reporting

OMIS 350 – Chapter 8 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards