question

Companies known as good places to work generate superior ________________. a. Financial performance b. Performance assessment c. Organizational structure d. Product development e. Internet usage

answer

a. Financial performance

question

Social relationships among co-workers have been shown to relate to _____________. a. Training program b. Overall job satisfaction c. Management ability d. Organizational structure e. Hiring practices

answer

b. Overall job satisfaction

question

Which of the following management skills helps organizations attract and keep high-performing employees? a. International b. Technical c. Informational d. Interpersonal e. Quantitative

answer

b. Technical

question

A recent survey of hundreds of workplaces showed that relationship among co-workers and supervisors were strongly related to overall job satisfaction. a. Private b. Social c. Public d. Competitive e. Loyal

answer

b. Social

question

Which of the following organizational behavior issues has become important enough in society that we now find universities incorporating the topic into their management curriculum? a. Pollution controls b. Social entrepreneurship c. Sanitation engineering d. Garbage collection e. Societal controls

answer

b. Social entrepreneurship

question

What differentiates high-performing managers from low-performing managers in the workplace? a. Communication and leadership skills distinguish managers who rise to the top of their profession b. Communication skills are secondary to leadership skills when identifying high-performing managers c. High-performing managers rely solely on their technical skills d. High-performing managers always need to depend on their team to help them make decisions e. Low-performing managers can be considered high-performing managers as long as they have a good rapport with all of the members on their team

answer

a. Communication and leadership skills distinguish managers who rise to the top of their profession

question

Systematic study focuses on _________. a. Organizational structure b. The planning process c. Relationships d. Management theory e. Processes

answer

c. Relationships

question

Evidence based management focuses on ______________. a. Floor time b. Proper organizational structure c. Adding scientific evidence to the decision making process d. Management by walking around e. Visionary leadership

answer

c. Adding scientific evidence to the decision making process

question

Automatic responses, or "gut" instincts regarding what makes ourselves and others act as we do are called ______________ . a. Systematic study b. Guessing c. Evidence-based management (EBM) d. Logical model e. Intuition

answer

e. Intuition

question

What does the term "big data" refer to when making decisions? a. The use of intuition and hunches b. The use of brainstorming when making decisions c. The use of statistical compilation and analysis d. The use of the personal decision making model e. The use of the logical decision making model

answer

c. The use of statistical compilation and analysis

question

In what ways does the systematic study of behavior help us make reasonable, accurate predictions in the workplace? a. The systematic approach assumes that behavior is random b. Cause and effect alone are enough to predict behavior c. The systematic study of behavior does not look at working relationships d. The systematic study does not take into account cause and effect e. The systematic study approach bases all of its findings on scientific evidence

answer

e. The systematic study approach bases all of its findings on scientific evidence

question

Which of the following statements best defines the connection between evidence-based management (EBM) and systematic study? a. Most often it cannot be established that evidence-based management and systematic thinking is productive b. Evidence-based management argues that managers should rely on intuition more than systematic thinking to make decisions c. Evidence-based management complements systematic study by basing managerial decisions on the best available scientific evidence d. Most decisions managers make are approached scientifically e. Most managers can accurately predict behavior based on intuition and experience

answer

c. Evidence-based management complements systematic study by basing managerial decisions on the best available scientific evidence

question

Which of these is NOT identified as a challenge or opportunity within OB? a. Fewer companies are using temporary workers b. Foreign assignments are increasing c. An increase in global competition means employees must cope with rapid change d. Employees are getting older e. Corporate downsizing is affecting employee loyalty

answer

a. Fewer companies are using temporary workers

question

Challenges that bring new opportunities for managers to use OB concepts include a. Cultural similarities b. Decreased foreign assignments c. Reduced globalization d. Economic pressures e. Isolated organizations

answer

d. Economic pressures

question

Which of the following is NOT identified as a challenge/opportunity of OB? a. Fewer companies are using temporary workers b. Organizations are no longer constrained by national borders c. Employees are working longer hours d. Managing employees well in tough economic times is just as hard as when times are good e. Organizations are becoming more heterogeneous

answer

a. Fewer companies are using temporary workers

question

1. Globalization focuses on differences among people _____________ different countries, while workforce diversity addresses differences among people ________________ given countries. a. Familiar with; living in b. Working in; living in c. Born in; born outside d. Living outside; living inside e. From; within

answer

e. From; within

question

Situations that require workers to identify right and wrong conduct are known as which of the following? a. Workforce diversity b. Organizational behavior c. Regulatory norms d. Ethical dilemma e. Organizational scholarship

answer

d. Ethical dilemma

question

Which of the following is a growth area in OB studies and research? a. Positive organizational scholarship b. Financial and accounting practices c. Physics and chemistry d. Psychiatry and anthropology e. Social norms

answer

a. Positive organizational scholarship

question

The OB model outlined in this text has three types of process variables including ______________, ________________,and _______________. a. Outcomes, systems, and structures b. Inputs, processes, and outcomes c. Inputs, systems, and processes d. Individuals, groups, and organizations e. System, processes, and structure

answer

b. Inputs, processes, and outcomes

question

Task performance is reflective of ____________ a. How many tasks are performed in a given time span in your core job b. The effort you put into your core job c. How effective you are at tasks performed in your core job d. A combination of effectiveness and efficiency in doing your core job e. How long you are willing to attempt a core job

answer

d. A combination of effectiveness and efficiency in doing your core job

question

Which of the following are variables of the OB model? a. Individuals, group, workforce diversity b. Inputs, processes, outcomes c. Model, processes, outcomes d. Group cohesion, scholarship behavior e. Group functioning, organizational survival

answer

b. Inputs, processes, outcomes

question

An employee whose behaviors range from coming in late to work or failing to attend and participate in meetings is demonstrating signs of which of the following? a. Task performance b. Group cohesion c. Survival d. Withdrawal behavior e. Employee termination

answer

d. Withdrawal behavior

question

______________ are the variables like personality, group structure, and organizational culture that lead to processes. a. Task flow chart b. Outcomes c. Inputs d. Processes e. Productivity analysis

answer

c. Inputs

question

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called a. Discretionary task-based behavior b. Discretionary behavior c. Organizational citizenship behavior d. Task-based behavior e. Environmentally-based behavior

answer

c. Organizational citizenship behavior

question

Demographic characteristics include a. Personality b. Habits c. Managerial background d. Organizational preferences e. Age

answer

e. Age

question

Deep-level diversity focuses on a. Age b. Managerial experience c. Sex d. Values e. Religion

answer

d. Values

question

Jennifer and Olivia are both Asian-American in their early 30s. which of the following best describes their similarities? a. Deep-level diversity b. Surface-level diversity c. Morals and beliefs d. Values e. Personality traits

answer

b. Surface-level diversity

question

Demographics reflect which of the following? a. Attitudes and beliefs b. Surface-level diversity c. Deep-level diversity d. Top-level diversity e. Personality and values

answer

b. Surface-level diversity

question

In which of the following countries are we currently seeing more workers over age 55 than under age 25? a. Russia b. Sweden c. Australia d. Mexico e. Norway

answer

c. Australia

question

__________________ can be needed to provide some workforce diversity segments with the opportunity to succeed through the firm's use of quotas. a. Diversity planning b. Affirmative action c. Hiring plans d. Segment diversity e. Value planning

answer

b. Affirmative action

question

Stereotyping is judging someone based on a. Differences b. Facts c. Repeated behavior d. Information from others e. Perceptions

answer

e. Perceptions

question

Stereotype threat describes the way in which we agree with a. Negative views of a group b. The general opinions of others c. Positive perceptions of others d. Differences e. Views unlike our own

answer

a. Negative views of a group

question

Which of the following is a type of discrimination based on disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring the person? a. Sexual harassment b. Mockery c. Intimidation d. Exclusion e. Incivility

answer

e. Incivility

question

Threats or bullying directed at certain groups of employees is known as which of the following? a. Exclusion b. Intimidation c. Discrimination d. Mockery e. Incivility

answer

b. Intimidation

question

Scott is an older individual applying for a job to work in a predominately millennial-aged workforce. His assumption that the interviewer thinks he is out of touch with current trends is an example of a ____________ threat. a. Discrimination b. Personality c. Workplace d. Stereotype e. Prejudice

answer

d. Stereotype

question

The issue with discrimination in the workplace is that individuals allow their behavior to be influenced by stereotypes about ____________ of people. a. Units b. Shifts c. Departments d. Segments e. Groups

answer

e. Groups

question

Biographical characteristics are important because a. They help identify ways in which employees differ b. They create discrimination c. They provide an opportunity to examine personality d. They tend to vary very little within groups sharing similar biographical characteristics e. They impact work performance

answer

a. They help identify ways in which employees differ

question

When it comes to job performance, older workers have a. Decreased job motivation b. Increased tardiness c. The same job performance as a younger worker, or better d. Increased psychological issues e. Higher absenteeism

answer

c. The same job performance as a younger worker, or better

question

Which of the following represents a key biographical characteristic of the workplace? a. With the passage of the Americans with Disabilities Act (ADA) in 1990, the representation of individuals with disabilities in the U.S. workforce rapidly increased b. The older you get, the more likely you are to quit your job c. Sex roles between women and men no longer affect our perceptions d. U.S. federal law does not prohibit employers from discriminating against employees based on their religion e. African Americans and Hispanics perceive discrimination to be less prevalent in the workplace than whites

answer

a. With the passage of the Americans with Disabilities Act (ADA) in 1990, the representation of individuals with disabilities in the U.S. workforce rapidly increased

question

____________ is defined as a biological heritage people use to identify themselves, whereas ______________ is the additional set of cultural characteristics that often overlaps with race. a. Diversity; biological difference b. Ability; disability c. Personality; culture d. Race; ethnicity e. Gender; cultural identity

answer

d. Race; ethnicity

question

_________________ such as age, gender, race, and disability are some of the most obvious ways in which employees differ. a. Biographical characteristics b. Behavioral characteristics c. Personality traits d. Ability characteristics e. Attitude traits

answer

a. Biographical characteristics

question

While _______________ are the cultural characteristics used to identify individuals; _______________ are the heritage those individuals may use to identify themselves. a. Demographics; ethnicity b. Race; ethnicity c. Race; demographics d. Ethnicity; demographics e. Ethnicity; race

answer

e. Ethnicity; race

question

Deep-level diversity includes all of the following EXCEPT a. Gender identity b. Religion c. Tenure d. Age e. Cultural identity

answer

d. Age

question

There is currently no federal legislation specifically addressing discrimination based on a. Marital status b. Age c. Race d. Level of education e. Religion

answer

d. Level of education

question

Individuals who feel negative emotions are more likely than others to engage in which of the following organizational behavior concepts? a. Leadership b. Organizational citizenship behavior c. Safety at work d. Deviant workplace behaviors e. Motivation

answer

D. Deviant workplace behaviors

question

In which organizational behavior concept do we find the sharing of positive emotions having an impact on the workplace? a. Decision making b. Selection c. Leadership d. Stress e. Motivation

answer

C. Leadership

question

The study of students that found they performed best when they were fatigued is related to which of the following? a. Decision making b. Perceptions c. Motivation d. Creativity e. Leadership

answer

D. Creativity

question

As a result of_______________________, managers who select positive team members find that positive moods are transmitted from team member to team member. a. Emotional labor b. Emotional dissonance c. Emotional regulation d. Emotional contagion e. Emotional intelligence

answer

D. Emotional Contagion

question

It may be important for supervisors to work to keep employees happy because . a. They are both more creative and more open in their thinking b. They are more creative c. They are less creative but more open in their thinking d. They are more open in their thinking e. They require less supervision

answer

A. They are both more creative and more open to their thinking

question

Emotions and moods can affect all of the following EXCEPT . a. Decision making b. Customer service c. Deviant workplace behavior d. Bonus structure e. Negotiation

answer

D. Bonus structure

question

Venting to others as opposed to keeping emotions "bottled up" is the emotional regulation strategy known as which of the following? a. Emotional contagion b. Social sharing c. Emotional suppression d. Emotional labor e. Cognitive reappraisal

answer

B. social sharing

question

An emotional regulation technique focused on reframing your outlook on an emotional situation is known as which of the following? a. Emotional sharing b. Social sharing c. Emotional suppression d. Cognitive reappraisal e. Emotional intelligence

answer

D. cognitive reappraisal

question

An emotional regulation technique involving the suppression (putting an end to) of initial emotional responses to situations is known as which of the following? a. Cognitive reappraisal b. Emotional dissonance c. Emotional regulation response d. Emotional suppression e. Social sharing

answer

D. emotional Supression

question

An individual who is able to cheer himself or herself up when they are feeling down or calm themselves when they are feeling angry is engaged in which of the following? a. Emotional intelligence b. Emotional labor c. Emotional contagion d. Emotional regulation e. Emotional dissonance

answer

D. emotional regulation

question

Employees can learn to regulate emotions through all of the following EXCEPT . a. Eliminating initial responses b. Deep acting c. Surface acting d. Suppressing initial responses e. Cognitive reappraisal

answer

A. Eliminating initial responses

question

Someone's ability to identify and then modify emotions is an example of . a. Cognitive dissonance b. Emotional regulation c. Emotional identification d. Emotional intelligence e. Employee satisfaction

answer

B. Emotional regulation

question

Ethical considerations related to emotional intelligence have increased the debate of the value and credibility of emotional intelligence studies. Which of the following reasons could help alleviate these debates? a. Allowing companies to develop their own emotional intelligence assessments b. Having a reliable, consistently used, and agreed upon emotional intelligence test c. Allowing individual departments within firms to develop their own emotional intelligence assessments d. Allowing countries to develop their own emotional intelligence assessments e. Allowing individual countries and companies to assess emotional intelligence using their own independent methodologies

answer

B. Having a reliable, consistently used, and agreed upon emotional intelligence test.

question

1. Emotional intelligence is not only related to an individual's ability to perceive emotions in themselves and others, but is also related to . a. Understanding the meaning of their emotions and not worrying about their cause or growth b. Understanding the meaning of emotions and suppressing employee actions c. Seeing emotions in action and suppressing employee actions d. Understanding the meaning of their emotions and regulating their emotions accordingly e. Ignoring the meaning of the emotions they see in action

answer

D. understanding the meaning of their emotions and regulating their emotions accordingly

question

1. Research studying 11 U.S. presidents found which past president to be successful primarily due to their emotional intelligence? a. Nixon b. Reagan c. Clinton d. Washington e. Carter

answer

B. Reagan

question

1. Which of the following describes a person's ability to perceive emotions in the self and others as well as regulate one's emotions accordingly? a. Emotional contagion b. Emotional dissonance c. Illusory correlation d. Emotional intelligence e. Emotional labor

answer

D. Emotional intelligence

question

1. One study of graduate students found that______________ . a. Students made more profitable decisions if they left feelings out of it b. Students fared better in decision making if they kept emotions out of it c. Students who scored well on decision making tasks incorporated emotions into the process d. Students who excelled at oral examinations were more successful in business e. Students who excelled at testing were more successful in business

answer

c. Students who scored well on decision making tasks incorporated emotions into the process

question

1. Emotional intelligence includes the ability to . a. Express oneself b. Know what others are thinking c. Fail to perceive emotions d. Regulate emotions e. Ignore emotional cues

answer

D. Regulate emotions

question

1. A "takeaway" learning opportunity for managers related to the connection between emotions in their workplaces and affective events theory is which of the following? a. Employees and managers should not ignore emotions or the events that cause them, even when they appear minor, because they accumulate b. Emotions will naturally occur and there are no workplace events that cause them to accumulate c. Employees and managers should not ignore emotions but they need to realize that emotions and moods do not grow or accumulate in their workplaces d. Employees and managers do not need to be concerned with emotions or the events that cause them. They have no impact on organizational behavior e. Emotions will naturally occur and managers have no way to control events that cause them to accumulate

answer

A. Employees and managers should not ignore emotions or the events that cause them, even when they appear minor, because they accumulate.

question

1. Which of the following statements best describes the connection between work events and an individual's emotional stability? a. People who score high on emotional stability are more likely to not react to negative events b. People who score low on emotional stability are more likely to react strongly to negative events c. People who react high on emotional stability are more likely to react strongly to negative events d. People who score low on emotional stability are more likely to ignore negative events e. People who score low on emotional stability are more likely to react positively to negative events

answer

b. People who score low on emotional stability are more likely to react strongly to negative events

question

1. Which of the following is directly influenced by a worker's emotional reactions to what he or she encounters on the job? a. Job performance b. Affect intensity c. Emotional intelligence d. Emotional contagion e. Illusory correlation

answer

A. Job performance

question

1. Which of the following theories states that workplace events cause emotional reactions in workers which then influence workplace attitudes and behaviors? a. Surface acting b. Deep acting c. Affective events theory d. Emotional labor e. Emotional dissonance

answer

C. Affective events theory

question

1. People who scored high on are less likely to react strongly to negative events. a. Job intelligence b. Job characteristics c. Emotional stability d. Emotional influence e. Emotional dissonance

answer

C. emotional stability

question

1. Kyle was excited when he received a raise at work. Afterward, he told friends and family that he was really enjoying both the job and the working conditions overall. This is an example of . a. Surface acting b. Behavioral processing c. Emotional dissonance d. Affective events theory e. Cognitive awareness

answer

D. affective events theory

question

1. Which of the following statements best describes the difference between felt emotions and displayed emotions? a. Felt emotions are our actual emotions; displayed emotions are those we demonstrate when we are happy or sad b. Displayed emotions are our actual emotions; felt emotions are those we displayed in our youth c. Felt emotions are our actual emotions; displayed emotions are those the organization requires workers to show while in the workplace d. Displayed emotions are those the individual must demonstrate within the workplace; felt emotions are those managers require individuals display within their work unit e. Displayed emotions are our actual emotions; felt emotions are those others see when we are angry, nervous, or stressed

answer

C. Felt emotions are our actual emotions; displayed emotions are those the organization requires workers to show while in the workplace

question

1. Which of the following is typically associated with increased stress and decreased job satisfaction? a. Felt emotions b. Emotional labor c. Deep acting d. Mindfulness e. Surface acting

answer

E. Surface acting

question

1. Emotions which are required to be shown for a given job are known as which of the following? a. Displayed emotions b. Emotional dissonance c. Surface acting d. Deep acting e. Emotional labor

answer

a. displayed emotions

question

1. Expressed feelings that benefit the organization during an interpersonal transaction at work is known as which of the following? a. Emotional dissonance b. Deep acting c. Displayed emotions d. Surface acting e. Emotional labor

answer

E. emotional labor

question

1. Sue, an airline flight attendant, was being harassed by a passenger, which caused her to be upset. Rather than portraying her emotion, Sue maintained a cheery exterior. This is an example of . a. Disassociation intelligence b. Emotional dissonance c. Disassociation theory d. Emotional labor e. Emotional cognition

answer

B. emotional dissonance

question

1. An employee's focus on emotions that are preferred by the employer while in the workplace is known as . a. Job involvement b. Personality affect c. Emotional labor d. Negative affect e. Psychological empowerment

answer

C. emotional labor

question

1. A recent study of participants from 37 different countries found which of the following relationships between the impact of gender on our emotions and moods? a. Men consistently reported higher levels of sadness and fear b. Women consistently reported higher levels of sadness and fear c. Women consistently reported higher levels of sadness and anger d. Men consistently reported lower levels of anger e. Women consistently reported higher levels of anger

answer

B. women consistently reported higher levels of sadness and fear.

question

1. According to your text, sources of emotions and moods include all of the following EXCEPT . a. Social activities b. Day of the week c. Sleep d. Height e. Age

answer

D. height

question

1. A person's tendency to associate events in a cause-and-effect relationship that have no real connection is known as which of the following? a. Positivity offset b. Negative affect c. Emotional dissonance d. Illusory correlation e. Affect intensity

answer

D. illusory correlation

question

Which of the following describes affect intensity? a. The tendency of people to associate two events when in reality there is no connection b. Inconsistencies between the emotions people feel and the emotions they project c. The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on) d. Differences in how strongly people experience their emotions e. A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end

answer

D. differences in how strongly people experience their emotions

question

1. A person's tendency to associate events that have no real connection is known as . a. Affect intensity b. Positivity offset c. Illusory correlation d. Affective disorder e. Emotional dissonance

answer

C. illusory correlation

question

1. Individual differences in the strength with which people experience emotions are known as which of the following? a. Negative affect b. Positive affect c. Affect intensity d. Positivity offset e. Illusionary correlation

answer

Affect Intensity

question

1. Countries who emphasize negative emotions include ___________________; while countries emphasizing positive emotions include_________________ . a. Mexico; Brazil b. Russia; Sweden c. Mexico; Russia d. United States; Mexico e. Japan; Mexico

answer

E. japan; mexico

question

1. Which of the following statements best descries the connection between emotions and rationality? a. Emotions and rationality are only connected through anger b. There is no connection between an individual's emotions and their rationality c. Emotions and rationality are only connected for individuals occupying managerial positions in an organization d. Rationality guides our emotions e. Our emotions do actually make our thinking more rational

answer

E. Our emotions do actually make our thinking more rational

question

1. Anger, contempt, enthusiasm, envy, fear, frustration, disappointment, joy, and love are all examples of which of the following? a. Emotional intelligence (EI) b. Emotions c. Affect d. Emotional contagion e. Moods

answer

B. emotions

question

___________________is a mood dimension consisting of positive emotions such as excitement, alertness, and elation at the high end and contentedness, calmness, and serenity at the low end. a. Negative effect b. Emotional labor c. Positive effect d. Emotional dissonance e. Emotional intelligence

answer

C. positive effect

question

1. Anger, contempt, enthusiasm, envy, fear, joy, and love are all examples of which of the following? a. Cognitive dissonance b. Emotional labor c. Moods d. Emotions e. Emotional intelligence

answer

D. emotions

question

1. Which of the following clearly illustrates the impact job satisfaction has on employee performance? a. In one study of 262 large employers, 55 percent of senior managers believed their organizations treated employees well, but only 86 percent of employees agreed b. In one study of 262 large employers, 86 percent of senior managers believed their organizations treated employees well, but only 55 percent of employees agreed c. In one study of 26 small employers, 20 percent of senior managers believed their organizations treated employees well, but 55 percent of employees believed they were treated well d. In one study of 67 small employers, 86 percent of first-line managers believed their organizations treated employees well, and 95 percent of employees agreed e. In one study of 262 large employers, 20 percent of senior managers believed their organizations treated employees well, but only 10 percent of employees agreed

answer

B. a. In one study of 262 large employers, 86 percent of senior managers believed their organizations treated employees well, but only 55 percent of employees agreed

question

1. An employee demonstrating deviant behavior in the workplace or an individual demonstrating employee withdrawal would be displaying signs of which of the following? a. Counterproductive work behavior b. Overprotective work behavior c. Employee engagement work behavior d. Satisfaction-turnover behavior e. Workplace deviance behavior

answer

a. Counterproductive work behavior

question

1. Which of the following responses to dissatisfaction can be categorized as generally negative? a. Voice and exit b. Voice and loyalty c. Exit and neglect d. Voice and neglect

answer

C. exit and neglect

question

1. Which of the following responses to workplace dissatisfaction ends up in a person passively allowing conditions to worsen? a. Passivity b. Loyalty c. Voice d. Exit e. Neglect

answer

E. neglect

question

1. What is the relationship between job satisfaction and job performance? a. Mild negative b. Weak negative c. Strong negative d. Weak positive e. Strong positive

answer

E. strong postive

question

1. Which of the following responses to dissatisfaction in a job involves actively trying to improve the situation? a. Loyalty b. Voice c. Exit d. Passivity e. Neglect

answer

B. voice

question

1. Which outcome of job satisfaction involves an employee's attitudes and experiences in life? a. Life satisfaction b. Workplace satisfaction c. Job performance d. Organizational citizenship behavior e. Customer satisfaction

answer

A. life satisfaction

question

1. Which outcome of job satisfaction involves positive customer outcomes? a. Life satisfaction b. Workplace citizenship behavior c. Organizational citizenship behavior d. Task performance e. Customer satisfaction

answer

E. customer satisfaction

question

1. Which outcome of job satisfaction involves people talking positively about their organizations, helping others, and going beyond the normal expectations of the job? a. Task performance b. Life satisfaction c. Psychological empowerment d. Organizational citizenship behavior e. Job performance

answer

D. organizational citizenship behavior

question

1. Which outcome of job satisfaction was proven in a review of 300 studies to be directly connected to more effective employees? a. Organizational citizenship b. Job performance c. Customer satisfaction d. Workplace citizenship behavior e. Life satisfaction

answer

B. job performance

question

1. Benefits of job satisfaction do not include . a. Improved organizational citizenship behavior b. Increased job satisfaction c. Increased stress in the workplace d. Increased customer satisfaction e. Increased life satisfaction

answer

C. Increased stress in the workplace

question

1. Positive customer outcomes are related to . a. Employee turnover b. Pricing strategies c. Cognitive dissonance d. Opinion polls e. Employee satisfaction

answer

E. employee satisfaction

question

1. Employees who believe in their inner worth and basic competence are with their jobs than those employees with negative self-evaluations. a. Less satisfied b. More dissatisfied c. Less engaged d. Less concerned e. More satisfied

answer

E. more satisfied

question

1. In which of the following situations does the correlation between pay and job satisfaction lessen? a. When a person is engaged with his or her job b. When a person experiences high organizational commitment c. When a person experiences acceptance by peers in the workplace d. When a person experiences cognitive dissonance e. When a person reaches a level of comfortable living

answer

E. when a person reaches a level of comfortable living

question

1. All of the following can cause increase in job satisfaction EXCEPT . a. Pay b. Job conditions c. Corporate social responsibility d. Cognitive ability e. Personality

answer

D. cognitive ability

question

1. Employees have routinely indicated they are more satisfied with their jobs overall and their supervisors than they are with . a. Pay and coworker responsibilities b. Promotion and workplace environment c. Pay and promotion opportunities d. Promotion and training opportunities e. Workplace decorations and pay

answer

C. pay and promotion opportunities

question

1. Which measurements of job satisfaction utilizes a one-question approach? a. Summation of job facets b. Single scalar review c. Satisfaction meter d. Intuition scale e. Single global rating

answer

E. single global rating

question

1. Highest levels for job satisfaction are prevalent in which parts of the world? a. Israel and Japan b. Mexico and Switzerland c. Australia and New Zealand d. Canada and Mexico e. China and India

answer

B. mexico and switzerland

question

1. Which of the following types of satisfaction ratings requires a response to only one question? a. Core-self evaluation b. Discrete elements c. Single global rating d. Self-ratings e. Summation of job facets

answer

C. single global rating

question

1. According to research, some of the highest levels of job satisfaction exist in . a. Columbia b. Guatemala c. South Korea d. Mexico e. North Korea

answer

D. mexico

question

1. Job satisfaction is best measured through . a. The single global rating method b. A mixture of the single global rating and the summation of job facets method c. The least unfavorable choice method d. A mixture of the job facets method and the least unfavorable choice method e. The summation of job facets method

answer

B a mixture of the single global rating and the summation of job facets method

question

1. Which of the following identify the top two reasons for an employee's high level of job engagement? a. Having a good manager and expense report flexibility b. Coworkers they enjoy working with and feeling appreciated by their supervisor c. Having a good manager and coworkers they enjoy working with d. Having a good manager and feeling appreciated by their supervisor e. Feeling appreciated by their supervisor and having easy access to supplies needed to perform their jobs

answer

D. Having a good manager and feeling appreciated by their supervisor

question

1. Employee engagement has become a real concern for most organizations because recent surveys have indicated only percent of employers are engaged by their work. a. 20-25 b. 17-29 c. 50-75 d. 100 e. 1-15

answer

B. 17-29

question

1. Jaiwan is involved with, satisfied with, and shows enthusiasm for the work she does. Jaiwan has a high . a. Employee engagement b. Organizational commitment c. Psychological empowerment d. Cognitive dissonance e. Perceived organizational support

answer

A. employee engagement

question

1. measures the degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth. a. Organizational commitment b. Job satisfaction c. Job involvement d. Employee engagement e. Psychological empowerment

answer

C. Job involvement

question

1. Employees who are committed to an organization are less likely to . a. Engage in work withdrawal b. Pursue advancement opportunities c. Question a performance evaluation d. Make sacrifices e. Raise issues

answer

A. engage in work withdrawal

question

1. Major job attitudes include all of the following EXCEPT . a. Job involvement b. Performance appraisal systems c. Psychological empowerment d. Organizational commitment e. Job satisfaction

answer

B performance appraisal systems

question

1. Three factors involved in an individual's desire to reduce their dissonance include which of the following? a. Influence, rewards, energy b. Influence, behavioral, affect c. Behavioral, cognitive, importance d. Importance, influence, rewards e. Affect, behavioral, energy

answer

D. importance, influence, rewards

question

1. refers to the contradictions individuals might perceive between their attitudes and their behavior. a. Cognitive dissonance b. Cognitive reality c. Cognitive identity d. Cognitive differences e. Affective dissonance

answer

A. Cognitive dissonance

question

1. Which of the following statements is correct regarding attitudes and behaviors? a. The less an individual talks about his/her attitude on a subject, the more likely the individual will remember it b. You are less likely to remember attitudes you frequently express c. Specific attitudes tend to predict specific behaviors, whereas general attitudes tent to best predict general behaviors d. Discrepancies between attitudes and behaviors tend to occur when social pressures to behave in certain ways hold low power e. Attitudes that our memories can easily access are less likely to predict our behavior

answer

a. Specific attitudes tend to predict specific behaviors, whereas general attitudes tent to best predict general behaviors

question

1. Which of the following is most likely to influence behavior? a. Attitudes that are enforced by an employer b. Attitudes from when we were children c. Attitudes that are easily accessed by memory d. Attitudes we share with friends e. Attitudes of our parents

answer

C attitudes that are easily accessed by memory

question

1. An incompatibility between an attitude and a behavior is known as . a. Affective disorder b. Cognitive disorder c. An affect d. A moderating variable e. A cognitive component

answer

B. cognitive disorder

question

1. Which of the following is most likely to influence behavior? a. Attitudes we share with co-workers b. Attitudes we share with friends c. Attitudes we share with our parents d. Attitudes we share with our siblings e. Attitudes that are easily accessed by memory

answer

E. Attitudes that are easily accessed by memory

question

1. Joe wasn't awarded the promotion he felt he deserved and now has been coming in late to work over the past week. Joe is demonstrating which attribute of an attitude? a. Personality b. Psychological c. Behavioral d. Feeling e. Cognitive

answer

C. behavioral

question

1. Which component of an attitude describes an intention to behave a certain way toward someone or something? a. Affect b. Cognitive c. Behavioral d. Positive e. Feeling

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C. behavioral

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1. The cognitive component of an attitude is best described by which of the following? a. The intentions to behave a certain way b. The positive part of an attitude c. A description or belief that underlies an attitude d. The emotional feeling that underlies an attitude e. The negative part of an attitude

answer

C. a description or belief that underlies an attitude

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1. An evaluation statement or judgment about objects, people, or events is known as which of the following? a. Affective component b. Cognitive dissonance c. Attitudes d. Cognitive component e. Behavioral component

answer

c. attitudes

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1. Amber could not help but be angry over the amount of her raise after so many of her fellow workers received a better raise than she did. Amber's anger represents the component of an attitude. a. Cognitive b. Behavioral c. Affective d. Preferential e. Stereotype

answer

C. Affective

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1. When Paul received a raise at work, he believed the raise was below what he should have received. This belief is an example of the component of an attitude. a. Cognitive b. Stereotype c. Preferential d. Behavioral e. Affective

answer

A cognitive

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1. Effective diversity programs typically contain three distinct components: teaching the legal framework for EEO and fair treatment; teaching management about valuing of diversity in their employees; and . a. The financial analysis of the firm b. Fostering the development of employees to bring out the skills and abilities of all workers c. Ignoring the development of employee potential d. Downplaying employee development e. Deterring employee internal motivational goals

answer

b. Fostering the development of employees to bring out the skills and abilities of all workers

question

1. Which of the following organizational human resource management processes is one of the most important places to apply diversity efforts? a. Compensation b. Performance management c. Selection d. Career development e. Training

answer

C. Selection

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1. Which of the following identifies a key difference between an employee with good deductive reasoning skills and an employee with good inductive reasoning skills? a. An employee with good deductive reasoning skills is more likely to plan to restock items based on their past use, unlike an employee with good inductive reasoning skills b. An employee with good deductive reasoning skills is more likely to settle a dispute between coworkers, unlike an employee with good inductive reasoning skills c. An employee with good deductive reasoning skills is more likely to take breaks during typically slow business hours, unlike an employee with good inductive reasoning skills d. An employee with good deductive reasoning skills is more likely to plan a successful flash marketing campaign, unlike an employee with good inductive reasoning skills e. An employee with good deductive reasoning skills is more likely to save money, unlike an employee with good inductive reasoning skills

answer

B. a. An employee with good deductive reasoning skills is more likely to settle a dispute between coworkers, unlike an employee with good inductive reasoning skills

question

1. Diversity programs are more likely to lead to positive adaptation for employees if they have which of the following characteristic? a. The program is racially homogeneous b. The program features a female presenter c. The program lasts at least two weeks d. The program reinforces stereotypes e. The programs include and are meant for everyone

answer

E.. The programs include and are meant for everyone

question

1. Which of the following does not lead to more positive adaptation in diversity experiences? a. Frequent repetition of stereotypes undermining b. Target groups are underutilized c. The perceiver engages in stereotype suppression d. Searching for hidden barriers e. The perceiver is able to consider new perspectives

answer

B. target groups are underutilized

question

1. Which of these is a major concern for employers when addressing diversity? a. Turnover b. Fair treatment c. Sales d. Training e. Profit

answer

B. Fair treatment

question

1. Studies have shown that individuals with perform excellently in precision-oriented tasks such as debugging software. a. Autism b. Low intellect c. Creativity d. Biographical characteristics e. Disabilities

answer

A. Autism

question

1.__________________is a key dimension of intellectual ability that encompasses the ability to identify a logical sequence in a problem and then solve the next time period problem. a. Inductive reasoning b. Number aptitude c. Exclusion d. Intimidation e. Deductive reasoning

answer

A. Inductive reasoning

question

1. An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions, is known as . a. General mental ability b. Biographical characteristics c. Disability d. Diversity e. Discrimination

answer

A. General mental ability

question

1. Which of the following is not one of the nine basic physical abilities? a. Dynamic strength b. Body coordination c. Trunk strength d. Stamina e. Number aptitude

answer

E. Number aptitude

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1. Include the capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics. a. Diversity programs b. Intellectual abilities c. Cultural abilities d. Disabilities e. Physical abilities

answer

E. Physical abilities

question

1. In which of the following countries does your textbook indicate are employers prohibited by law from discriminating against their employees based on religion? a. United States, Australia, and Peru b. Mexico, United Kingdom, and Australia c. United Kingdom, Australia, and Saudi Arabia d. Australia, United Kingdom, and United States e. Mexico, Iraq, and Yugoslavia

answer

D. Australia, United Kingdom, and United States

question

_______________ has been shown in studies to have a positive relationship to job productivity. a. Sexual orientation b. Gender identity c. Cultural identity d. Religion e. Tenure

answer

E. Tenure

question

1. Thanks to growing global integration and changing labor markets, today's organizations would do well to better understand and respect of their employees as they hire individuals who may not have been raised geographically close to the firm and whose norms and practices differ from majority groups. a. Religious discrimination b. Tenure c. Gender identity d. Sexual differences e. Cultural identity

answer

E. cultural identity

question

1. Which of the following statements is correct regarding sexual orientation and gender identity? a. Federal law prohibits discrimination against employees based on sexual orientation b. The majority of companies refuse to put in place policies to govern how their organizations treat transgender employees c. Currently, no Fortune 1000 companies provide domestic partner benefits or nondiscrimination clauses for gay employees d. Because it's controversial, few organizations have implemented policies and procedures protecting employees on the basis of sexual orientation e. Sexual orientation and gender identity remain individual differences that receive very different treatment under U.S. laws and are accepted quite differently within various organizations

answer

E. Sexual orientation and gender identity remain individual differences that receive very different treatment under U.S. laws and are accepted quite differently within various organizations

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