OB unit one study guide 2 – Flashcards
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_____ refers to the self-talk of intrapersonal communication.
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Internal monologue
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Negative affective people
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experience anxiety.
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An attitude is
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our opinions, beliefs and feelings about our environment.
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Job satisfaction is
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the feelings people have toward their jobs.
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If one looks at the number of studies conducted on attitude, which of the following seems to be the most important?
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job satisfaction
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Organizational commitment is
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the emotional attachment people have toward the company they work for.
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Which of the following statements is true?
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Attitude provides clues to behavior, but situational factors also impact behavior.
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Happiness at work can be enhanced by
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knowing yourself and what you want from the job.
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Which of the following statements regarding employee happiness at work is FALSE?
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Pay is the most important aspect of job satisfaction.
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Research shows that all of the following impact the employee's satisfaction with the job and commitment to the organization EXCEPT
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the firm's competitiveness.
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All of the following factors contribute to job satisfaction and organizational commitment EXCEPT
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firm competitiveness in the market.
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Which of the following is related to lower levels of organizational commitment?
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negative affective disposition
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Which of the following statements is true?
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People who are critical of themselves experience less job satisfaction.
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Which of the following statements about work attitude causes is accurate?
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Person/job fit is positively related to job satisfaction.
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Research on job characteristics indicate that
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people who have high growth need tend to expect their jobs to help them build new skills.
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When analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?
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Maintenance of the psychological contract helps develop organizational commitment.
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Which of the following statements about work attitude causes is true?
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role ambiguity can lead to job dissatisfaction.
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All of the following stressors lead to lower job satisfaction and organizational commitment EXCEPT:
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high responsibility at work.
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Which of the following statements regarding work attitude and performance is FALSE?
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Those with the most positive work attitudes are always strong performers.
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Which of the following is accurate for the relationship between attitudes and performance?
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All of the above.
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Indicate which of the following statements is true.
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Work attitude is related to organizational citizenship behaviors.
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Which of the following statements regarding work attitudes and job performance is accurate?
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People who are happy at work are more satisfied in their overall life too.
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Workforce satisfaction is related to all the following outcomes EXCEPT
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more absenteeism.
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Companies track employee work attitudes through
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attitude surveys.
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Attitude surveys conducted by companies produce more useful information if
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the management is perceived as credible by employees.
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Which of the following statements about exit interviews is true?
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An exit interview should be conducted by a member of the human resource department for best results.
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Research indicates which of the following factor is the strongest predictor of job performance?
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general mental ability
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Which of the following factors is a major predictor of job performance?
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how we are treated at work
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Which of the following statements regarding job performance is INCORRECT?
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Contrary to what most people would think, stress has very little impact on job performance.
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Research on work attitudes and performance indicates
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work attitudes are a moderate correlate of performance
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Organizational citizenship behaviors include all of the following EXCEPT
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performing the duties in one's job description.
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Which of the following statements regarding the predictors of organizational citizenship behaviors is FALSE?
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The link between ability and citizenship behavior is stronger than the link between motivation and citizenship behavior.
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Which of the following scenarios is likely to produce low levels of citizenship behaviors?
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Horatio is a young engineer with negative affectivity.
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Which statement regarding citizenship behaviors is accurate?
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People who are older demonstrate higher levels of citizenship.
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Research on absenteeism indicates which of the following statements to be accurate?
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Problems in job design can result in absenteeism.
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Which of the following statements regarding absenteeism is INCORRECT?
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Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
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Which of the following factors is not a cause of high levels of absenteeism in a firm?
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positive work attitudes
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Research on turnover indicates which of the following statements is FALSE?
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All turnover is bad for an organization.
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Research suggests which of the following relationships between performance and turnover?
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Poor performers are more likely to quit their jobs compared to high performers.
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Which of the following employees is more likely to turnover?
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those who have negative work attitudes
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Which of the following statements regarding turnover is true?
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Even though they are very unhappy with a job, employees may not leave an organization.
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Which of the following statements regarding age and how long we have been at the firm and turnover is FALSE?
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Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
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The relatively stable feelings, thoughts, and behavioral patterns a person has is
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personality.
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Study findings on personality indicate
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we are more emotionally stable and more organized between the ages of 20 and 40.
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Maurice is described as "very curious. He has very original thoughts. He is a bright young man with a very creative flair." Maurice exhibits the personality trait of
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openness.
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People who exhibit the Big 5 personality characteristic of openness would be most likely to work in which of the following firms?
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an entrepreneurial start-up in the high tech industry
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Research on the relationship between personality and job performance indicates
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dependable people are better performers than those less dependable.
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Across a variety of occupations and jobs, what is the one personality trait that most uniformly predicts how high a person's performance will be?
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conscientiousness
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Which personality characteristic tends to lead to effectiveness in jobs with a lot of opportunities to interact with others?
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extraversion
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Empathy is to agreeableness as sociability is to ______________.
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extraversion
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Which of the following statements regarding the Big 5 personality traits is NOT true?
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Individuals high in extraversion are model employees.
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Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being
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nice, tolerant, sensitive and kind.
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__________ is the degree to which a person is anxious, irritable, aggressive and moody.
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Neuroticism
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Which of the following statements about the personality trait agreeableness is FALSE?
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All occupations look to hire people who are high in agreeableness.
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Jennifer complains to her friends every Friday night about her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be
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high in neuroticism.
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Employees with which of the following personality traits would experience high job satisfaction?
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those with positive affective dispositions
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Self-monitoring is
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the extent to which a person is capable of monitoring his/her actions and appearance in social situations.
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High social monitors
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tend to be more successful in their careers.
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All of the following are accurate about those with a proactive personality EXCEPT
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they often have difficulty making friends.
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Marissa always seems to know who to talk to in her organization to get things done. When her immediate supervisor seemed less than enthusiastic about her proposal, she made sure to mention it to the manager in another department who shared it with his boss. Marissa was just approached about implementing her proposal. Marissa seems to have
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a proactive personality.
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Which of the following statements about self-efficacy is INCORRECT?
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People with high self-efficacy tend to procrastinate.
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Ned keeps saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating
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low self-efficacy.
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Among the limitations associated with using personality tests in employee selection is
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candidates faking their answers.
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Values
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refer to stable life goals people have, reflecting what is most important to them.
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Which of the following statements about values is true?
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Values are the result of accumulation of life experiences.
