Nonverbal Communications Test Questions
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Nonverbal
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20% of our communication; paralanguage, proxemics, eye contact, kinesics, haptics
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Paralanguage
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vocal elements the accompany verbal/spoken (Intrinsic & Deliberate)
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Paralanguage Intrinsic Characteristics
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Quality, Rate, Volume
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Paralanguage Deliberate variable characteristics
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Emphasis - amount of force put on a word, syllable, sentence Tone- mood of speaker
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Proxemics
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study of space relationships. Adjust distance based on Relationship and nature of subject
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Edward T. Hall
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4 distance or zones used by people when communicating
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Intimate zone
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0"-18", private, touching, love making, comforting, fighting, sensory awareness at highest. tells others to "stay away"
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Personal zone
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18"-4' Less intimate but still implications of privacy, when comfortable with friends, coworkers
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protective bubble
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distance from others where we feel comfortable 2.5'-3.5'
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Social zone
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4'-12' most business communication, not necessarily friends, not personal info., job conversation 4-6', meetings 6'-8', formal business conversations across table 10-12'
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Public zone
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12' or more, non personal for all listeners
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Factors affecting proxemic behavior
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social, race, sex, ethnicity, geographic
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First impressions
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5-10 seconds, nonverbal communication can override verbal message
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Eye Contact
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Regulatory Eye contact - when you should and should not communicate, regulates inclusion/exclusion. Expressive function of eye contact...
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Eye Contact: Approach/Reproach system
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lets you know if you can interrupt/approach a person or if you are being reproached for attempting to enter into a conversation
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Eye contact distance and amount
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shorter distance = less eye contact greater distance = more eye contact
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Kinesics
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how we use our body to add to messages: (includes facial expressions) somatyping, body movements(emblems, illustrators, regulators, adaptors, affect displays)
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Kinesics/Somatyping
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Endomorphic, Mesomorphic, Ectomorphic
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Kinesics/Emblems
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movements/gestures that can be translated into words, need to be understood by all, take place of words
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Kinesics/Illustrators
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movements used to help explain or illustrate what our words are saying
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Kinesics/Affect Displays
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Facial movements that show how we are being affected by a message. Made by the receiver. most expressive part of body
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Mark Knapp:use facial language to:
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open/close communication channels, compliment/qualify verbal/nonverbal responses, Replace speech
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Kinesics/Regulators
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movements that encourage/discourage further communication. Positive vs. Negative
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Kinesics/Adaptors
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movements which help us to get comfortable/better oriented to a situation. subliminal, way we sit, hold our head, stand or walk
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Haptics
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study of touch, human contact, how much/how little - cultural
