question

All orgs including service orgs such as banks and edu institutions have a production function

answer

True

question

Production is the creation of goods and services

answer

True

question

Operations management refers only to the creation of services

answer

True

question

Operations management is the set of activities that create goods and services by transforming inputs into outputs

answer

True

question

Operations management only applies to the creation of tangible goods

answer

False

question

An example of a hidden production function is money transfers at banks

answer

True

question

Marketing is one of the 3 functions critical to an orgs survival

answer

True

question

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function

answer

True

question

Should we make or buy this item? is within the quality management critical decision area

answer

False

question

Operations Management has benefited from advances in other fields of study

answer

True

question

In order to have a career in operations management, one must have a degree in stat or quant methods

answer

False

question

The quality of a product is more difficult to measure than that of a service

answer

False

question

Customer interaction is often high during the manufacturing process

answer

False

question

Productivity is more difficult to improve in the service sector

answer

True

question

Service activities cannot take place within good producing operations

answer

False

question

Which of the following has been the main driver to the globalization of business

answer

technology

question

Operations management is applicable

answer

to manufacturing and service sectors

question

which of the following are the primary functions of all orgs

answer

marketing,operations, finance/accounting

question

budgeting, paying the bills, and collection of funds are activities associated with the

answer

finance/accounting function

question

which of the following would not be an operations function in a fast food restaurant

answer

advertising and promotion

question

the three major functions of business orgs

answer

overlap

question

the marketing functions main concern is with

answer

generating the demand for the orgs products and services

question

the five elements in the management process are

answer

org,plan,control,staff, manage

question

the responsibilites of the operations manager include

answer

planning,org,staffing,leading,controlling

question

which of the followwing is not an element of the management process

answer

pricing

question

an operations manager is not likely to be involved in

answer

the identification of customers wants and needs

question

which is not true regarding difference between goods and services

answer

goods tend to have higher customer interaction than services

question

which of the following is not a typical attribute of goods

answer

aspects of quality difficult to measure

question

which of the following services is not unique i.e customized to a particular individuals needs

answer

elementary education

question

which of the following is not a typical service attribute

answer

easy to store

question

current trends in operations management include all of the following except

answer

all of the above. JIT,rapid development,mass customization, empowered employees

question

which of the following is not a current trend in operations management

answer

all of the above

question

one new trend in operations management is

answer

all of the above, global focus, mass customization, empowered employees, rapid product development

question

gibson valves produces cast bronze valves on an assembly line. if 1600 valves are produces in an 8 hour shift, the productivity of the line is

answer

200 per hour

question

Gibson valves products cast bronze valves on an assembly line, currently producing 1600 valves each 8 hour shift. if the productivity is increased by 10 percent it would be

answer

220 valves per hour

question

if production is increased to 2400 the productiivity will increase by

answer

50%

question

The dulac box plant produces 500 packing boxes in two 10 hour shifts. What is the productivity of the plant

answer

25 boxes/hr

question

which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector

answer

service operations are typically capital intenstive

question

three commonly used productivity variables are

answer

labor capital management

question

the service sector has lower productiivity improvements than the manufacturing sector because

answer

services usually are labor intensive

question

productivity tends to be more difficult to improve in the service sector because the work is

answer

all of the above. difficult, intensive, freq, intellectual

question

___ is the set of activities that transforms inputs into goods and services

answer

operations management

question

___ is the ability of the org to be flexible enough to cater to the individual whims of consumers

answer

mass customization

question

___ is the long term relationship that helps orgs deal with shorter product life cycles

answer

supply chain partnering

question

___ is the operations management trend that moves more decision making to the individual worker

answer

empowered employees

question

define operations management. will your definition accomodate both manufacturing and service operations?

answer

operations management can be defined as the management of all activities directly related to the creation of goods and or services thru the transformation of inputs into outputs

question

list the 3 primary functions of business

answer

marketing. production/operations, finance/accounting

question

list the 5 elements of the management process

answer

planning,org,staffing,leading, and controlling

question

how do services differ from goods? 5 ways

answer

a service is usually tangible, it is often produced and consumer simultaneously, often unique, it involves high customer interaction, product definitiion is inconsistent, often knowlegde based, and frequently dispersed.

question

why are orgs becoming more global

answer

because of the decline in the cost of communication and transportation. Additionally, resources- matieral, talent, and labor- are also becoming more global

question

list the 3 productivity variables used in the text. what other variables are possible

answer

labor, capital, management. The text also uses matieral and miscellaneous in its examples. Any resources could be named as a productivity variable

question

works a total of 5 hours per day to produce 10 ornaments A.what is the productivity B. she thinks that by redesigning the ornaments and switching from use of a wood glue to a hot gun she can increase to 20 per day, what is her new productivity. c. what is her percentage increase in productiviity

answer

A.10 ornaments/5 hours = 2 B. 20/5=4 c. 2/2= 100 percent

question

Look up question 93

answer

output/ labor hours, utilities, capital

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