question

Motivation

answer

process that can count for an individual's intensity, direction, and persistence of effort toward attaining a goal.

question

intensity

answer

concerned with how hard a person tries.

question

Direction

answer

orientation on that benefits the organization.

question

Persistence

answer

a measure of how long a person can maintain his/her effort.

question

Maslow's need theory

answer

has received wide recognition, particularly among practicing managers. Self actualization (high order external) Esteem social Safety Physiological (low order external)

question

Theory X

answer

lower-order needs dominate individuals -workers have little ambition -dislike work -avoid responsibility

question

Theory Y

answer

Higher-order needs dominate individuals -workers are self-directed -enjoy work -accept responsibility

question

Herzberg's theory

answer

-limited because relies on self-reports -reliability of methodology is questioned. HYGIENE FACTORS- company policies -salary -work conditions (EXTRINSIC and related to DISSatisfaction) MOTIVATORS-achievement -responsibility -growth (INTRINSIC and related to SATisfaction)

question

McClelland's need theory mach-need for achievement

answer

Drive to excel, to achieve in relation to a set of standards, to strive to succeed.

question

nPOW need for power

answer

need to make others behave in a way that they would not have behaved otherwise.

question

nAFL need for affiliation

answer

desire for friendly and close interpersonal relationships.

question

SMART goals

answer

S= specific A=attainable R=result oriented T=time bound M=measurement

question

Equity theory

answer

whether the distribution of resource is fair to both relational partners.

question

Self-Efficiency theory

answer

social cognitive theory or social learning theory. -goal setting theory -management by objectives (MBO)

question

Positive reinforcement

answer

providing reward for a desired behavior.

question

Negative reinforce.

answer

removing an unpleasant consequence when desired behavior occurs.

question

Punishment

answer

applying an undesirable condition to eliminate an undesirable behavior.

question

Extinction

answer

WITHHOLDING reinforcement of a behavior to cause its cessation.

question

Operant conditioning

answer

type of learning where behavior is controlled by consequence. POSITIVE reinforcement and negative. Positive punishment and neg.

question

Classical conditioning

answer

type of conditioning in which an individual responds to some stimulus that would not ordinarily produce such a response.

question

Theory of justice

answer

Distributive: goods of society Procedural: idea of fairness in processes that receive dispute Interactional

question

JCM job characteristics model

answer

model that proposes that any job can be described in terms of five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback.

question

Job rotation

answer

periodic shifting of an employee from one task to another.

question

Job enrichment

answer

VERTICAL expansion of jobs, which increase the agree to which the worker controls the planning, execution, and evaluation of the work.

question

Job enlargement

answer

increase in job tasks and responsibilities to make a position more challenging. HORIZONTAL expansion which means the tasks added are the same level of those in current position.

question

Alternative work assignments Flextime

answer

flexible work hours

question

Job sharing

answer

an arrangement that allows two or more individuals to split a tradition 40-hour-a-week job.

question

Telecommuting

answer

working from home or at least two days a week on a computer that is linked to employee's office.

question

Why people form a group?

answer

security -status-self-esteem -affiliation -power -goal achievement

question

Stages of group development Forming

answer

members feel much uncertainty

question

Storming

answer

lots of conflict between members of the group.

question

Norming stage

answer

members have developed close relationships and cohesiveness.

question

Performing stages

answer

the group is finally fully FUNCTIONAL

question

Adjourning stage

answer

temp. groups, characterized by concerned with wrapping up activities rather than performance.

question

Trust

answer

firm belief in the reliability, truth, ability, or strength of someone or something.

question

Integrity

answer

quality of being honest and having strong moral principles, moral uprightness.

question

Group properties Roles:

answer

set of expected behavior attributed to someone occupying a given position in a social unit.

question

Norms:

answer

acceptable standards of behavior within a group that are shared by the group's members.

question

Status

answer

important factor in understanding behavior

question

Size

answer

12 or more are LARGE group 7 or fewer SMALL

question

Cohesiveness

answer

managerial implication -increase cohesiveness: small groups Encourage agreement within group goals increase time members spend together increase group status and admission difficulty physically isolate the group

question

ASCH studies

answer

demonstrated the power of CONFORMITY culture based and declining in importance -EX: ASCH study on influence of others -elevator behavior

question

Groupthink

answer

practice of thinking or making decisions as a group in a way that discourages creativity or individual responsibility.

question

Group decision making strengths and weaknesses

answer

Strengths: generate more complete info and knowledge -increase diversity views and > creativity -increase acceptance of decisions -more accurate but not as accurate as the most accurate group member. WEAKNESS: time-consuming activity -conformity pressures in the group -discussions can be dominated by a few members -a situation of ambiguous responsibility

question

Group

answer

two or more individuals interacting and interdependent, who have come together to achieve particular objectives.

question

Types of teams Virtual

answer

teams that use computer tech. to tie together physically dispersed members in order to achieve a common goal.

question

Problem solving (team 1)

answer

group 5 to 12 employ. from same department who meet for a few hours a week to discuss ways to improving quality, efficiency and work environment.

question

Self-managed work (team 2)

answer

group 10-15 people who take on the responsibilities of their former supervisors.

question

Cross-functional (team 3)

answer

employees from about the same hierarchical level but from different work areas who came together to accomplish a task. -very common-task forces-committees

question

Effective model Context: adequate resources

answer

need the tools to complete the job. EFFECTIVE LEADERSHIP & STRUCTURE: agreeing to the specifics of work and how the team fits together to INTEGRATE individual skills -even "self-managed" leadership especially important in multi-team system teams need leaders climate of trust. Members must TRUST each other and leader performance and rewards sys. that reflect team contributions. Cannot just be based on individual effort

question

Composition

answer

abilities of members -med technical expertise, problem-solving, decision-making, & good interpersonal skills. PERSONALITY of members: conscientiousness, openness to experience, and agreeable all relate to team performance. >Diversity can often lead to low performance

question

Size of team

answer

smaller is better 5 to 9.

question

Work designs

answer

freedom and autonomy -ability to work independently >skill variety: ability to use diff. skills & talents >task identity: ability to complete a whole & identifiable task or product >task significance: working on a task or project that has a substantial impact on others.

question

Team processes: processes that are imp.

answer

>selection: make team skills one of the interpersonal skills in the hiring process. >training: individualistic people can learn. >rewards: the reward sys. to encourage cooperative efforts rather than competitive (individual) ones

question

Commitment to a common process >Reflexivity

answer

willing to adjust plan if necessary. >establishment of specific team goals: must be specific, measurement, realistic, and challenging. >team efficiency: team believes in its ability to succeed. >Mental models: have an accurate & common mental map of how work get done. >managed level of conflict: task conflict=helpful >minimized social loafing: team holds itself accountable both individually and as a team.

question

Communication process

answer

serves four major functions within group or organization

question

Control

answer

organizations have authority hierarchies and formal guidelines that employeesore required to follow. INFORMAL COMM. also controls BEHAVIOR

question

MOTIVATION

answer

clarifies to employees what is to be done, how well they're doing and what can be done to improve performance.

question

Emotional expression

answer

comm. provides a release a for the emotional process of feelings and for fulfillment of social needs.

question

Information

answer

comm. facilitates decision making. Provides: info by transmitting the data to identify & evaluate choices.

question

INFORMAL GRAPEVINE

answer

network in group or organization>rumors energy as a response to situations that are important to us, where there is ambiguity, & under conditions that AROUSE ANXIETY. => work situations frequently contain these 3 elements: 1. provide 2. explain 3. refrain 4. maintain

question

Modes on communication Oral

answer

conveying messages speeches

question

Formal

answer

one-on-one and group discussions and forms

question

Informal

answer

rumor mills or grapevines are popular meeting> video conferencing>telephone

question

Written

answer

letters -powerpoint -e-mail -instant message -text message -social media -others

question

Nonverbal comm. >words ton of voice >body language

answer

includes body movements, international or emphasis we give to words, facial expressions, & the physical distance between the sender & receiver. >body language: can convey, status, level of engagement, & emotional state.

question

Physical distance

answer

What is considered proper spacing between people largely depends on cultural norms. >distance indicate aggressiveness or sexual interest, or it may signal disinterest or displeasure with what is being said.

question

Barriers to effective comm. Filtering

answer

selective perception info overload -emotions -language -silence

question

Comm. apprehension Noicemakers

answer

lying -time pressures -interruptions-message unclear -inappropriate language -message doesn't fit pre conceived notions -message provokes fear or apprehension -info overload -inconsistent with body language nonverbal cues.

question

Men and women in conversation

answer

>status vs. support >independent vs. intimacy >advice vs. understanding >info vs. feelings >orders vs. proposals >conflict vs compromise

question

Cultural barriers

answer

Caused by semantics -words mean diff. things to diff. people >caused by word OMNOTATIONS -words IMPLY diff. things in diff. languages >caused by TONE DIFFERENCES >caused by DIFFERENCES in tolerance for conflict and methods for resolving conflicts *direct eye contact is a challenge for boys.

question

Power of listening

answer

RASA : R=receive A=appreciate "umm," "Hmm" S: Summarize ,"so." A: Ask Listen consciously & live fully

question

Summary & implications for managers

answer

Comm. mode will partly determine your comm. effectiveness -obtain feedback from your employees to make certain messages >remember written comm. creates more misunderstanding than oral comm., comm, with employees through in-person meetings. >make sure you use comm. strategies appropriate to your AUDIENCE and the type of message your sending >keep in mind comm. barriers such as gender & culture.

question

which of the following is true with regard to groups

answer

a group influences our emotional reactions.

question

which of the following is true regarding FORMAL groups

answer

they are marked by stipulated behaviors in pursuit of organizational goals

question

an INFORMAL group is characterized by the

answer

fulfillment of the need for social contact

question

which of the following differentiates between formal and informal groups

answer

formal groups=clearly defined tasks and roles informal-not structured or organized

question

our tendency to take PERSONAL pride or offense for the accomplishments of a group we are a part of, is the territory of the ______theory.

answer

social identity

question

which of the following is true with regard to the social identity theory

answer

it proposes that people have emotional reactions to the failure or success of their group because their self-esteem is tied into the group's performance.

question

_____is defined as the TENDENCY to see members of the group of which we are a part of as better than other people.

answer

In-group favortism

question

while three suitable candidates hailing from a different cultures were blatantly overlooked. example of:

answer

in-group favortism

question

"you guys are all the same." this scenario depicts:

answer

in-group fav

question

Similarity is a characteristic under the social identity theory that manifests itself in the ____

answer

tendency of people who have greater uniformity in values and characteristics to have a greater group identification as well.

question

In the context of the social identity theory, distinctiveness refers to the_____

answer

tendency of the in-group members to notice and emphasize identities that reflect how different they are from other groups.

question

STATUS is a characteristic under the social identity theory that reflects the____

answer

tendency of people to link themselves to groups of higher social standing in an attempt to define themselves favorably.

question

UNCERTAINTY reduction is a dimension of the social identity theory that manifests itself in the____

answer

tendency of people to use the group as a means of understanding who they are and how they fit into the world.

question

which of the following represents the second stage in 5-stage groups development.

answer

2nd stage= storming

question

Which of the following stages of 5-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership?

answer

forming

question

the 2nd stage of 5-stage group development is characterized by___

answer

intragroup convict within the group

question

by the end of stage___, a relatively clear hierarchy of leadership within the group is established.

answer

STORMING

question

during the 3rd stage of group development

answer

the group demonstrates cohesiveness

question

which of the following statements is true regarding the norming stage of group development?

answer

during this stage, group develops common set of expectations of what defines correct member behavior.

question

when the group energy is focused on the task at hand and the group is fully functional, it is said to be in the stage of____

answer

performing

question

true regarding performing stage?

answer

for permanent work groups, performing is the last stage in development.

question

five-stage development model?

answer

a positive social focus may aid a group in reaching the performing stage more rapidly.

question

punctuated-equilibrium model of group development

answer

it characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes

question

development of group in stage of

answer

transition following the halfway mark in the timeline

question

the first phase of group development for temporary groups invilved

answer

the determination of the group's direction

question

The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ____phase in the punctuated-equilibrium model.

answer

first meeting

question

the MAJOR determinate of group development and functioning as depicted by the punctuated-equilibrium model

answer

deadlines and time constraints

question

role perception is

answer

our view of how we are supposed to act in a given situation

question

role___is defined as the way others believe you should act in a given context

answer

expectation

question

when___, the result is role conflict

answer

compliance with one role requirement may make it difficult to comply with another

question

acceptable standard of behavior within a group that are shared by the group's members

answer

norms

question

example of performance norms

answer

the manner in which a job must be done

question

the___Norms dictate behavior such as with whom group members eat lunch and friendships on and off the job

answer

social arrangement

question

which of the following classes of norms encompasses arrangements like this?

answer

resource allocation norms

question

____refers to the adjustment of one's behavior to align with the norms of the group

answer

conformity

question

the important groups to which an individual belongs or hopes to belong are____

answer

reference

question

voluntary actions that violate significant organizational norms, and, in doing so, threaten the well-being of the organization or its members

answer

deviant workplace behavior

question

status refers to

answer

socially defined position or rank given to groups or group members by others

question

which factor doesn't determine status

answer

ability to confirm to a group norm

question

effect of status on conformity pressure?

answer

people in high-status jobs have especially negative reactions to social pressure exerted by people in low-status jobs

question

effect of size of the group has on the performance of the group

answer

as compared to smaller groups, large groups are better in problem solving

question

tendency of individuals to spend less effort when working collectively

answer

social loafing

question

contributor factor to social loafing

answer

dispersion of responsibility

question

effective means of countering social loafing

answer

ensuring that individual contributions to the group's outcome are identified

question

true regarding social loafing

answer

social loafing witnessed less in collectivist cultures where people take pride in group performance

question

group cohesiveness and performance norms on group productivity

answer

when both cohesiveness and performance norms are high, productivity will be high

question

____is defined as the extent to which members of a group are similar to, or different from, one another

answer

diversity

question

individual decision making

answer

increased diversity of views

question

when____is of importance in decision making, group decisions are preferred to individual decisions

answer

acceptance of solution

question

group decision making has a disadvantage in the area of___. when compared to individual decision making

answer

speed

question

____ is defined as a phenomenon in which the norm of consensus overrides the realistic appraisal of alternative courses of action

answer

groupthink

question

Job rotation (powerpoint)

answer

periodic shifting of a worker from one task to another.

question

Job enlargement

answer

horizontal expansion of jobs

question

job enrichment

answer

vertical expansion of jobs

question

Skill variety

answer

requirements for different tasks in the job

question

task identity

answer

completion of a whole piece of work

question

autonomy

answer

level of discretion in decision making

question

feedback

answer

amount of direct and clear information on performance

question

Reasons for and against telecommuting

answer

advantages: larger labor pool higher productivity less turnover improved morale reduced office-space cost Disadvantage: EMPLOYER less direct supervision of employees difficult to coordinate teamwork difficult to evaluate non-quantitative performance EMPLOYEE: may not be as noticed for his or her efforts

question

Motivational theory

answer

theory Y: employees want to be involved managerial viewpoint Two factory theory: intrinsic motivation growth responsibility involvement ERG theory: stimulate nACH growth recognition self-esteem

question

Intrinsic rewards: stimulate intrinsic motivation

answer

personal attention given to employee approval and appreciation for a job well done growing in popularity and usage BENEFITS of programs: fulfill employees' desire for recognition inexpensive to implement encourage repetition of desired behaviors DRAWBACKS of programs: susceptible to manipulation by management

question

To motivate employees

answer

recognize individual differences use goals and feedback allow employees to participate in decisions that affect them link rewards to performance check the reward system for equity

question

What benefits to offer-FLEXIBLE BENEFITS

answer

Modular plans: predesigned benefits packages for specific groups of employees core-plus plans: a core of essential benefits and a mean-like selection of other benefit options Flexible spending plans: allow employees to use their tax-free benefit dollars to purchase benefits and pay service premiums.

question

FORMAL GROUP:

answer

defined by the organization's structure with designated work assignments establishing tasks.

question

INFORMAL

answer

alliances that are neither formally structured nor organizationally determined. -appear naturally in response to the need for social contact -deeply affect behavior and performance

question

SUBCLASSIFICATION command group (formal)

answer

a group composed of the individuals who report directly to a given manager.

question

TASK group: formal

answer

those working together to complete a job or task in an organization but not limited by hierarchical boundaries.

question

Informal: interest group

answer

members work together to attain a specific objective with which each is concerned.

question

FRIENDSHIP group (informal)

answer

those brought together because they SHARE one or more common characteristics.

question

Role identity

answer

certain attitudes and behaviors consistent with a role.

question

Role perception

answer

an individual's view of how he or she is supposed to act in a given situation-received by EXTERNAL stimuli

question

Role expectations

answer

how others believe a person should act in a given situation

question

Psychological contract

answer

an unwritten agreement that sets out mutual expectations of management and employees.

question

Role conflict

answer

a situation in which an inficidual is confronted by divergent role expectations

question

NORMS: performance norms

answer

levels of acceptable work

question

Appearance norms

answer

what to wear

question

Social arrangement norms

answer

friendships and the like

question

Allocation of resources norms

answer

distribution and assignments of jobs and material

question

Research conclusions: CONFORMITY

answer

gaining acceptance by adjusting one's behavior to align with the norms and the group

question

References groups

answer

important groups to which individuals belong or hope to belong and those norms individuals are likely to conform,

question

Status characteristics theory

answer

status derived from one of three sources: 1. power a person has over others 2. ability to contribute to group goals 3. personal characterisitcs

question

STATUS EFECTS on norms and conformity

answer

high status members are less restrained by norms and pressure to conform. -some level of deviance is allowed to high-status members so long as it doesn't affect group goal achievement

question

ONGROUP interaction

answer

high status members are more assertive -large status differences limit diversity of ideas and creativity

question

ON EQUITY

answer

if status is perceived to be inequitable, it will result in various forms of corrective behavior.

question

SOCIAL LOAFING

answer

tendency for individuals to expend less effort when working collectively than when working individually -caused by either equity concerns or a diffusion of responsibility (FREE RIDERS)

question

Managerial implications

answer

build in individual accountability -prevent social loafing by: seeing group goals, increase intergroup competition use pear evaluation distribute group rewards based on individual effort

question

SYMPTOMS OF GROUPTHINK

answer

illusions of invulnerability belief in-group morality * rationalization stereotyped views of others self-censorship direct peer pressure mind guards** illusion of unanimity

question

MINIMIZE group thing:

answer

1. every group member critical evaluator 2. avoid automatic decisions 3. different groups explore same problems 4. rely on subgroup debates and outside experts 5. assign role of "devil's advocate" 6. rethink a consensus

question

NGI Nominal group technique

answer

works by restricting discussion during the decision making process.

question

EFFECTIVE team process commitment to a common process:

answer

creates a common purpose that provides direction -have REFLEXIVITY willing to adjust plan if necessary

question

Process: establishment of specific team goals

answer

must be specific, measurable, realistic, and challenging

question

Process: team efficiency

answer

team believes in its ability to succeed

question

Process: mental models

answer

have an accurate and common mental map of how the work gets done

question

Process: managed level of conflict

answer

task conflict are helpful, interpersonal conflicts are not

question

Process: minimized social loafing

answer

team holds itself accountable both individually and as a team.

question

Importance of communication

answer

-affects virtually every area of work -much of managers' time is spent communicating

question

Lateral communication

answer

takes place among members of the same work group, among members of work groups at same level, among members at same level, or among and HORIZONTAL equivalent personnel.

question

example of task conflict

answer

linda and dorthy had a disagreement over which of their employees should be assigned to work on a high-priority project

question

must be avoided if one wants to create and maintain an effective team?

answer

relationship conflicts

question

when individuals engage in____, they coast on the group's effort because their particular contributions cannot be identified

answer

social loafing

question

when teams are performing non routine activities, ______ stimulate disagreements about task content stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

answer

task conflicts

question

the existence of dissimilar mental models is likely to lead to

answer

disagreements over the methods to be applied for task completion

question

increase team efficacy

answer

helping the team achieve small successes

question

___are defined as organized cognitive representations of the key elements within a team's environment that team members share

answer

mental models

question

effective teams translate their common purpose into-___goals

answer

specific

question

the belief that effective teams have in their ability to succeed is ___

answer

team efficacy

question

a team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high___, an important variable in successful team processes.

answer

reflexivity

question

true regards team processes

answer

effective teams invest time and effort to discuss and agree on a purpose that belongs to them both collectively and individually.

question

___illustrates a process loss from using teams

answer

social loafing

question

diversity is an asset for teams where tasks____

answer

require a variety of viewpoints

question

true regarding size of teams

answer

when teams have excess members, cohesiveness declines.

question

desirable for making effective teams?

answer

the preference of individual members to work as a part of groups must be considered when forming teams.

question

impact of diversity on team effectiveness?

answer

cultural diversity serves as an asset for tests that call for a variety of viewpoints once the team has worked out its differences.

question

effects of diversity in the workforce?

answer

generally, newly formed culturally diverse teams underperform as compared to newly formed culturally homogeneous teams.

question

describes the degree to which members of a work unit share a common demographic attribute, age, sex, race, education level, or length of service

answer

organizational demography

question

organizational demography, if team members have dissimilar experiences, it will lead to ____

answer

higher employee turnover

question

team composition

answer

in successful teams, members should be selected to ensure all the various roles are filled.

question

the controller role in a team is___

answer

examining details and enforcing rules

question

the advisor role in a team is___

answer

encouraging the search for more information

question

reinforce team effort and commitment

answer

gainsharing

question

personality dimensions contribute to high team effectiveness?

answer

conscientiousness and openness to experience

question

people scoring high on___ are valuable in teams because they're good at backing up fellow team members and at sensing when their support is truly needed.

answer

conscientiousness

question

leadership of most importance to coordinate the efforts of various teams in order to produce a desired outcome

answer

multiteam system

question

personality of team members

answer

context, composition, and process

question

process variable that influences effectiveness of a team

answer

team efficiency

question

key components of effective teams are grouped?

answer

context, composition, and process factors

question

not one of key components of effective teams

answer

company reputation

question

key components of an effective team, included under the category of contextual factors?

answer

climate of trust

question

virtual teams are characterized by____in comparison to teams which interact face-to-face.

answer

low social rapport and direct interaction

question

project is delegated to a virtual team

answer

engaging in close monitoring of the work being done by the team throughout the project

question

cross-functional team?

answer

are used for developing new ideas and coordinating complex projects

question

type of teams allows for collaboration between team members who are physically dispersed?

answer

virtual teams

question

made up of employees from about the same hierarchical level but different work areas

answer

cross-functional

question

self-managed work teams

answer

in the case of self-managed work teams, supervisory positions take on decreased importance

question

____teams are defined as a group of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors

answer

self-managed work

question

problem solving teams can____

answer

provide recommendations after a discussion amongst department members

question

a work team is characterized by_____

answer

the availability of complementary skills among members

question

work groups and work teams***

answer

work teams generate potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function

question

extensive use of work teams benefits organizations by____

answer

generating a potential for creating greater outputs without increasing inputs.

question

current popularity of teams can be attributed to the fact that___

answer

they represent a better way to use employee talents

question

best defines a work group**

answer

a work group interact primarily to share info, rather than engage in work that requires joint effort.

question

work groups are characterized by____**

answer

the goal of sharing info among members

question

goal of a work group is___**

answer

sharing relevant info

question

Work teams

answer

generate positive synergy thro coordinated effort.

question

advantage of group decision making compared to individual?

answer

increase diversity views

question

when___is of importance in decision making, group decisions are preferred to individual decisions

answer

acceptance of solution

question

group decision making has a disadvantage in the area of____, when compared to individual

answer

speed

question

taken by a manager so as to minimize groupthink

answer

seeking input from employees before the group leader presents his opinons

question

discussing a given set of alternatives and arriving at a solution, group members tend to exaggerate the initial positions they hold.

answer

groupshift

question

groupshift

answer

group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution

question

useful in creating team players

answer

negotiation training

question

use of individual work

answer

task complexity and requirement of different perspectives must be used as criteria when assigning work to teams over individuals vice versa.

question

work should be performed by an individual if___

answer

the work is simple and does not require diverse input

question

work of your group would be better done in teams if the members of the teams are

answer

interdependent

question

more and more organizations are resorting to teams as they represent a better way to use employee talents

answer

true

question

teams and traditional departments have the same level of flexibility and responsiveness to external changes

answer

false

question

goal of a work group is to share info ***

answer

true

question

problem-solving teams discuss a problem, generate potential solutions, and implement them successfuly

answer

false

question

groupthink is most commonly seen in the group discussion-making approach using____

answer

interacting groups

question

in self-managed teams, supervisory positions may be eliminated

answer

true

question

cross-functional teams consist of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task,

answer

true

question

low levels of virtuality in teams result in higher levels of info sharing

answer

true

question

a climate of trust among team members is contextual factor relating to team effectiveness

answer

true

question

true regarding brainstorming

answer

brainstorming can overcome the pressures of conformity

question

lower-ability teams are more adaptable to changing situations than higher ability teams

answer

false

question

conscientiousness and openness to experience are two personality dimensions of the BIG FIVE personality model that predict better performance in teams ***

answer

true

question

research has shown that the larger the team, the more effective its performance

answer

false

question

a group decision-making method in individual members meet face-to-face to pool their judgments in a systematic but independent fashion is the___technique.

answer

nominal groups

question

when teams have excess members, cohesiveness and mutual accountability decline

answer

true

question

social loafing illustrates a process gain from using teams

answer

false

question

specificity refers to the degree to which a team reflects on and adjust their master plan

answer

false

question

for creating good team players, an organization's reward system must be reworked to encourage competitive efforts rather than cooperative ones.

answer

false

question

work that creates a common purpose or set of goals must be assigned to individuals, not groups

answer

false

question

using teams makes sense when the assignment is individual tasks

answer

false

question

social identity theory proposes that people use groups to understand who they are and how they fit into the world

answer

true

question

a batch of trainees has been assigned new project

answer

true

question

during the forming stage of group development, close relationships develop and the group demonstrated cohesiveness

answer

false

question

the development of temporary work groups is best understood in terms of the five-stage group development model

answer

false FSNPA

question

role perception indicated our view of how we are supposed to act in a given situation

answer

true

question

role expectations at work are often conveyed thro psychological contract

answer

true

question

a company's dress code policy comes under the performance norms

answer

false

question

important groups to which individuals belong or hope to belong to are called nominal group

answer

false

question

an individual's personal characteristics like good looks or friendly personality represents of of the dimensions of status characteristics theory

answer

true

question

high-status members of groups are often less freedom to deviate from norms than are other group members

answer

false

question

if a group is highly cohesive than it will be highly productive even with low performance norms

answer

false

question

surface-level diversity refers to attitudes, values, and opinions which are different in diverse groups

answer

false

question

group decisions are generally less accurate than the judgments of the most accurate individual in the group

answer

true

question

individual decisions are more time consuming than group

answer

false

question

group think is a phenomenon that relates to the consensus norms

answer

true

question

research consistently shows that a group in a brainstorming session generates more ideas than an individuals working alone

answer

false

question

the chief advantage of the nominal group technique is that it permits a group to meet formaly but does not restrict independent thinking, as does the interacting group

answer

true

question

electronic meetings minimize social pressures and conflict

answer

true

question

____is defined as the processes that account for an individuals intensity, direction and persistence of effort toward attaining a goal.

answer

motivation

question

the____dimention of motivation measures how long a person can maintain effort

answer

persistence

question

the___element of motivation describes how hard a person tries

answer

intensity

MNGT EXAM#2 Ch. 7,8,9,10,11

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards