question

1. Finance 2. Marketing and 3. Operations management

answer

Every Business Major is managed through these three major functions

question

Operations Management

answer

Which business function is responsible for planning, coordinating, and controlling the resources needed to produce a company's products and services?

question

A concept that involves breaking down the production of a product into a series of small, elementary task, each of which is performed by a different worker

answer

Division Of Labor is

question

A process of obtaining goods or services from an outside provider

answer

Outsourcing

question

When inputs decrease, while outputs remain the same.

answer

When does productivity increase?

question

The esthetic and psychological benefits of the product.

answer

Service design differs from product design by including ______.

question

Intermittent

answer

Which type of operation is used to produce many different products with varying process requirements in lower volumes?

question

Similar to manufacturing organizations

answer

Service organization supply chains are:

question

Insource

answer

What term refers to processes or activities that are completed in house?

question

3.4 parts per million

answer

In six-sigma, the level of defects is reduced to approximately ___ parts per million.

question

a team of volunteer production employees and their supervisors who meet regularly to solve quality problems.

answer

A quality circle is

question

A Flowchart

answer

What tool is useful in helping everyone develop a clear picture of how an operation or process works?

question

The Mean

answer

What measures the central tendency of a set of date?

question

Range

answer

What measure the difference between the largest and smallest observations in a set of data?

question

X-Bar Chart

answer

What is a control chart that monitors changes in the mean value of a process?

question

Does not add Value

answer

JIT Considers waste anything that _____.

question

Process

answer

Quality in Just-In-Time is centered on building quality into the ____.

question

True

answer

True or False. The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of Flexibility.

question

True

answer

True or False. Productivity gains in the service sector have been much lower than that of manufacturing.

question

False

answer

True or False. Repetitive Operations are used to produce many different products with varying process requirements in lower volumes.

question

True

answer

True or False. The Amount of outsourcing in industry is increasing.

question

True

answer

True of False. A useful tool for translating customers' everday language into specific technical requirements is QUALITY FUNCTION DEPLOYMENT.

question

A useful tool for translating customers' everyday language into specific technical requirements

answer

Quality Function Deployment

question

True

answer

True or False. At a factory, the TRANSFORMATION PROCESS, is the physical change of Raw Materials and components into products.

question

The physical change of Raw Materials and components into products

answer

Transformation Process

question

True

answer

True or False. Companies that compete based on FLEXIBILITY often cannot compete based on COST.

question

True

answer

True or False. Analyzing Customer preferences is an ongoing process

question

True

answer

True or False. Service Organizations can also benefit from Supply Chain Management

question

True

answer

True or False. In using Quality Function Deployment, conducting focus groups is one way to find out precisely what features customers want in a product.

question

False

answer

True or False. Upper and Lower control limits are usually set at +-6 standard deviations from the mean.

question

Eliminate activities that do not add value

answer

Operations Management is responsible for increasing the organization's effeciency, which means the company will be able to ______

question

Strategic

answer

What are long-term decisions that set the direction for the entire organization called?

question

Money

answer

A key feature of scientific management is that workers are motivated only by

question

An Inefficient distribution system

answer

What would not be considered a core competency that a company might have?

question

Information Technology

answer

What type of technology has had the greatest impact on business?

question

Designing products that appeal to its customers.

answer

A company's product design supports its business strategies by

question

Flexibility and Delivery

answer

Which respect to competitive priorities, intermittent operations compete more on _____ compared to repetitive operations

question

Lead Time

answer

The time between order placement and the receipt of goods is called

question

Backward integrations

answer

What refers to owning or controlling sources of raw materials and components?

question

Reliability

answer

The definition of Quality that involves the product functioning as expected without failure is

question

Internal Customers

answer

Employees of the organization who recieve goods or services from others in the company are

question

Appraisal Cost.

answer

Costs of quality inspections, testing, test equipment, and labs are examples of _____ costs.

question

The Proportion of items in a sample that are defective

answer

P-Charts are used to measure

question

Control Limits

answer

On a control chart, what separates common from assignable causes of variation?

question

R-Chart

answer

What is a control chart that monitors changes in the dispersion of variability of a process?

question

Lean Production

answer

The broad view of JIT is now often termed _____.

question

One

answer

The ultimate goal of JIT is to produce products in a lot size of _____?

question

Clutter

answer

Something you would not expect to see in a just-in-time work environment is

question

False

answer

True or False; Firms that focus on QUALITY as their primary competitive priority usually implement either product design quality or process quality, but not both

question

True

answer

True or False; To remain competitive, companies must be innovative and bring out new products regularly

question

True

answer

True or False; ISO certification has become a requirement for conducting business in many indutries

question

False

answer

True or False; A process that is in control has no variation

question

Moving components to a warehouse for storage until the factory needs them

answer

An example of an operation that does not add value is

question

Advertising Strategy

answer

Which of the following is NOT primarily performed by the operation management function?

question

1. Job design and work measurement 2. Location analysis 3. Quality Management 4. Facility Layout

answer

The following ARE performed by the operation management function

question

Job Enrichment

answer

Increasing the level of responsibility of a job by adding planning and coordination tasks is

question

performing operations task well

answer

Operational Efficiency is

question

1. Product Technology 2. Process Technology 3. Information Technology

answer

What are the three primary types of Technology?

question

Benchmarking

answer

Studying the practices of companies considered "best in class" and comparing the performance of our company against their performance is;

question

Assemble to Order

answer

Which product and service strategy is used to produce standard components that can be combined to customer specifications?

question

Bullwhip Effect

answer

Which term refers to inaccurate or distorted information created in the supply chain?

question

Manufacturing

answer

Which activity appears to be most frequently outsourced by large companies?

question

Conformance to specifications

answer

One common definition of quality is _____, which focuses on measuring how well a product or service meets targets and tolerances detemrined by its designers

question

Employee Empowerment

answer

Giving workers responsbility for seeking out quality problems and connecting them is

question

Benchmarking

answer

Studying business practices of comapnies considered "best in class" is called

question

graph that shows whether a sample falls within the common or normal range

answer

A process chart is a

question

Search for Assignable causes

answer

What is the first step that should be taken if an observation falls below the lower control limit on a control chart?

question

P and C

answer

What are the two types of control charts for attiributes

question

Elimination of Waste

answer

The central belief of the JIT philosophy is

question

Pull

answer

JIT is a _____ system

question

Being in partnership with them

answer

With JIT a company's relationship with its suppliers includes

question

True

answer

True or False; The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of flexibility.

question

True

answer

True or False; Productivity gains in the service sector have been much lower than that of manufacturing

question

False

answer

True or False; Repetitive operations are used to produce many different products with varying process requirements in lower volumes

question

True

answer

True or False; The amount of outsourcing in industry is increasing

question

True

answer

True or False; A useful tool for translating customers' everyday language into specific technical requirements is Quality Function Deployment

question

True

answer

True or False; An important task in quality control is to find out the range of natural random variation in process

question

1. Finance 2. Marketing 3. Operation Management

answer

Every business is managed through what three major functions?

question

Last

answer

JIT uses a pull system where communication starts with either the customer or with the ____ work station in the production line

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