question

true

answer

A distributed denial-of-service (DDoS) attack involves hundreds of computers working together to bombard a Web site with thousands of requests for information in a short period.

question

true

answer

Fiber-optic cables have a higher capacity, smaller size, lighter weight, lower attenuation, and higher security than other cable types.

question

true

answer

Data communication technologies make, Web and video conferencing easier, which can reduce the costs of business travel.

question

A ____ attack floods a network or server with service requests to prevent legitimate users' access to the system

answer

denial-of-service

question

A(n) ____ is a type of Web site that allows users to add, delete, and sometimes modify content.

answer

wiki

question

n the context of the technologies developed to improve the efficiency and quality of digital communications, ____ divide(s) each channel into six time slots.

answer

false

question

A(n) ____ is an electronic audio file that is posted on the Web for users to download to their mobile devices or computers.

answer

pod cast

question

____ is a hardware device that allows several nodes to share one communication channel.

answer

multiplexer

question

In data communication, ____ refers to integrating voice, video, and data so that multimedia information can be used for decision making.

answer

convergence

question

A routing table lists ____.

answer

nodes on a network

question

A network ____ represents a network's physical layout.

answer

topology

question

A ____ router can build tables that identify addresses on each network.

answer

mobile

question

Data encryption transforms data into a scrambled form called ____.

answer

ciphertext

question

A uniform resource locator is the address of a document or site on the Internet.

answer

true

question

A proxy server acts as an intermediary between network users and the Internet

answer

true

question

(n) ____ is the address of a document or site on the Internet.

answer

URL

question

____ are hackers who specialize in unauthorized penetration of information systems.

answer

black hats

question

The Transmission Control Protocol (TCP) operates at the OSI model's ____ layer.

answer

transport

question

Which of the following is considered an intentional threat?

answer

social engineering

question

Which of the following protocols is used to send e-mails?

answer

SMTP

question

What is the first step in client/server communication?

answer

The user creates a query.

question

The Internet2 (I2) project started in ____

answer

ntegrate services, such as e-mail and file sharing

question

The Federal Express Tracking System allows customers to enter a package's tracking number and locate any package still in the system as well as prepare and print shipping forms, get tracking numbers, and schedule pickups. Federal Express is an example of a(n) ____.

answer

extranet

question

When using mirror disks, if one of the two disks containing the same data fails, the other disk also fails.

answer

false

question

___ are Web sites that allow users to connect with friends, family, and colleagues online as well as meet people with similar interests or hobbies.

answer

Social networking sites

question

Intranets are typically set up behind a firewall.

answer

true

question

Which of the following protocols is used for Internet telephony?

answer

VoIP

question

The amount of data that can be transferred from one point to another in one second is called ____.

answer

bandwith

question

The embedded references in hypermedia documents are called hypertext.

answer

true

question

Protocols help ensure compatibility between different manufacturers' devices.

answer

true

question

The ____ layer of the OSI model specifies the electrical connections between computers and the transmission medium, and is primarily concerned with transmitting binary data, or bits over a communication network

answer

Physical

question

Microsoft Internet Explorer (IE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera are examples of ____.

answer

Web browsers

question

Within the ____ technique for wireless security, a user's computer and the AP use a master key to negotiate for a key that will be used for a session.

answer

Wi-Fi Protected Access 2

question

____ is a commonly used encryption protocol that manages transmission security on the Internet.

answer

Secure Sockets Layer

question

____ cables are glass tubes surrounded by concentric layers of glass, called "cladding," to form a light path through wire cables.

answer

Fiber-optic

question

____ outlines procedures for keeping an organization operational in the event of a natural disaster or network attack.

answer

Business continuity planning

question

____ media operate on line-of-sight.

answer

Terrestrial microwave

question

____ take advantage of the human element of security systems.

answer

Social engineering attacks

question

____ means that computers and networks are operating and authorized users can access the information they need

answer

Availability

question

____ means that a system must prevent disclosing information to anyone who is not authorized to access it

answer

Confidentiality

question

____ encryption uses a public key known to everyone and a private key known only to the recipient

answer

Asymmetric

question

____ is the process of capturing and recording network traffic.

answer

Sniffing

question

____ scaling refers to adding more workstations (clients).

answer

Horizontal

question

____ ensures data security and integrity over public networks, such as the Internet.

answer

Transport Layer Security

question

____ refers to the accuracy of information resources within an organization.

answer

integrity

question

____ is understanding the role of information in generating and using business intelligence.

answer

Information literacy

question

Management information system's (MIS) _____ include programs developed in-house

answer

software components

question

in designing a management information system, the first task is to define the system's _____ clearly.

answer

objectives

question

_____ are an example of internal source of data for an information system.

answer

Personnel records

question

_____ are an external data source of an information system.

answer

Labor statistics

question

The output of an information system is _____.

answer

information

question

The purpose of an information system's _____ component is generating the most useful type of information for making decisions.

answer

process

question

A successful _____ program helps improve client service and create a long-term relationship between an organization and its clients.

answer

customer relationship management

question

In accordance with Porter's Five Forces model, _____ power is high when customers have fewer options and low when customers have more options.

answer

supplier

question

Online brokerage firms operate in a highly combative and ambitious environment, so they use information technologies to make their services more unique in order to combat _____.

answer

rivalry among existing competitors

question

The most common personal digital assistant is a smartphone.

answer

true

question

Twitter is an example of a management information system (MIS)

answer

false

question

The terms "information systems" and "information technologies" are used interchangeably.

answer

second

question

____ is 1/1,000,000,000,000 of a second.

answer

Picosecond

question

____ means saving data in computer memory and retrieval is accessing data from memory.

answer

storage

question

How many bytes is a data of 48 bits?

answer

24

question

A ____ is the size of a character.

answer

byte

question

ASCII (7 bit) defines up to ____ characters.

answer

128

question

Which of the following is an input device

answer

Optical character reader

question

_____ is the most common output device for soft copy.

answer

Liquid crystal display

question

The Clipboard's contents are stored on ____.

answer

RAM

question

____ memory, which is nonvolatile, holds data when the computer is off or during the course of a program's operation.

answer

secondary

question

The term RAID stands for ____.

answer

redundant array of independent disks

question

The supervisor program of an OS is called the ____.

answer

kernel

question

ENIAC is an example of a first-generation computer.

answer

true

question

A byte is a single value of 0 or 1.

answer

false

question

Light pen is an output device

answer

false

question

Which of the following is true of a database?

answer

More information can be generated from the same data.

question

The ____ view involves how data is stored on and retrieved from storage media.

answer

physical

question

The ____ view involves how information appears to users and how it can be organized and retrieved.

answer

logical

question

The ____ in a database model defines the boundaries of a database, such as maximum and minimum values allowed for a field.

answer

set of integrity rules file structure

question

A data ____ stores definitions, such as data types for fields, default values, and validation rules for data in each field.

answer

dictionary

question

A ____ key uniquely identifies every record in a relational database.

answer

primary

question

In a relational model, when a primary key for one table appears in another table it is called a ____ key.

answer

foreign

question

____ improves database efficiency by eliminating redundant data and ensuring that only related data is stored in a table.

answer

normalization

question

A ____ operation searches data in a table and retrieves records based on certain criteria.

answer

select

question

A data ____ is a collection of data from a variety of sources used to support decision-making applications and generate business intelligence.

answer

warehouse

question

____ is information in its original form.

answer

raw data

question

____ gives users subtotals of various categories

answer

Summary data

question

____ uses multiple sources of information and provides multidimensional analysis.

answer

OLAP

question

A data ____ is usually a smaller version of a data warehouse, used by a single department or function.

answer

mart

question

Business analytics uses ____ to support decision-making activities.

answer

data mining tools

question

Amazon.com uses ____ to provide customized book recommendations based on past purchases.

answer

cookies

question

____ generated by Web server software, record a user's actions on a Web site.

answer

Log files

question

A banker uses the information a client enters in a loan application to sell other financial products to this client. This action is _____.

answer

legal but unethical

question

Generally, ____ laws protect tangible material, such as books and drawings.

answer

copyright

question

The ____ means you can use copyrighted material for certain purposes, such as quoting passages of a book in literary reviews.

answer

Fair Use Doctrine

question

____ is registering, selling, or using a domain name to profit from someone else's trademark.

answer

Cybersquatting

question

information technology and the Internet have, in essence, resulted in two societal groups: the information rich and the information poor. This is called the ____.

answer

digital divide

question

_____ involves the design, manufacture, use, and disposal of computers and servers in such a way that there is minimal impact on the environment.

answer

Green computing

question

_____ prevents new adware from being installed on your computer.

answer

Antispyware

question

____ is collecting data from Web sites, usually for competitive intelligence.

answer

Web harvesting

question

Mobile commerce (m-commerce) is based on the ____ protocol.

answer

wireless application

question

CASE tools are mainly used during the ____ phase of the SDLC.

answer

design

question

Which term describes one user viewing one ad?

answer

ad impression

question

Using the ____ model brings sellers and buyers together on the Web and collects commissions on transactions between these parties.

answer

Brokerage

question

During the ____ phase, analysts choose the solution that is the most realistic and offers the highest payoff for the organization.

answer

design

question

During the ____ phase, the systems designer must define the problem the organization faces, taking care not to define symptoms rather than the underlying problem.

answer

planning

question

In ____ conversion, the old and new systems run simultaneously for a short time to ensure the new system works correctly.

answer

parallel

question

E-training for government officials is an example of a ____ application.

answer

government-to-employee

question

In ____ conversion, the old system is stopped and the new system is implemented.

answer

plunge

question

E-procurement is an example of the ____ B2B e-commerce model.

answer

seller-side marketplace

question

Foreign exchange systems that allow traders and brokers from around the world to interact are an example of information systems that support the _____ structure.

answer

transnational

question

The _____ support of a global information system involves broad and long-term goals.

answer

strategic

question

The GIS control dimension requires a(n) ____ architecture for data.

answer

centralized

question

During the ____ phase, the information system is operating, enhancements and modifications to the system have been developed and tested, and hardware and software components have been added or replaced.

answer

maintenance

question

One of the issues with GIS is that too much ____ can prevent flexibility in responding to local preferences and even time differences.

answer

Standardization

question

E-commerce fulfills the product information activity using ____.

answer

Web sites

question

With ____ outsourcing, the organization chooses an outsourcing company in the same country.

answer

onshore

question

Companies creating separate Web sites for each country in which they do business is called _____ of a Web site.

answer

localization

question

With reference to the global information system, _____ consists of using managerial power to ensure adherence to the organization's goals.

answer

control

question

The systems development life cycle (SDLC) is also known as the ____.

answer

waterfall model

question

____ centers on a structured workshop in which users and system professionals come together to develop an application.

answer

JAD

question

With ____ technology, information is sent to users based on their previous inquiries, interests, or specifications.

answer

Push

question

A ____ prototype shows users how a particular task that was not technically feasible can be done.

answer

proof of concept

question

____ present(s) a challenge when designing and implementing global databases.

answer

Different character sets

question

____ is a site that facilitates C2C e-commerce.

answer

eBay

question

____ is a popular on-line payment system used on many on-line auction sites.

answer

paypal

question

____ is a method for improving the volume or quality of traffic to a Web site.

answer

Search engine optimization

question

____ uses an iterative process that repeats the design, development, and testing steps as needed, based on feedback from users.

answer

RAD

question

____ is a method for developing software applications and information system projects in which the project is divided into smaller functions and developers can not go on to the next phase until the current phase is finished.

answer

XP

question

_____ are considered the first large-scale interactive global system.

answer

Airline reservation systems

question

_____ display ads appear on top of a browser window, blocking the user's view.

answer

Pop-up

question

____ refers to money or scrip that is exchanged only electronically.

answer

Electronic payment

question

____ introduced the value chain concept.

answer

Michael Porter

question

____ is a supporting activity in the value chain.

answer

Technological development

question

____ feasibility is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it.

answer

Operational

question

____ costs measure what you would miss by not having a system or feature.

answer

Opportunity

question

____ feasibility assesses a system's costs and benefits.

answer

Economic

question

____ is an application of artificial intelligence that can be used for Web marketing.

answer

Intelligent agents

question

____ is a pure-play company.

answer

Amazon.com

question

____ includes national laws and international agreements on privacy protection and data security.

answer

Transborder data flow

question

Stores use "____" to get a customer to buy additional products that they might already be purchasing from a different store.

answer

cross-selling or up-selling

question

____ enables business partners to send and receive information on business transactions.

answer

Electronic data interchange

question

With reference to the Internet-enabled SCM activities, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of _____.

answer

production scheduling

question

With reference to the Internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of _____.

answer

inventory management

question

The main goal of a(n) ____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.

answer

customer relationship management

question

____ is a search for specific information or patterns, using input from multiple business partners and data sources.

answer

Collaborative filtering

question

Organizations with an established IT infrastructure often choose a(n) ____ CRM, which is implemented much like any other IT system.

answer

on-premise

question

Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of ____.

answer

personalization

question

Transaction data for a CRM system might be gathered using ____.

answer

grocery store loyalty cards

question

____ invite sellers to submit bids for products and services.

answer

Reverse auctions

question

In service organizations, the link in the supply chain includes ____.

answer

distribution centers

question

A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources.

answer

enterprise resource planning

question

Information technologies and ____ play a major role in implementing an SCM system.

answer

the Internet

question

____ decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decisions.

answer

Structured

question

Resolving conflicts between two divisions is a type of ____ decision at the tactical management level.

answer

unstructured

question

The ____ component of a DSS manages and coordinates the other major components.

answer

DSS engine

question

During the ____ phase of the decision-making process, a decision maker examines the organization's environment for conditions that need decisions.

answer

intelligence

question

Plant location is a type of ____ decision at the strategic management level.

answer

structured

question

In the ____ phase of the decision-making process, the organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.

answer

implementation

question

During the ____ phase of the decision-making process, the decision maker defines associations between alternatives and criteria.

answer

design

question

____ decisions are typically one-time decisions, with no standard operating procedure pertaining to them.

answer

Unstructured

question

The ____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.

answer

choice

question

Which of the following tasks is performed by managers for which an EIS is useful?

answer

Spotting trends

question

____ decisions include a structured aspect that benefits from information retrieval, analytical models, and information systems technology.

answer

Semistructured

question

The ____ component includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.

answer

model base

question

Intelligent agents are also called ____.

answer

bots

question

____ perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs.

answer

Robots

question

____ systems have been one of the most successful artificial intelligence related technologies.

answer

Expert

question

____ enables an expert system to learn from experience and examine and extract relevant facts to determine the path to a solution.

answer

Meta-knowledge

question

The _____ characteristic of an intelligent agent demonstrates the agent's ability to migrate from one platform to another with a minimum of human intervention.

answer

mobility

question

____ was developed so that users could communicate with computers in their own language.

answer

Natural-language processing

question

Some banks use a(n) ____ system to qualify customers for loans, using parameters from past customers stored in a database.

answer

case-based reasoning

question

In the context of expert systems,____ consists of common sense, rules of thumb, educated guesses, and instinctive judgments.

answer

heuristics

question

Data mining agents work with a _____ , detecting trends and discovering new information and relationships among data items that were not readily apparent.

answer

data warehouse

question

Within the context of the components an expert system, a(n) _____ is similar to the model base component of a decision support system.

answer

inference engine

question

In the AI field, ____ engineers try to discover "rules of thumb" that enable computers to perform tasks usually handled by humans.

answer

knowledge

question

In the context of the decision making analyses that use information technology,____ analysis is available in spreadsheet programs such as Microsoft Excel.

answer

what-if

question

____ RFID tags have no internal power supply.

answer

Passive

question

A(n) _____ is a matrix barcode consisting of black modules arranged in a square pattern on a white background.

answer

quick response code

question

Nanotechnology incorporates techniques that involve the structure and composition of materials on a ____.

answer

NANOSCALE

question

____ is a small electronic device consisting of a small chip and an antenna, and performs the same task as bar codes.

answer

Radio frequency identification tag

question

When using a(n) ____, IS personnel time is freed up to focus on applications, such as customer relationship management and financial information systems, that are more strategically important to the organization.

answer

application service provider model

question

____ uses computer-generated, three-dimensional images to create the illusion of interaction in a real-world environment.

answer

Virtual reality technology

question

The ____ component of a virtual reality system is an input device that captures and records movements of the user's feet as the user turns in different directions.

answer

walker

question

Within the context of virtual reality technology, ____ refers to giving users the feeling of being part of an environment by using special hardware and software.

answer

immersion

question

A cave automatic virtual environment (CAVE) is a virtual environment consisting of a ____ room in which the walls are rear projection screens

answer

cube-shaped

question

One advantage of grid computing is _____, meaning more nodes can be added for additional computing power without affecting the network's operation.

answer

scalability

question

____ component of a virtual reality system enable users to see and hear the virtual world.

answer

Visual and aural system

question

____ could be used to make sure people don't vote more than once.

answer

Biometrics

question

Within the context of virtual reality technology, ____ refers to giving objects in a virtual reality environment texture and shading for a 3D appearance.

answer

simulation

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