MIS 11 – Flashcards
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Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department
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information systems
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Which of the following statements is true of an IS department?
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The operations group monitors user experience and responds to user problems.
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If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the ________.
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chief executive officer
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Which of the following is a responsibility of a CIO?
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reporting to the chief executive officer
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Which of the following is a function of the technology office in an organization's IS department?
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investigating new information systems
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In an IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
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operations
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Which of the following statements is true of the operations group in an organization's IS department?
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It monitors the user experience and responds to their problems.
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Which of the following statements is true about the "maintenance" of information systems?
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It involves adapting existing systems to support new features.
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In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems
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development
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If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
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business and systems analysts
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The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.
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data administration
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A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.
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system analyst
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A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials
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technical writer
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The responsibilities of a computer technician include ________.
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installing software and repairing networks
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The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
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chief technology officer
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Which of the following statements is true about data administration?
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It establishes standards to protect information assets.
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Which of the following is a limitation of aligning information systems with organizational strategy?
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Adapting the IS to new versions of business processes is complex and time-consuming.
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The ________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives
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chief information officer
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A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.
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steering committee
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Which of the following is a function of the steering committee for an IS department?
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setting IS priorities
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Which of the following statements is true about the steering committee of an IS department?
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The steering committee's meetings are conducted by the IS department.
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Which of the following statements is true about IS planning functions?
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The CEO and other executive staff decide the membership of the steering committee.
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________ is the process of hiring another organization to perform a service.
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Outsourcing
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One of the reasons outsourcing is undertaken is to ________.
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cap an organization's financial exposure
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Which of the following statements is true about outsourcing?
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It saves both direct and indirect management time
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An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?
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loss of control
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Which of the following statements is a characteristic of outsourcing?
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To achieve quality, it is easier to hire another vendor than it is to rehire internal staff.
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________ is a form of outsourcing
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Acquiring licensed software
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Which of the following is a form of outsourcing hardware infrastructure exclusively?
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IaaS cloud hosting
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Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?
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Software as a Service (SaaS)
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Which of the following is an example of outsourcing an entire business function?
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outsourcing the function of arranging employee travel
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In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.
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business function
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When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the ________.
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quality vendor
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Which of the following is a risk of outsourcing IS/IT functions?
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It involves the potential loss of intellectual capital.
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Every IS user has a right to a secure computing environment. This means that ________.
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the organization should protect his/her computer and its files
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Which of the following is a right of users of information systems?
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receiving effective training
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Which of the following is generally a responsibility of users of information systems?
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following security and backup procedures
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Which of the following statements is true about users of information systems?
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They should learn standard techniques and procedures for the applications they use.
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Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.
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learning basic computer skills
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Which of the following statements is true about the changes and developments foreseen by the year 2024?
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Most organizations will move their internal hardware infrastructure into the cloud.
