Question 1

Developing, operating, and maintaining an organization\'s computing infrastructure is a major function of the ________ department

Accepted Answer

information systems

Question 2

Which of the following statements is true of an IS department?

Accepted Answer

The operations group monitors user experience and responds to user problems.

Question 3

If an organization runs an information system that provides little support to accounting, it\'s chief information officer will most likely report to the ________.

Accepted Answer

chief executive officer

Question 4

Which of the following is a responsibility of a CIO?

Accepted Answer

reporting to the chief executive officer

Question 5

Which of the following is a function of the technology office in an organization\'s IS department?

Accepted Answer

investigating new information systems

Question 6

In an IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

Accepted Answer

operations

Question 7

Which of the following statements is true of the operations group in an organization\'s IS department?

Accepted Answer

It monitors the user experience and responds to their problems.

Question 8

Which of the following statements is true about the \"maintenance\" of information systems?

Accepted Answer

It involves adapting existing systems to support new features.

Question 9

In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems

Accepted Answer

development

Question 10

If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

Accepted Answer

business and systems analysts

Question 11

The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

Accepted Answer

data administration

Question 12

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

Accepted Answer

system analyst

Question 13

A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials

Accepted Answer

technical writer

Question 14

The responsibilities of a computer technician include ________.

Accepted Answer

installing software and repairing networks

Question 15

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

Accepted Answer

chief technology officer

Question 16

Which of the following statements is true about data administration?

Accepted Answer

It establishes standards to protect information assets.

Question 17

Which of the following is a limitation of aligning information systems with organizational strategy?

Accepted Answer

Adapting the IS to new versions of business processes is complex and time-consuming.

Question 18

The ________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives

Accepted Answer

chief information officer

Question 19

A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

Accepted Answer

steering committee

Question 20

Which of the following is a function of the steering committee for an IS department?

Accepted Answer

setting IS priorities

Question 21

Which of the following statements is true about the steering committee of an IS department?

Accepted Answer

The steering committee\'s meetings are conducted by the IS department.

Question 22

Which of the following statements is true about IS planning functions?

Accepted Answer

The CEO and other executive staff decide the membership of the steering committee.

Question 23

________ is the process of hiring another organization to perform a service.

Accepted Answer

Outsourcing

Question 24

One of the reasons outsourcing is undertaken is to ________.

Accepted Answer

cap an organization\'s financial exposure

Question 25

Which of the following statements is true about outsourcing?

Accepted Answer

It saves both direct and indirect management time

Question 26

An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?

Accepted Answer

loss of control

Question 27

Which of the following statements is a characteristic of outsourcing?

Accepted Answer

To achieve quality, it is easier to hire another vendor than it is to rehire internal staff.

Question 28

________ is a form of outsourcing

Accepted Answer

Acquiring licensed software

Question 29

Which of the following is a form of outsourcing hardware infrastructure exclusively?

Accepted Answer

IaaS cloud hosting

Question 30

Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?

Accepted Answer

Software as a Service (SaaS)

Question 31

Which of the following is an example of outsourcing an entire business function?

Accepted Answer

outsourcing the function of arranging employee travel

Question 32

In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.

Accepted Answer

business function

Question 33

When a company outsources a system, control over prioritizing fixes for software failures and problems belongs to the ________.

Accepted Answer

quality vendor

Question 34

Which of the following is a risk of outsourcing IS/IT functions?

Accepted Answer

It involves the potential loss of intellectual capital.

Question 35

Every IS user has a right to a secure computing environment. This means that ________.

Accepted Answer

the organization should protect his/her computer and its files

Question 36

Which of the following is a right of users of information systems?

Accepted Answer

receiving effective training

Question 37

Which of the following is generally a responsibility of users of information systems?

Accepted Answer

following security and backup procedures

Question 38

Which of the following statements is true about users of information systems?

Accepted Answer

They should learn standard techniques and procedures for the applications they use.

Question 39

Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.

Accepted Answer

learning basic computer skills

Question 40

Which of the following statements is true about the changes and developments foreseen by the year 2024?

Accepted Answer

Most organizations will move their internal hardware infrastructure into the cloud.

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