Flashcards on MGT Test 3
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T/F Training support technologies assist in transfer of training by providing employees with information not covered in training.
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True
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T/F Online learning that merely repurposes an effective live training program will usually result in effective training.
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False
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Which of the following is a disadvantage of training through virtual worlds?
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It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them.
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Which of the following is not a benefit of MOOCs?
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Completion rates are high.
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Online training is best provided _____.
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with one- to two-hour training modules rather than a full-day training session
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Which of the following is an advantage of simulations?
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Simulations can safely put employees in situations that would be dangerous in the real world.
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T/F No single training method is inherently superior to other methods.
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True
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Which of the following technology-based training methods provides the least opportunity for learner-instructor interaction?
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Mobile learning
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To create a positive online learning experience, _____.
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there should be prompts to promote self-regulation
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YouTube is a typical example of _____.
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shared media
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T/F There are no generational differences in preferences for using and realizing the potential benefits of social media tools.
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False
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In a virtual lab type of simulation, trainees _____.
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interact with a computer representation of the job for which they are being trained
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_____ refers to the learner's involvement with the training material and assessing their progress toward learning.
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Self-regulation
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Which of the following is a disadvantage of distance learning?
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Weather conditions and satellite glitches
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T/F In online training, an instructor can provide detailed feedback.
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True
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T/F Online learning courses should be designed for the available bandwidth on the company's system.
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True
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T/F Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals.
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False
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T/F Virtual reality allows simulations to become even more realistic.
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True
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The use of simulations has been limited by their _____.
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high development costs
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Which of the following is not true regarding the effectiveness of online learning?
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Online instruction is better than classroom instruction for procedural knowledge.
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_____ refers to the learner's involvement with the training material and assessing their progress toward learning.
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Self-regulation
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Which of the following statements is true of learning management systems (LMS)?
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An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist.
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T/F The flipped classroom reverses the traditional learning arrangement by delivering instructional content online outside of the classroom and moves activities, including those that may have traditionally been considered homework, into the classroom.
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True
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T/F The key defining characteristic of a flipped classroom is that control over the content of lectures is \"flipped\" from the instructor to student.
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False
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_____ is a computer-based technology that provides trainees with a three-dimensional learning experience.
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Virtual reality
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_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills.
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Expert systems
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T/F Although development costs for technology-based training programs are high, costs for administering these programs are low.
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True
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T/F Distance learning features a one-way communication for training.
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False
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The use of social media as a learning tool will be ineffective in a company that _____.
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requires centralized decision making
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T/F One of the most significant benefits of adaptive training is easily matching customizations to learners' specific needs.
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False
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T/F Competencies include knowledge, skills, and abilities, but not personal characteristics.
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False
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T/F Both the NEO Personality Inventory and the Myers-Briggs Type Inventory (MBTI) measure openness to experience.
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False
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In upward feedback, managers' behaviors or skills are evaluated by _____.
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their subordinates
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The _____ is a personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, and decision making.
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Myers-Briggs Type Inventory
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Which of the following is not a common content area for onboarding programs?
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Compensation
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T/F In reverse mentoring programs, peers mentor each other in skills they do not know.
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False
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T/F Transfers and downward moves are opportunities to develop skills that could help employees achieve long-term success with a company.
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True
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Which of the following is not an exercise typically found in assessment centers?
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Interviewing skills training
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Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)?
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Stability v. neuroticism
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Which of the following makes a socialization program ineffective?
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Restricting interactions between new hires and current employees
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An in-basket exercise is typically designed to measure ____.
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administrative skills
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Which of the following is true of coaching employees?
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Coaching involves providing resources such as mentors, courses, or job experiences.
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T/F Most mentoring relationships develop informally in organizations.
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True
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Which of the following is a potentially negative outcome of job rotation?
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It creates a short-term perspective on problems and solutions.
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T/F Job rotation can be used for all types of employees, not just those with managerial potential.
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True
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_____ grant(s) a temporary leave of absence from the company.
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Sabbaticals
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T/F In a protean career, employees do not take responsibility for managing their careers.
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False
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T/F Career patterns involving movement across specializations and disciplines are becoming less prevalent.
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False
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The core employees in the nine-box grid are those with _____.
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moderate potential and solid performance
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Sending employees on international assignments is an example of the _____ approach to employee development.
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job experience
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According to the nine-box grid, the development plan for employees with outstanding performance but low potential typically emphasizes _____.
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finding them experiences that will continue to facilitate creativity and innovation
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T/F Assessments can be used to identify communication styles that inhibit a team's productivity.
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True
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T/F By making a succession planning list public, high-potential employees who are not interested in other positions can communicate their intentions.
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True
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_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area.
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Job rotation
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T/F Employee transfers necessarily increase job responsibilities and compensation.
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False
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In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and where they fit into the company's plans.
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reality check
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An employee's protean career _____.
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is based on the feeling of pride that comes from achieving life goals
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_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.
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Self-assessment
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Job enlargement refers to the process of _____.
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adding challenges or new responsibilities to an employee's current job
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T/F Performance appraisal discussions are more long-term than development discussions.
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False
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Which of the following is a characteristic associated with the long-term success of diversity programs?
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Diversity programs are evaluated using metrics such as sales and promotion rates.
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The establishment stage of an employee's career involves _____.
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finding employment, achieving more responsibility, and financial success
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_____ refer to employees who have an assignment to manage an operation abroad without being located in that country.
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Virtual expatriates
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T/F Through sector partnerships, workforce skill needs can be met faster than if individual employers worked alone.
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True
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T/F Preretirement socialization helps employees avoid being forced to return to work because of poor financial planning.
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True
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T/F Managing diversity may require changing company culture.
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True
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T/F Individuals must wait until the age of 65 to begin receiving social security benefits.
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False
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_____ involves changing one's major work activity after having been established in a specific field.
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Career recycling
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_____ is a way to reduce head count and lower labor costs.
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Offering an early retirement plan
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Which of the following statements is most true regarding dual career paths?
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They were designed to help chart future employment prospects for individual contributors.
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An expatriate is an employee _____.
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who works in a country other than his or her country of origin
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In the _____ stage, individuals are concerned with keeping their skills up to date and being perceived as someone who is still contributing to the company.
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maintenance
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In the _____ stage, individuals are largely concerned with achieving more responsibility and financial success.
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establishment
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T/F Virtual expatriates incur higher costs than traditional expatriates.
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False
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T/F It is important for companies to place more emphasis on developing potential expatriates' technical skills than on preparing them to work in other cultures.
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False
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T/F Millennials and Gen Xers are more accustomed to change and job insecurity than Baby Boomers.
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True
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Which of the following causes overseas assignments to fail?
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Developing technical skills over cross-cultural preparation
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Which of the following is a disadvantage of job hopping?
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Job hopping makes it difficult to sustain continuity in employee-customer relationships.
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The _____ Act makes it easier for veterans to find employment when they return from service.
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Uniformed Services Employment and Reemployment
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T/F The individual contributor career path is used to satisfy poor performers who have no managerial potential.
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False
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The cornerstone of the _____ system is One-Stop service delivery, which unifies numerous training, education, and employment programs into a single, customer-friendly system in each community.
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workforce investment
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T/F In most circumstances, organizations are not required to pay employees for attending training.
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False
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T/F The glass ceiling facilitates women and minorities advancing to higher levels of the organization.
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False
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The _____ Act is designed to assist states in building school-to-work systems that prepare students for high-skill, high-wage jobs or for future education.
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School-to-Work Opportunities
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The _____ refers to a barrier to advancement for women and minorities.
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glass ceiling
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T/F Copyrights protect the ideas that materials contain.
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False
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_____ prepares expatriates for their return to the parent company and home country.
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Repatriation
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Which of the following is a disadvantage of virtual expatriates?
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They lack a strong personal relationship with local employees.
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T/F Career recycling is limited to older employees who are nearing retirement.
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False
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Which of the following relates to employees making a transition into life without work?
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Retirement
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T/F The key decision for companies is not whether to outsource training but rather how much training to outsource.
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True
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T/F In rapid instructional design (RID), it is acceptable to skip steps in the instructional design process.
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True
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Which of the following is a trend in the delivery of training?
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Managers being asked to act as coaches to supplement training
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Which of the following statements is true of rapid instructional design (RID)?
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Instructional content and process can be developed independently of each other.
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Which of the following is not a common RID strategy?
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Ensuring that instructional content and process are developed simultaneously
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Which of the following is not one of the major skills and competencies required for trainers to be successful now and in the future?
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Repurposing live instruction to online instruction
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A _____ collects and archives learning experiences in the form of statements that can be organized and presented in a meaningful way.
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Learning Records Store (LRS)
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Which of the following statements is true about demands of managers?
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Managers are demanding shorter courses.
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T/F Advances in neuroscience research have demonstrated that long-term information recall is enhanced when individuals learn material all at once, contradicting previous findings.
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False
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T/F Research has demonstrated that social learning enhances social capital, but not intellectual capital.
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False
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T/F Employees are allowed to take funds with them from life-long learning accounts if they leave a company.
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True
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The difference between formal training programs and embedded learning is that _____.
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embedded learning focuses on learning that is integrated with knowledge management and occurs on the job as needed
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Which of the following statements about embedded learning is true?
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It includes real-time content and simulations that are accessible during work.
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T/F A key assumption of the performance analysis approach is that training is the primary solution to most business problems.
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False
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T/F Virtual team members need training only in technical skills and competencies.
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False
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_____ refers to learning that occurs on the job as needed.
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Just-in-time learning
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Increased use of contingent workers and increased flexibility to meet customer needs will lead training departments to have a greater focus on _____.
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expert systems and electronic performance support systems
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Which of the following involves collaboration and non-learning technologies, such as microblogs, and is integrated with knowledge management?
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Embedded learning
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A Fitbit in an example of _____.
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a wearable
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T/F Gamification refers to a live direct or indirect view of a physical, real-world environment whose elements are supplemented by computer-generated sound, video, or graphics.
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False
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T/F Managers are demanding training courses that are longer and that focus on holistic development.
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False
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T/F Cloud computing gives companies and employees access to information through smart phones and tablets.
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True
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_____ refers to a company's ability to make a profit without sacrificing the resources of its employees, the community, or the environment.
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Sustainability
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_____ tracks learning activities and costs, and relates learning results to product revenues or sales goals.
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A learning management system (LMS)
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Anderson Enterprises, an advertising firm, planned to make its communication process more effective and interviewed employees to determine the flow of information in the organization. Flow charts were then created that depicted the way information was passed on to every member in the team. They also prepared maps to show interactions among different departments. Which of the following approaches is being used?
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Social network analysis
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T/F Artificial intelligence is thought to soon replace jobs requiring complex decision-making processes.
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False
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Which of the following statements is false regarding cloud computing?
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Cloud computing allows for greater artificial intelligence.
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T/F Cloud computing permits employees to access formal training programs only from a specific educational institution.
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False
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Social network analysis _____.
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is a mapping tool that can be used to reduce costs and improve communications within an organization
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T/F Social networking platforms will likely not become a part of learning management systems.
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False
